Their service is ok. It's hit or miss. Sometimes you get someone behind the counter with no customer service skills what so ever and just need to stay home if they are having that bad of a day and sometimes they are very nice. It's not the best, or the worst. Walgreens is much worse! read more

This is by far the worst Kroger Pharmacy I have had the misfortune to visit! The two regular women pharmacists' that are there are so rude! The rest of the staff is almost as bad! They are so slow and don't even look up to acknowledge you! As far as being on the auto refill program you might as well not be! They don't have your medication ready on time, if they even have it in stock, and if there is a problem with it, like too early to fill, or anything else, they don't have the decency to call you and let you know. I have always used the Kroger pharmacies near where I live for the convenience of it and have been more than satisfied with them but this one sucks!!!! Don't do it! It is more of an inconvenience than anything else!! As far as the rest of the store, it smells and they don't have much inventory, if they do it's either stale or if it's produce it isn't much to look at! This location of Kroger needs to be evaluated by their corporate office and help needs to be had badly and quick! read more

Worst Kroger ever! Push back an hour on ClickList. Still an hour wait. Management is ridiculously unresponsive!!!!! Do yourself a favor and drive to Yankee or Mason Montgomery. Kroger needs to be forced into an overhaul at this location. read more

Found this Queso Fresco on the shelf, along with about 4 others that were moldy and gross. They were not out of date, however these should have been caught. I am also very frustrated with the produce selection. Many bruised fruits and veggies, and stocking always seems to be an issue. read more

Kroger Pharmacies - Disgusting moldy cheese left on the shelf. - Drugstores Near Me - West Chester, Ohio

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As useless as it gets. Why the heck do they offer online ordering with a pickup date/time, if nobody at the pharmacy gives a shit about preparing the orders??? Half a day past the "pickup time" and status has not changed at all. Utterly pathetic. read more

The produce at this store is terrible. Garlic is usually throw out quality, onions are on the last limb, and overall their produce is usually worse than Meijers. I hate it because it's so much closer to my house, but man it's bad. For example, this week -- I bought a big bag of oranges at Meijers and loved them, so I went to kroger and bought another bag (like 5 days later) and I'm going to throw the entire bag out, just terrible. If you want fresh - Avoid. read more

Every SINGLE time I go into this Kroger on Tylersville Road, I get so damn frustrated and wonder why I just didn't take the time to drive one minute down the road to Meijer -- it's not perfect, but it's a hell of lot better than Kroger. This Kroger has some great people working inside the store, but whoever is buying/managing this store needs to find another job. The produce is horrible. I bought some Simple Truth Organic Baby Spinach that was far too wilted by the sell by date. And heaven forbid, they carry anything spicy above a Level 1. Also, for being just down the road from one of the better dog parks in the area, why in the heck do they only carry such crappy dog chews and treats??? I could go on and on . . . This store needs a serious makeover for the community it is supposed to be serving. The only thing it has going for it over Meijer are the targeted coupons that are sent out. I especially like the two or three "free" product coupons, but rest assured unless they make some serious changes to this store, I'm going to save some time, pass it by, and go on to Meijer. Also, I checked out the Kroger superstore off of 129 and that was just as crappy. Come on Kroger you can do better than that!! You don't have to be Jungle Jim's, but surely you can beat Meijer. Make your hometown Cincinnatians proud. read more

Everyone time I visit the deli, it's seems understaffed. One person tending to 4-6 customers. Employees in the back area see you waiting and never address you, or say ill be right with you. When you finally get waited on its with the bare minimum of friendly service. This has been consistently the case. read more

The ClickList service at this location is a joke... Earlier this week, we received a call 10 minutes before our scheduled pickup telling us that our order was not ready yet and we should come during the next hour slot (8-9). Arrived at the store at 8:30 and called the number. We were told that the order was still not ready and that it would be 10-15 minutes then our order would be brought out. Waited 20 minutes and called back. Employee said they are "on their way out." Waited another 20 minutes. Called the number and told the employee to cancel the order. The employee refused saying he was on his way out. After an additional 10 minutes, our order was brought out. However, the order was clearly not complete, the employee said they were out of such basics as sugar, Gatorade and oatmeal. Out of curiosity, I walked in the store afterwards and they had plenty of each in stock. And, Kroger had the nerve to charge us the $5 service fee. Really?? We won't be back. Especially with Walmart and Meijer offering the same service with more reliable staffing! read more

One of the best grocery stores i've been to in years. The whole staff are the friendliest, most helpful people you'll ever meet. The store is so clean, and feels like a second home. It's as to heaven as one can find on earth. read more

This is the worst Kroger I have ever been in. It is extremely poorly managed. First the smell of rotten produce hits you as you walk in. The store is marginally clean. Always pay attention to the cost. Found several times the prices don't match the signage. When you check out using a cashier watch not only the price but that they put all the products in your bags. I have gotten home several times to finds missing products but was clearly charged. Customer service is extremely marginal. We have started to shop elsewhere due to the condition of the store but you find that for that quick needed item you take speed over quality. Avoid whenever possible. read more

Great People, poor management. Four times I've asked for them to re-carry a certain wine. One that they even carry at the Liberty store. four different times I gave them my phone number and had manager say they would find out and return my call. The final time was a big African American guy that promised he would call me. Crickets. I've even walked by him a few times and he just gives ya the zombie stare. Worse though, is the quality of the produce and meat. Just horrible. If you buy any packaged chicken that is thawed, you'd best be using it that night. I even sent a complaint to Kroger, through their web site. Nothing. Now I get the wine and meat from Meijers and only get packaged stuff that is on sale from Kroger. Pretty sad because I only live a few blocks away. They really need to rip this store down and start over. BTW, the liberty stores fish department always smells like rotten fish. read more

Excellent service! Best pharmacy in town! The employees are very polite and always willing to help. I wish CVS pharmacies learned from them. Thank you, Kroger Pharmacy read more

I love the Kroger click list it is so quick and easy! The workers are very friendly and fast. My grocery shopping has declined from a 2 hour excursion to a 5 minute one! read more

Just moved back to Cincinnati and have always loved Kroger's so was happy to see one so close to my new home. First and last visit there today. I was so taken back by how dirty and smelly and nasty the store was. Customer service was even worse. No one made eye contact and no one spoke to me. When I did ask for assistance in finding a product, the employee was clearly annoyed I had bothered her and just waved in the general direction of where she thought the product might be but said she had no idea. The girl at the checkout was incredibly rude and very annoyed that I had the audacity to come to her line as she was closing. Mind you there was no closing sign there when I arrived. She had the nerve to rudely thrust it at me and demand that I put it down in the proper place to show her lane was closed. The only person that was nice was the girl that bagged my groceries. Either Kroger's customer service policies have changed drastically or this particular Kroger's is in dire need of an overhaul. There are too many other options. I won't be back. read more

Attention Kroger Shoppers!! My dad retired at this store when he was 82 years old. He worked in the meat department. He is now 89 years old. I took him to the store on May 6th 2017. He wanted to look at the new meat cases. During this time several customers came and nobody was there to wait on them. My dad peeked around the case to check things out! The seafood captain came out carrying a crate, He saw my dad peeking around and came at him screaming at him GET OUT GET OUT the hole time pushing the crate toward him like he was going to hit him! I stepped in and said what are you doing! He said he's not suppose to be back here. I said he's not back there! I said you have loss several customers because you were not out here! He's response was Oh well let them walk away I don't care! This mans name is Chris! I told management and they said they would talk to him. I said it will all be on your video. Chris lied and nothing was done. I called the police they ask to see the video and management said the angle we were at was not captured! There are more cameras in the store one of them had to catch it! Be careful in this store because Kroger doesn't seem to care how their employees treat their customers especially their elderly! I will never shop there again!! read more

On 3 separate occasions I have requested availability of items at Kroger. Twice on items that were previously carried and once on an item from Oscar Mayer that is nationally advertised and available in the Kroger stores in Dayton, in IN, and in KY. In the 1st instance the item was missed in their reset and is a Kroger brand that as it turns out to be the top seller in its category! In the other 2 they have never followed through. I checked other local Kroger stores and one of the items is now in stock there and the nationally advertised item is not available in Cincinnati. Also the produce is below average in freshness and quality and the staff has been consistently rude! I now drive past this store and shop Meijer or WalMart for groceries. We only spend about $200 per week in groceries and about $1500 per month after insurance for prescriptions as I have a major disability. That's right over$2500 per month and can't get a simple phone call! read more