One cashier open and the self check out is a joke. Long line to both. Wife purchased 38 items and no less than 4 times they had to come over to reset the machine because the area for items keep saying that she didn't put the item in the bag. Mind you the space for the scale is too small for a full week of groceries. read more

This place is a joke. I use to love Kroger because the one where I use to live had the nicest employees, and they kept it so so clean. This one is dirty. Not just a little sticky on the floor, or dust on the shelves. I don't know what it is, but like, the air feels dirty. I've still shopped here but by doing curbside pick up. Walking around their store just makes me depressed. There have been a lot of mistakes when I order my groceries through their app. They usually either don't give me a few of my items, or I get random ones that must have been from someone else's order. I've overlooked it so far and tried not to let it stress me out completely. But last weekend when I ordered groceries, it was just the final straw. Their employees (most not all) are extremely rude and incompetent. I get there to pick up my order, and the guy loads the groceries before telling me that their "terminals" are broken and he will have to take my EBT card into the store to swipe it. I had two things that were not food items and wouldn't be covered by my EBT card, and told him they'd need paid for with my debit card. He said Okay, and asked for the PIN numbers. I didn't mind giving the one for my EBT card, because it's just the pandemic EBT card and really, no one is going to do much with that. But I never never give away my debit card PIN number, and it's a PIN I use for several different things. So I told him that. He said, Okay, then I'll run it as credit. I said okay. Throughout my wait, I dealt with 3, all very rude, employees. They continued to treat me like a "Karen," like I was making their minimum wage job so hard on them, by being difficult. YET. They wanted to run my debit card as credit, I said Okay. They said it wouldn't work, I offered cash. They said No, we can't accept cash. I offered to return the items, they didn't respond but walked away for more deliberation. They said I'd have to go into the store to pay, I said Okay. Then they asked if they could use the debit card that I had on file with the app from where I've ordered before, and I said Sure. Finally they come back out with my debit card and say, never mind, we got it to run as credit... So they did a lot wrong in my opinion on this trip. Asking for my personal identification number. Their terminals broken down. Rude staff. Wait time, made even longer by their indecisiveness. I was completely offended and annoyed. Especially at the fact that they acted like I was the one being difficult by not giving out my private info, when I was agreeable to anything else that they suggested! I'll do my shopping elsewhere to avoid this kind of aggravation again and recommend that others do as well. But to each their own. read more

I do not recommend Maysville Kroger; especially if you use click list as a convenience - it's everything but! They do not give you a printed out receipt and if you want to use coupons prepare to wait in the parking spot for a while. I saw in the click list parking space for 22 minutes before having to call the store from my car to ask about my order. I was the only car in the parking lot for click list and sat with my children in the car for over 20 minutes. read more

Worst place ever spent an hour in store probably had about 300 in grocery get up there to check out and said I had an invalid pin on my card I think I know my pin so wasted all that time for nothing will have to go somewhere else now to buy groceries waste of my time my husband called mgr and got no help these people are worthless and deserve minus 4 stars my advice is go somewhere else prices are to high anyway this place is so bad you'd be better off going to Walmart as bad as it is read more

Typical Kroger, but the thing that really surprised me was there being no wine. Beer, yes (and not a great selection) but no wine. Turns out they removed the wine and put it all in their "Liquor Shoppe" a few doors down in the same shopping complex. Back to the beer, most of the craft beer is from Cincinnati and Indiana-nothing from Columbus or Kentucky. I know nothing about distribution in those parts, but it seems a little odd and very disappointing.... read more

My Grandmother has been a regular customer of Kroger's for years. She's been coming to this store for as long as it has been around. She is in her 80's, and in a lot of pain. The staff is always incredibly helpful to her, but today they could tell she was having an extra hard time. She was doing some shopping with my niece for my Grandfather's 89th Birthday. Several employees helped her get things. Jellybeans, Cat food. One was even nice enough to bring her cart to the front for her! I go here whenever I am in town visiting my family, and the staff has always been amazingly courteous. It means a lot to me to know that even though I am not there, that other people, like the incredible staff at this store, do care! Kudo's Kroger staff in Maysville, KY! read more

Had the worst experience I've ever had at a store. Cashier was over the top rude. Something I had bought was actually opened, so I had to go grab another to replace it. The guy, after a sigh, said well ok. I asked him if he needed to scan it or anything, replied, why-you just got another one. Jerk! Then I had to bag my own, which would have been ok, except he kept piling it at the end of the register. A bag of potatoes came open, another sigh. I had to gather, put them back in and and retie the bag. He finally helped me bag, but TOSSED the bag to the end of the register. I can't ever remember being treated this poorly by any establishment. I called and complained, said they'd look into it. Whatever...just makes me want to not go back if that's the way I'm going to be treated. read more