One cashier open and the self check out is a joke. Long line to both. Wife purchased 38 items and…read moreno less than 4 times they had to come over to reset the machine because the area for items keep saying that she didn't put the item in the bag. Mind you the space for the scale is too small for a full week of groceries.

This place is a joke. I use to love Kroger because the one where I use to live had the nicest…read moreemployees, and they kept it so so clean. This one is dirty. Not just a little sticky on the floor, or dust on the shelves. I don't know what it is, but like, the air feels dirty. I've still shopped here but by doing curbside pick up. Walking around their store just makes me depressed. There have been a lot of mistakes when I order my groceries through their app. They usually either don't give me a few of my items, or I get random ones that must have been from someone else's order. I've overlooked it so far and tried not to let it stress me out completely. But last weekend when I ordered groceries, it was just the final straw. Their employees (most not all) are extremely rude and incompetent. I get there to pick up my order, and the guy loads the groceries before telling me that their "terminals" are broken and he will have to take my EBT card into the store to swipe it. I had two things that were not food items and wouldn't be covered by my EBT card, and told him they'd need paid for with my debit card. He said Okay, and asked for the PIN numbers. I didn't mind giving the one for my EBT card, because it's just the pandemic EBT card and really, no one is going to do much with that. But I never never give away my debit card PIN number, and it's a PIN I use for several different things. So I told him that. He said, Okay, then I'll run it as credit. I said okay. Throughout my wait, I dealt with 3, all very rude, employees. They continued to treat me like a "Karen," like I was making their minimum wage job so hard on them, by being difficult. YET. They wanted to run my debit card as credit, I said Okay. They said it wouldn't work, I offered cash. They said No, we can't accept cash. I offered to return the items, they didn't respond but walked away for more deliberation. They said I'd have to go into the store to pay, I said Okay. Then they asked if they could use the debit card that I had on file with the app from where I've ordered before, and I said Sure. Finally they come back out with my debit card and say, never mind, we got it to run as credit... So they did a lot wrong in my opinion on this trip. Asking for my personal identification number. Their terminals broken down. Rude staff. Wait time, made even longer by their indecisiveness. I was completely offended and annoyed. Especially at the fact that they acted like I was the one being difficult by not giving out my private info, when I was agreeable to anything else that they suggested! I'll do my shopping elsewhere to avoid this kind of aggravation again and recommend that others do as well. But to each their own.

coming from a bigger city to this store has been nice. its so clean, the staff is friendly and I…read morecan find items on the shelf easily. ive lived in Cincinnati and Charlotte and this is my favorite one.

This is the worst store I've ever dealt with! You buy something here and then you can't get parts…read morefor it! Why do they sell something and not have the part's you need for it! Then they tell you to go on line to get what you need! This shows how much they screw the people! To hell with Walmart!