I will tell this to you. I just picked up my groceries from the "Pickup" area. The employee referred to me as "Bro" or "Man".... First of all, what kind of service are you offering that you get to treat your customers like they are throwaways...? Maybe I am not up on current events. But I thought it was "Yes Ma'am" or "No Sir". Maybe it's me. But the conduct I received was unacceptable. I'm 61. I am not a high schooler's "bro". Tighten up your ship, Please. Teach people the art of respect. read more

I used the Kroger app to order my groceries. They are typically decent quality but consistently have missed items in my order yet charged me for them! When I call to correct the problem, a nice Filipino representative will answer after dealing with a poorly trained AI . The representative will handle the problem, explain tat my card will be credited in 1-3 business days....which happens about 30 percent of the time. DO BETTER, MONOPOLY KROGER!!! read more

This is the worst experience on a Kroger's Curbside that I've ever had. I have never been a fan of the curbside pick ups when it comes to groceries because of this same reason but this day I had a really busy day and needed some groceries for dinner since friends where coming over so for the sake of saving time I did it online. That night I was planning a steak dinner with a homemade chimichurri sauce, baked potatoes and a salad on the side. The herbs for the chimichurri sauce (cilantro and parsley) where at the bottom of the bag with other groceries on top and they didn't even had the plastic bags from the products area. The cilantro was gooey, muddy, wet, it was a mess. The parsley was mostly alright, but all the mess from the cilantro got mixed up with the parsley... I couldn't use the cilantro since more than half of it was unusable so no sauce for the steaks. The lettuce that they gave me, half of it was burnt, brown, and the leaf where falling into pieces when I opened it. Complete disappointment! read more

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From an outsiders perspective (New York) this is a solid grocery store. It's easily enough to find what you need on your first visit. Staff is friendly. I like that there were some local brands I hadn't had before (specifically some local sausages and brats). read more

Kroger Marketplace - Outside - Grocery Near Me - Florence, Kentucky

We stopped in here for a few items while we were in the Florence area. We picked up some snacks and drinks and a few other things and this like most Kroger's was solid option. They had everything we needed I had a huge scan so we can get in and out quickly and he got the job done read more

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Kroger Kroger Kroger. The 90's Kroger that was better managed would love to have a word with you. Not even sure where to start here. Let's begin with the price gouging going around company wide on all products. When the COVID shutdowns were going on the excuse was "issues with the supply chain". Fair enough, I guess. But that issue has been resolved. And the prices are ever higher. And keep going up and up and UP! Don't even think about buying meat here. There are so many other places you can visit that do not price gouge their meat prices (not as much as Kroger anyways). The amount of unsold meat going to waste due to price gouging must be enormous. Prices keep going up, not down. Guess the executives need the funds to pay for their fifth yachts or something. Corporate greed is ruining Kroger. On to the bathrooms... OMG. Does anyone ever clean these? This is not the only location with this issue (Looking at you Mt Zion Rd and Union KY). I get you want to under staff your stores to increase corporate profits, but taking shortcuts with less staffing resulting in filthy restrooms is no excuse. Does the Health Dept need to be notified of the unsanitary conditions in your restrooms? I get you don't want to pay your people a fair wage (can't cut into corporate profits now, can we?) but if the staffing issues are not intentional, then Pay Your People More and hire more staff. Kroger 1990's: Awesome place to work and shop (yes, I worked for Kroger in the 1990's) Kroger Now: Corporate Greed Price Gouging Unsanitary bathrooms Short Staffing Low wages Time to boycott this UnAmerican company or has our country gone down the hill so much that the above negatives are the new norms? Only time will tell. read more

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Kroger mall rd was one of the busiest in the Boone county area. I shop here whenever I'm in the area since they seemed to stock their produce more often, and the sale items are still available. Starbucks is also located inside the store next to the bathroom. I really want to rate the store 5/5, but the bathrooms seemed to be neglected- I won't even describe what I've seen, but the management needs to have a regular cleanup in their facilities since it generates high traffic regularly. I also like this store because of the more open registers for faster checkout. read more

Kroger Marketplace - Good price on apples today - Grocery Near Me - Florence, Kentucky

Just a complete joke of management. Stopped on a lunch break to grab a few things and grab a quick chicken dinner. I stood there for 15 minutes and nobody came to assist or work the chicken area. In that time three individuals that looked like managers walked by and turned the other way and never once bothered to see if I needed assistance. Management here is a complete joke. read more

This store is way to busy so even though I live near it, I'm going to Union or Mt Zion. My worst pet peeve is the carts. All the cart wheels are torn up. You might as well be pushing a cart without wheels though the store. I'm worn out after shopping there. I think it stems from the wheel breaks that are activated when leaving the parking lot. However I am only using the cart in the store and in their immediate parking area. I suppose they've had a lot of carts stolen. My suggestion is to hire a maintenance person to repair carts and replace wheels. The staff are so overworked they appear to have bad morale. One told me at checkout that all she earns there after many years is $17 an hour. One yelled at me for picking up the divider on the conveyor belt at checkout ! Other newer cashiers are in need of customer service training and never talk to you but gripe with others about their lot in life. I only keep going back here to find an item that seems not to be stocked anymore. Cashiers used to ask if you found everything. But if you said what it was, they just would say sorry. I plan to shop elsewhere since the shopping experience is miserable. I have found their pickup service to be great though. This really used to be the best Krogers in this vicinity. Considering all the out of state interstate customers they receive, they ought to polish up their image. read more

Kroger Marketplace - Typical torn up grocery cart wheel. Very hard to push through store. - Grocery Near Me - Florence, Kentucky

Horrible restroom! The women's restroom at the Mall Rd. location was worse than a gas station! Out of toilet paper in one stall Not even a toilet paper dispenser in the second stall Unpleasant odor No running water in one sink Non operational soap dispenser I felt dehumanized using this restroom. Kroger please do better read more

2 things in the past month. 1- critical meds weren't available for pick up!!? 2- drive thru person actually said to me "typically at your age, this is not covered". Um.... What did you just say?? Had terrible customer service did nothing to help just asked me to move on. What!!? read more

Wen shopping at Krogers Mall Rd location, make sure to check the expiration dates on there foods. I found a lot of stuff with a Oct 2022 expiration date. Todays date April 2023 read more

There's a manager who's extremely rude and disrespectful. I don't remember her name, she has blonde/brunette hair. Late 20s. I asked her where something was, and she was condescending. I also saw her treating other employees in a condescending and angry manner. Quite unprofessional and disturbing! Needs to be retrained or fired.. Another note: this store doesn't have a lot of things in stock half the time! I know COVID and all, but Union Kroger isnt as bad as this one! read more

Was with my girlfriend picking up a prescription, the pharmacy tech was extremely rude and claimed she couldn't ring out my 1 case of water because they were extremely "busy" with a line. There was 1 person behind us and we had 1 item. She rushed us out of the way and didn't want to take the extra 1 second to scan the SINGLE item. So then we had to go wait in another line to ring out separately. It was shocking to say the least. "I will not be doing that today because of how busy and the line behind you" very loudly so the one customer behind us who waited 10 seconds could hear. Especially with how rude she was. We will now be switching pharmacy's to a more inconvenient location so we never have to deal with such terrible and rude service. After all, we are PAYING customers, and should be treated like so. read more

I have tried several times on different days to speak to someone over the phone at this store, the customer service option just rings, and rings, and rings, and rings, and rings.... The phone must be sitting in a closet somewhere with the ringer turned off. read more

Frankly their organization and speed could use a lot of improvement. I placed a pickup order and when I arrived could not even pull into the designated pickup spots because they were all full. Once I got into a pickup spot they took my name but the employees seemed in no hurry. I realize stores get busy but the lack of speed and seeming indifference to their customers is what angered me the most. I'm not saying other Kroger's in the area are infinitely better. I'm just saying this one could use a lot of improvement. read more

My mom and I had to buy just three things so we went to the self check out to fly through the process -- to no avail. The tag on one item, a shirt, wouldn't scan so we hit the assistance button. 5 minutes later the worker made his way over to us. He seemed very unnerved that we dared ask a question and then couldn't help us out. He paged another guy who was equally unhelpful and above all unapologetic. We then checked out and went to customer service -- which is the reason I gave three stars instead of 1. Heidi was exceedingly helpful and understanding, and she very quickly was able to figure out the shirt. This store should be filled with more employees like her. read more

I do not like going to this store. However if I need a few items and I'm near there I stop. Today I was checking out and I had r few coupons. One of them did not scan so a floors aver came over. Her name was Gabby. She tried to scan the coupon and it did not work. So she looked at me and asked in a very rude way "where'd you get it?" I told her and after a brief exchange she went to ask her boss. Immediately the boss shook her head yes that it was ok. Gabby was not real happy. She came back and used her manager key and gave me my discount. Never spoke to me or looked at me. What a brat! Never again will I shop at this store. read more

They're building a new Kroger just a few hundred feet away on Mall Road, and that's a good thing... this one has been around since I was a very young child growing up in Northern KY... It's tired. But still a well stocked store with friendly folks. read more

Very friendly staff quick service wind up buying some jerk chicken breast and curry chicken breast which was amazing it took a little long for the server to get it all together but the service nevertheless was friendly read more

I give only three stars because the grocery selection is decent and the store is usually clean. Their Clicklist service is terrible at this location. I received no notifications at all when my order was not ready when it should have been. I tried calling the store and the store's Clicklist number - the store's customer service was bad and the person was rude, the Clicklist people were not picking up. Meijer needs to get Curbside Pickup going quickly! read more

I asked for assistance in the deli/produce department and this woman did everything she could to give me a hard time instead of just helping. Absolutely absurd!! read more

This is just like any other Kroger's. It's in a pretty convenient location, and when I lived in Florence I went here all the time. I'll most likely never need to come here again since there are other Kroger's closer to me, but I never had any issues when shopping there so if I was in the area I wouldn't mind stopping there before heading home. read more

This is our pharmacy because they actually care about their patients. You couldn't have better service, and you will always see the same friendly staff. If you have any questions, they will find the correct answer. It is great to know that people still care about each other. This is the best pharmacy in town. read more

The deli is really the highlight of this store, they're very knowledgeable in their product, and they'll work with you to get you what you need. read more

This is my favorite Kroger store. It is conveniently located between I75 and my home. The shelves are always stocked, the staff helpful and the store is clean. Yes it is a small and basic store, but that is why I like it. I have been shopping with my family at this store for more than 20 years. I like the small store and know where everything is. I don't like shopping so this store is perfect. I get in, get what I need quickly, and get out. The pharmacy is very helpful and always has what I need in stock. If you are looking for groceries, this is the place for you. If you can't make it through a shopping trip without a Starbucks, head to one of the huge Kroger stores in Union, Burlington, Hebron or Walton. I'll keep my "ghetto" Kroger! read more

My favorite Kroger across three states. Best sushi in any Kroger. Hands down. Sounds ridiculous but you get a lot of options. I spent two weeks in the area and was going to eat in Cincinnati and Covington but ended up feasting on ready-made and deli food from this specific Kroger and working on my wayward novel at the Starbucks down the street, where an ASL-fluent barista made the blood-, sweat- and tear-shedding fun. read more

I don't know what is going on with this Kroger Pharmacy on Mall Road but literally every time I go there to pick up a prescription something isn't right. Every time for the last five or six visits it has not been ready even though it should have been ready hours if not even the day before. I just left the drive thru with a prescription that was supposed to have been ready yesterday. And I still had to sit there and wait for them to get it ready for me. It's more than frustrating! On top of that they had some sort of computer glitch that cancelled the notifications I'm supposed to get when my prescriptions are ready because I'm supposed to be enrolled in their Auto refill program but that's not working either! read more

I like this Kroger location. This is a large store and they have a huge variety of groceries. Customer service, on a scale of 1-5 I rate a 4. Cleanliness on a scale of 1-5 I give a 3 5 stars for the selection of merchandise in comparison with other Kroger locations. The deli is nice as well, I've had wraps from there and I rate that a 4 out of 5. Overall this Kroger is a great store. read more

I purchased a gift card online and was sent an electronic gift card. When I went to pay the machine will not scan electronic gift cards and I was told that they will not manually enter the number. Apparently you must have a plastic card in hand to redeem at this location. Now the reason for my negative review: After I was told that the store would not accept my gift card, the associate literally took my groceries away from me. Apparently they do not want business because I would have paid for the groceries with my credit card or cash, but I was so deeply embarrassed after my groceries were taken away that I just left. As an update: my $50 gift card was accepted at the Kroger down the street. I won't return to this location due to extremely poor customer service. read more

The new store is so beautiful. It is so neat. Everything is set out just perfectly. It really looks nice. I love the deli. They have at least 60 different cheeses! They also have the mini grocery buggys which my 2 year old LOVES to push around. This store is huge. They even have clothing and shoes. read more

Even though this Kroger is newly built (a year or two old) they don't have the best selections available. Their produce department is never stocked with super fresh, good looking produce. I always have to dig in the bin, cross my fingers, and hope there is a decent fruit/veggie in there somewhere. Their meat selection is slacking also. It's just a tiny selection compared to other local Kroger's. I drive the extra 15 minutes to a different Kroger. It's not the Store chain that's mediocre, just this location. read more

This is a Kroger Marketplace, so it is a huge store. It's bright and clean. The selection is as good as you'll find at any Kroger. I visited to grab some breakfast at 9am on my way to King's Island. They had the sushi chefs at the bar making fresh sushi. It sounds strange, but this was just the non-greasy, non-fast-food meal I was looking for. This is going to be my regular stop for King's Island Trips. I hope you locals enjoy this place. We don't have Krogers this nice in Atlanta, GA. read more

This is about the Starbucks in the Kroger, if I could leave a negative star I would. When you order there don't expect to get what you wanted. All I did was order a Caramel Macchiato and Midnight Mint Mocha (mocha meaning coffee) I don't know what they gave me but it wasn't that. Both were chalky and disgusting. They are completely unorganized, the guy just sat the drink, I assume was supposed to be the mocha, down and walked away. I asked the girl what it was and all she said was "Coffee." You don't say?! So I kept it together and said, "okay what kind of coffee." She shrugged her shoulders at this point I'm about to jump over the counter. I grabbed the drink and walked off. I will not get coffee there again and will let everyone know of my experience; Starbucks locations pride themselves on customer service but they were awful here! read more

My shopping experience at this location is usually pleasant. I like the layout of the store and it's easy to find what I'm looking for. The shelves are always stocked and organized. I love that they have a Starbucks inside and a sushi station, a great deli, and a large cheese section. I like the concept of having the valued customer Kroger card that helps me save money. Going through the check out is either a hit or a miss based on customer service. Some days I get an employee who is extremely nice and professional, other days I get someone who you can tell doesn't want to be there. The parking lot is on hot mess, it's very busy and the parking spaces are small. There are some one way isles that make it confusing. The gas station is horrible because they allow cars to go in and out in any direction so it gets congested. Overall, it's a nice store. read more

I love the new store! Everything is so nice and clean. The customer service also seems better as well. My son is obsessed with the small carts and it makes my life so much easier going to the grocery now. I would highly recommend this Kroger location! Great work! read more

My favorite Kroger in the area. The store is clean, the staff is friendly, and the store is set up in a user friendly manner. I can always find what I need quickly. They have a lovely organic section as well. read more

Loved Kroger pick up and now I HATE IT! Why in the world did they change the App into the WORST APP EVER! Needless to say its impossible to use and had me in tears by the time I was done messing with it. Sad that they ruined the greatest option they had. read more

It convenient because it's small but that's about all I can say it's old and dirty most of the time.. The produce is seldom fresh or there :( can't wait for the new one to open but perhaps a smaller Area inside so your not having to shop for hours read more

Shopped at this Kroger on a Saturday evening. Bought 14 items of cheeses and luncheon meat. The bag that held these items were not put in my cart after I paid for them. I live in Erlanger and we were home within 12-15 minutes. I discovered the missing items immediately after unloading the van. I called Kroger right away and yes, they said the bag was found. BUT, they had already put all the items back on the shelf. They have a policy of putting the items back if they are perishable, which I can understand if left for a long time and no claims on it. I asked why they did not put them in cold storage (dairy, meat dept) as I had just left there and it was their fault it was not put in my cart. I cannot remember every item but the only thing I can do is try. Seems like they could have kept the bag intact giving the customer an hour or so to call in. I am not happy with this. If it had sat overnight, I could possibly understand. So, if you shop this Kroger, be sure you have all of your order in your cart. Their policy is ridiculous, especially when you called within 30 minutes of being there. read more