All in all, this is a great Kroger location. It is in the Lynwood Place shopping plaza, so parking is not an issue and it has a Kroger gas station attached to it. read more

Kroger Food Stores - kroger food stores - Grocery Near Me - Jackson, Tennessee

Tons of people working but no one to help. Checking out and leaving the store and the cart locks up and bashes my husbands leg. The staff act like it's our fault the cart locks cause they failed to scan it. Don't need to be treated rudely while spending this much money. read more

I showed up to Kroger 15 minutes before closing--more than enough time to grab one quick item. As I walked up, an employee shut the door in my face and said, "We're closed." I told her the store still had 10 minutes, but she ignored me and locked the door anyway. If your posted hours mean nothing and your staff are rude enough to turn paying customers away early, that's a problem. I won't be coming back to that location unless this is addressed. read more

I removed my previous review, giving Mr. Chuck, the store manager the benefit of the doubt However, in the last six months the store has become concerning. There's a group of employees that have become rude, aggressive and threatening. You know the old saying : Three strikes your out !! Strike one : There has been a few times that I've been walking through the store and have seen a few people arguing and actually get into a fight. This happened twice. Strike two : As it was waiting to pull into a parking spot. (The second spot from the door in a rainstorm) Waiting for the car in front of me to pull forward so I can pull in sitting with my turn indicator on when all of a sudden one of the stores employee by the name of Linda. Whipped into the parking spot looking at me as she did it. Then she sat in her car waiting until I walked into the store. When I was getting my cart she walked in. I told her that was very rude and we got into a little argument then. She crossed the line with saying to me : I have something for you walking back to her car . I wonder if Miss Linda, what do you have for me? Why is an employee being allowed to threaten a customer? When I spoke to the manager on duty . A larger woman that's unable to have a conversation without pulling faces, and being sarcastic and rude, and totally unprofessional. So I walked out. !!! Strike three : As I'm driving down Highland to go to the store. A blue Nissan car in front of me is driving 15 miles under the speed limit in the fast lane. As I went around her, she was on the phone texting . Then, as we're driving along, she whips in front of me and throws on her brakes. Flipping me off hanging out her window. Then again at the light she's hanging out her window flipping me off yelling. WOW, Well, she works at Krogers... As I pull in and park she jumps out of her car yelling at me calling me a fucking Nager.. I told her she must be seeing a reflection of herself. I don't do ghetto. !!!! So again I left the store avoiding any future problems. I'm sorry, Mr. Chuck you can certainly do better. Management has the responsibility to protect your customers and provide a safe environment. Instead, a certain group in your store have taken over. We don't have to put up with rude unacceptable threatening behavior from your employees. Seems like the inmates are running the store. Mr. Chuck you need to take your store back and stop a certain group from continuing. Also why is this store always low on things. Last time I did shop there, I was only able to get two out of five things I needed. . read more

We used to live in GA where there are Publix and Kroger and a few less know others. I always went to Publix because the stores are brighter and the staff are very friendly and greet the customers with a smile and in a frienly manner, from the cashier to the managers. We moved to Jackson a few months ago and there is this Kroger which is very close to our house so we decided to go there. One of the first things I noticed is that the staff are very unfriendly, hardly ever smile or even look at you. Plus I hate their digital coupon system because some of the times they don't work and we have to spend additional time dealing with that. In those cases a supervisor usually comes over and uses a key to override and makes the coupon work for us. Today we did our shopping and went to the register where some of our digital coupons did not work again. A supervisor came over and asked to see my wife's phone to confirm that she had the coupons clipped and instead of overriding the system and making our coupons work, she cancelled our entire purchase and told us we had to go back to the line and start over. The lady was very unprofessional with her attitude rolling her eyes at my wife and did not even look at us or apologise for the inconvinience. There were also other customers behind us waiting and she did not even acknowledge them and apologize for what was going on. I did not want to go back through the line again so I said forget it and left our cart full of groceries behind after spending about 45 minutes at the store picking out our items. I went to the customer service desk and asked for a manager. It took over 5 minutes for a manager to show up and his personality was as sparkly as the others. He lislended to us with no expression and I could tell he was waiting for our conversation to be over as there was no apology from him either and just said that should have happened and based on what I heard he knew exactly who I was talking about. He did not offer to help in any shape or form or come with a sollution and offer to help us or do anything. Its so bad that I told my wife that we are going to do our shopping at Walmart from now even though they are furuther for us and their customer service is not that great either. It's a shame. I heard the Publix may be coming to Jackson which is great news and that is where I will doing our shopping if that actually happens. As a previous manager for about 35 years, I know that employees follow company's and management's culture and expectations and we know what the Kroger's culture is. read more

Pick any other Kroger to go to. There's not enough workers so the self checkout line is always backed up, they are out of stock of a lot of stuff and one of the doors to go in doesn't work so it's just a mess of people trying to come and go at the same time. read more

Has always had a negative experience with one of your workers. She is an old lady, short lady white hair and glasses running the register at self checkout. The machine said help is on the way. Asked her to help nicely she totally ignored me. It was rude, really rude. I've seen her do this to others also. I've been coming in this particular store for a while. I just think it was very rude. Ps she wasn't busy either. read more

This is the closest Kroger to my house, and by far the best one in Jackson. The store is clean and usually well-stocked. Their meat department and bakery are the best in town. The staff is helpful and polite, and their self checkouts are always up and running. Their layout leaves a bit to be desired, as it's not always possible to find what you're looking for quickly. read more

This store changed. And I just wanna know why the isles got smaller? When everything was moved around; Seems like they moved things closer together. I have had some good experiences in here tho. Sometimes you can find good deals. And sometimes the produce goes bad kinda fast. I've noticed this recently. read more

This Kroger has the best produce department! The selection is amazing. I can get everything I need without making a time-consuming trip to Walmart. They sell many organic and health conscientious products. There's a bakery, deli, floral department, Starbucks, fresh seafood, and a decent selection of home goods. The checkers are quick, they usually have my items scanned through before I can get all of them out of the basket. There's definitely an emphasis on checking people out in a timely manner. They do a great job. read more