Ordered my daughters bRoth day cake on Monday Dec 22 for pick up on her birthday Decem 28 at 12.. We get there at 11:53 and were told the cake wasn't ready and manager was coming back from lunch could have ready in 30 mins, I said we ordered it for noon pick up because we have a party at 1.. Said manager comes walking back to the bakery and says "you're here to pick up, it's not suppose to be ready until noon..(looks at her phone) oh it is noon give me a couple mins.." She gave me the cake that said happy 10th birthday I said that would be great if she was 10 and NOT 19..She takes cake back takes the 0 off and adds a 9 which is clearly seen..The cake looked horrible ,the writing looked like a 2 year old did it.. I did get the cake half off but that definitely isnt the point of this..Very disorganized and NOT one person in the bakery had their hair in a net and all 3 employees back there had long hair.. read more

So how can a grocery store be out of 2% milk!!? The only "grocery " store in the area and you don't pre-order Milk? I have gotten outdated yogurt, moldy cheese and repackaged/dated meat. I see a closing when the new Aldi's open, Harmon Hwy was a lot nicer Kroger than Bartonville, they should have left that one open Now they have 6 major parking spots for people to pick up groceries so instead they should have them along the fence if you're to busy to grocery shop why make people that can shop get the worst spots?! Hire people, not everyone not employed by Kroger want to go through self check out! One cashier open, 9 people in line and 5 employee standing around chit chatting?! Just don't get it read more

Well, we've lived in the country out past Bartonville for about 5 years now, and I have a Love/Hate with this Kroger location. LOVE: It's 7 minutes from my house, which sits in the middle of nowhere. That's it. That's the love. That's the ONLY reason I go back. I'd love to say I'll never go back, but the next closest store is 20 minutes away and there are times when I just have to hit up the Bartonville Kroger. I'm assuming that Stockholm Syndrome is how they keep the majority of their customers. HATE: Well, normally, just going in and out of here isn't great. The parking lot is awful, it's a small store anyway with a lot less stock than a regular Kroger, and the customer service is iffy. But let me walk you through a couple of those customer service issues so you can understand just how iffy it is: I bought a roast and a pork roast from here. They were in my fridge overnight, and when I woke up that morning, the fridge smelled like a dead animal. I took the roast and pork roast back to Kroger that morning, and I did not have my receipt. The 'use by' date on both the roast and pork roast were 2 days away, but the smell was affecting everyone in the area. The snotty kid who was covering customer service for his manager told me that I needed to keep my receipts (I've never had to return groceries before), that I needed to cook meat immediately in the summer (um), and that he just couldn't help me. I said "Go tell your manager that her lunch is over, buddy." She immediately refunded my money and I never saw that kid again. I came up here after my kids went to school one morning. I know that they don't have an actual cashier until 8am, so I took my time shopping and strolled around, and I had a lot to buy anyway. So around 8:15am, I go up to the front of the store with a large cart FULL of groceries. No cashier. The lady at the front of the store told me to just use the self-checkout. Um, ok...It took me almost 15 minutes to ring up and bag all the groceries myself. There was almost no one else using self checkout, and she never offered to help me or anything. On the way out, I registered my displeasure with her by simply saying "If the sign says you're gonna have cashiers by 8am, maybe you should." She literally said "UGH" and rolled her eyes at me. The sign saying that they have cashiers by 8am disappeared by the next time I was there. I just bought some potatoes there last week. I brought the potatoes in and placed them on my BRAND NEW BUTCHER BLOCK. The potatoes leaked some mysterious, nasty liquid all over the new butcher block (seriously, I've had it less than a month), and stained the hell out of it since I left them there overnight since I was using them first thing in the morning. This time, nobody gave me a hassle about returning them, but nobody offered to buy me a new butcher block, either. The last, and best story I want to share was the time I took my kids in there at around 6:30pm one night to buy some fried chicken from the deli. We had been busy and were hungry and cranky and just wanted some fried chicken and Bob Evans mashed potatoes for dinner. I walked up to the deli after placing a few items in my cart and they had several of the white chicken packages sat out, but none of the dark 12 piece, which is what we always get since my kids all like legs. There were 6 legs in the hot case, though, so I just told the guy working behind the counter "I'll take those 6 legs you have there and one breast." He said to me "I can't sell you those 6 legs, then I'll be out of chicken." It took me a couple of seconds to register what he said to me, so I just stood there, and then he said "Well, are you going to order something?" So I said "I want those 6 legs and a breast." And he said "I just told you I'm not selling those to you because then I won't have any chicken left in the case." I finally said "Are you telling me that you're NOT going to sell me the chicken that is sitting there, for sale, because you might run out if you do?" And he said "That's right." So I just left my cart sitting there with the items in it, and walked out the door. I told the manager on the way out, and she said "He said he WASN'T going to sell you chicken that was sitting there?" and I said "Yeah" and she mumbled something that sounded like "Not again, idiot." and apologized and walked away. I'm assuming dude has an issue letting go of the poultry. Whatevs, I managed to not shop there for a good 6 months after that episode. But, like a bad penny, I have to keep turning up. However, my kids and I have a running joke when we go there. I'll say "Hey, kids, wanna get some fried chicken" and the kids say "OMG MOM! You know they can't sell us CHICKEN!" then we laugh and laugh.... read more

Whoever orders their stock should be fired. Always out of stuff. If I really need something I go to the East Peoria Kroger's because they always have stuff in stock. read more

This is the worst Kroger in the area. Its very small. Not alot of choices and seems like they are always out of stuff. Whenever I go here there is always stuff on my list I can't find. read more