My husband and I have been clients of Chuck Hemmert's office for over 10 years. We've had our auto,…read moreumbrella, life, and previously our homeowners insurance through them. Chuck and his team, especially Michelle, have consistently been incredibly helpful throughout the years. Most recently, we faced the frustrating experience of having our State Farm homeowners policy canceled. Michelle went above and beyond to guide us through the entire transition from State Farm to the CA Fair Plan, making a stressful situation so much easier to navigate. We truly appreciate their dedication and customer service. I highly recommend Chuck Hemmert's office.

I have been with Chuck Hemmert State Farm for over 20 years and the service and individual…read moreattention to my insurance needs has been remarkable! Michelle is wonderful and Chuck has always reached out to help me solve any situation that may arise. I highly recommend them for personal, quality service and people should know that they are very knowledgeable and just, all round great people!

I have recently set up an account with this credit union. I'm using the mobile app and bill pay…read morefunctions. Taking a picture of checks for deposits is extremely convenient. I actually just went in to get some cash for an upcoming trip (atm limit is $500). No lines - excellent customer service. When you read some of the previous reviews...they are very dated. I believe the credit union updated their "user interface" software and the review that complained that extra pmts went against principle versus being applied to her next pmt is just ridiculous. I would write a negative review if they didn't apply it to principle.

Wasn't going to write this, but after today, I'm so done with this CU!…read more I checked them out 5 years ago when we moved to GV. They got bad reviews on YELP, so I 100% didn't consider using them for my "local" banking, but they had a great deal on a HELOC, so I took that and hoped I wouldn't need to interact with them much. PROB #1: 2 years ago, I replaced a deck on my house. I used the HELOC to pay for deck, then a few weeks later, I went into the branch pay off the HELOC. I knew the online balance would not include the accrued interest, so I went into the branch (something I rarely do because I do everything via mail or online). The teller wasn't able to get the final pay-off number either (I'm sure that's not the current PC name for this position...), so she called the bank's Real Estate Loan Dept. This took over 20 min(!) - surely I am not the 1st person at this bank, to request a pay-off number FROM THE REAL ESTATE DEPT? At one point, the teller had the presence of mine to confirm that I did NOT want to CLOSE the HELOC - SAY WHAT? Who said anything about closing it, I WANT TO PAY OFF THE BALANCE...OMG - just the fact that she had to ask me that question sent shivers up my spine; I could envision a "so sorry Ms. X but, not that you HELOC is closed, we can't just re-open it because our teller made a mistake, blah, blah, blah". Thank goodness that didn't happen (but she asked me several times...)! FINALLY, a got the final payoff number, I wrote a check, thanked the teller, and left 95% satisfied and happy (I should add, that I even took the time to stop and tell the assist manager how much I appreciated the number of tellers available, so the line went quickly). 15min of "happiness" until I was in my car, well away from the local branch and my phone rang. It was the teller. She proceeded to LMK that she misunderstood what the person on the phone was telling her, so she didn't actually give me the PAYOFF number; apparently, I was given the "balance" available online i.e. it did not include the accrued interest. To say I was very annoyed is an understatement - how hard is it to get the correct number to pay off a loan?!!!!! Of course she apologized. Then she LMK that this really wasn't a big deal because "all I had to do" was "come back to the bank" and write another check...NO! I have driving away! I am busy! I already wasted over 30 min, then finally suggested she just take the funds directly from my checking account, which she did, and I moved on - I didn't even waste my time to write a horrible review on YELP, kudos to me! PROB #2: UNTIL TODAY - I am doing my accounting (for 2025 - my bad) and noticed I got hit with a $10 fee in my 1st US CU checking accounting for the past few months. I do not like to pay these fees, and I try to be diligent about keeping min balances, but I couldn't recall what the terms were for the ckg acct were, so I called to find out. First of all, there is NO local branch number - the only number is the call center - GREAT LOCAL service, NOT! After dealing with the horrible AI VM thing, I was finally put on hold for the next CSR. The woman I spoke with asked me for the account number, my name and my PW. I asked for a hint re the PW and she said she couldn't give me a hint - SAY WHAT (I have 15+ banks accounts plus investment accounts and, well you get the idea...) - they all give hints or have alternate ways to ID me (Soc Sec #, mother's maiden name, specific things on my credit report, etc.) but NOT 1st US CU - I was at a dead end! I finally asked for a supervisor. Before doing that however, the CSR again, had to LMK that it's the CU's policy to not give hints - YES, I UNDERSTAND THAT(!)... and, if she can't get me a supervisor (WHY DON'T YOU at LEAST TRY FIRST?), I may have to wait up to 24-48 hours for a callback...WHY WAS IT NECESSARY TO TELL ME THIS before she even knew if a supervisor was available??? How did this REPEATED information move the conversation along? It did NOT, it just wasted more time...PLEASE JUST GET ME A SUPERVISOR! After making me hold for several minutes, she FINALLY got back and said she her supervisor made an exception and would allow a hint! But, of course, the CSR couldn't just "give me the hint" without letting me know (for the 100th time) that: "In the future, if I call, I would need the to give them the super-secret PW" - YES! You have made this crystal clear! I finally give her my PW and then there's dead silance....waiting, waiting...hello? "So Ms. X, you have an XYZ checking account that requires you to keep a blah, blah, blah..." OMG! WHAT IS THE MIN BAL number? I FINALLY got it and was able to get off that phone such horrible service, stupid policies and too much wasted time. RUN, do not walk from having anything to do with the local branch of the call center of this bank - unless you have to take one for the team and they have a great HELOC deal, but that should be a last resort...just saying!

Having been using Patterson's tax service for several years. Great people, thorough and handles…read moreour taxes well.

Deborah Patterson is incredibly unprofessional. As a disabled military veteran and a retired…read moremilitary officer, I am appalled at Deborah's demeanor and the way she treats others. She has business contacts come into her office of work for things that have nothing to do with her tax practice. She tries to intimidate and threatens others, and likes to brag about being a "pit bull" - which is how she describes her disrespectful and unprofessional rapport with others. She isn't a pit bull, she's rude. She hangs up the phone on you if the conversation doesn't go her way and uses threatening language and demeanor to try and get her way. Would not recommend working with her in any capacity.

Great State Farm Office that completes everything quickly without any BS…read more We are part of the committee for the Injured Veterans Golf Tournament and Jeremy helped with a donation to support "OUR" injured Vets. Thanks!!

I would like to preface this by stating that I have been a loyal customer of State Farm since first…read morereceiving my drivers license at 17 (Just a few months shy of a decade now) and my parents have policies for both their Home and all of their vehicles (personal and work vehicles) for over 25 years. All of my interactions with StateFarm (until this point) have been pleasant and seamless and despite my many friends recommending I try alternative insurance companies for less expensive Full Coverage premiums, I stayed because I am a loyal customer. Despite knowing that I am likely being over charged and knowing about the BBB review filed about StateFarm overcharging customers for premiums. This last month, I was accidentally charged twice for my monthly payment. It was an honest accident, but this occurred at an extremely inopportune time when I desperately needed those funds to bay NECESSARY bills (aka my PG&E). I found out about the 2nd charge late Thrusday night when I needed to pay a bill and didn't have the funds in my account. I called Nancy ASAP Friday morning to get the refund issued. I asked if there was ANYTHING that could be done to expedite the process or if they could write me a check, something, ANYTHING. Unfortunately they said No. The refund would take FIVE BUSINESS days to be returned to me. Nancy did say they would reimburse me for the overdraft fees my bank would charge, as my accounts are on Autowithdraw and I couldn't halt the PG&E charge already processing. Mind you, this was Friday morning, the 1st of September / beginning of Labor Day Weekend. Too late for me to get a loan from someone else and deposit it in time. SO the would take until about Thursday/Friday of the following week to land back in my account because of the weekend + Monday holiday. I've been written checks from SF before for reimbursement for towing and such, so I KNOW they could have done something to remedy their mishap. SO here I am, sunday morning, record high heat weekend WITHOUT power in my home, food in an ice chest so it doesn't go bad because of the insufficient funds. My debit card was also canceled as unfortunately that what my bank does as a precaution when overdrafts occur. Once I the refund is in my account, I will have to reapply for a new debit card which will take about 7-10 more business days to arrive. I called and tried to file a complaint with Statefarm customer service line and spoke with someone named Dave. Dave must have been having a bad day because he was incredibly crude with me. Dave also discovered Jeremy's office HAD NOT ACTUALLY FILED the refund for the 2nd charge yet, so he did it for me (TWO DAYS AFTER MY INITAL CALL!!!!) Meaning Jeremy's office never issued the refund for the 2nd charge on Friday when I called and lied to me. As already stated, I have been a loyal customer of state farm for nearly a decade. Full coverage insurance the entire time, paided on time EVERY SINGLE TIME. Totaling OVER $20,000. I've only had one very minor accident over 8 years ago. They've just been collecting my funds for ALL of these years. When I NEEDED their help to remedy a situation that THEY created. I get nothing except for very much screwed over, disheartened and boat loads of anxiety. I have filed a complaint with the BBB as well as spoken with my father in-law (an attorney) about taking this to small claims court, as well as beginning to shop around now to alternative car insurance polices who actually treat loyal, long term customers the way they SHOULD be treated.

When I i used them 10 years ago, they failed to explain plain medicare plus Medigap. They wanted to…read moresell Medicare Advantage and that was all. Cheery faces do no mean they are t elling the truth. Remember, they are just a couple selling insurance.

An update: Bill became our Medicare agent shortly after we moved to the Grass Valley area 10 years…read moreago; now, after two subsequent interstate moves, we're STILL glad to have him as our agent. Due to our recent move to yet another state, and the confusion that causes with Medicare insurance, I had a pharmacy turn down the insurance data that the carrier had provided, and Bill actually went way beyond the call of duty to straighten out the situation personally. That's service you cannot expect today, and I greatly appreciated it; hopefully, he will be our agent for many more years.

Jessie's amazing! She helped my LLC with back taxes and solved all my issues…read more A true numbers gal who knows the tax optimizations inside and out!

We really appreciate the great service provided by Jeff Dunning and his staff. We feel secure in…read moreour choice having Jeff as our agent for ALL our insurance needs. We've seen him as a sponsor at community events and he even came to our Homeowner's meeting to speak about fire safety--in which he is well-versed. Thanks, Jeff, for your expertise. Donna & Mike P Nevada City, CA

Mr Dunning... Who has called his client "unprofessional" in a formal letter to the State of…read moreCalifornia has ignored requests for corrections to a mileage reporting issue with my vehicle, cancelled a policy with out my request or consent because I stated that I was seeking other quotes and who's office offers discounts rather than correcting a clerical issue that was corrected only after changing insurance companies? Who is unprofessional??? When your insurance offers discounts as a band aid, rather than correcting an issue... time to call another insurance company! I was not in good hands with Jeff Dunning insurance.