This place is a complete scam. I thought it was a free photo shoot contest, but it's not. They asked for a $200 deposit, claiming it would go toward the photo package, which costs a fortune. To make matters worse, they post your photos on their website yet still expect you to pay for them. None of the packages are under $200. After I requested a refund and filed a credit card fraud claim following the reviews, they charged me an additional $6.10. Their advertising is misleading and a complete lie. If I plan on paying for photos, it'll be with my photographer who is way cheaper and does an amazing job and doesn't advertise them online. (Natick, MA Location) read more

I booked a "Dogs and Humans" shoot with my 13 year old greyhound, Jack. Communication prior to the shoot was great...both my phone call and follow up texts/emails left me feeling prepared for what to expect. They give plenty of suggestions and directions on dress, props, etc. On the day of the shoot, we arrived a little early and waited for Lena to finish up with the previous appointment. We then went upstairs and got started. Jack was a bit nervous, as he usually is in new situations, but Lena was patient and never made us feel bad or rushed. She had a good rapport with Jack and was friendly towards him. Water available for him and squeaky toys to get his attention were nice. On our Zoom I was able to preview all of the pics and again Lena was patient as I hmmm'ed and decided between different poses. They turned out great and by looking at them you wouldn't even know that Jack was nervous or uncooperative! I ordered some prints and look forward to receiving those soon. Got my digital already and they just make me soooo happy! I was happy to be able to capture this moment in time with my senior guy. Thank you Lena! read more

Kristal Studios - Jack! - Pet Photography Near Me

I had an amazing experience with my basset hound at Kristal Studios! I loved the different options provided and the photographer was giddy the entire shoot over him. She made us both feel at home and there was no rush to capture his goofiness. I decided on the digital images and the same pictures matted in the photo box during the review of our session. I'm so happy I chose that option. I did not feel pressured at all and there was a lot of patience for me when determining what I'd like. The only hard part was deciding on what pictures to select! I'll be able to cherish these forever. Thank you for photographing Ben. I will always have special memories of him now :) read more

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I had a great experience working with Lena to capture some beautiful images of my pup with my boyfriend and I. I will forever cherish the puppy photos we got together! Lena was great and explained the different packages available, and I was able to find something in a comfortable price range. I feel like the photos really captured our personality, and I am so happy with how the images turned out. read more

Kristal Studios - Pet Photography Near Me

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SCAMMERS. False advertising. Bait & switch studio. I filled out an Instagram ad for a free photoshoot to provide the studio with content for their socials. I was happy to do this--just a fun little event with me and my dogs. To my surprise, they reached out the next day saying "I was chosen." That should have been my first red flag. Still, I was excited to take photos with my dogs and thought it would be a memory to cherish as my dog gets older. Then, the lady from the Boca office called to schedule and immediately told me I had to pay $200 to reserve my spot. She said it was refundable, or could be applied as a credit if I decided to purchase photos. This didn't sit right with me. After thinking it over, I realized they were pressing me hard on the phone and blowing up my email with details about their pricing--claiming most people spend between $1,000-$2,000. That's insane. I told the woman I wasn't interested in purchasing anything, and she assured me my deposit would be refunded. Later, I called to cancel my appointment because I was overwhelmed by their nonstop communication and it became clear this was a bait-and-switch scheme. They are now refusing to refund my $200 deposit unless I show up for the photos and then attend a Zoom sales meeting to view the images afterward. If this is your way of attracting new business--by tricking and pressuring people into outrageously overpriced photo packages--good luck. I wouldn't be surprised if you're also preying on the elderly. I expect a refund of my deposit, but they're claiming I can't get one "per policy" unless I waste everyone's time with an appointment I don't want. That means wasting the photographer's time, their time, my time, and more time sitting through a sales pitch--all just to get my money back. Boca's very own professional scammers. read more

Just a heads-up to anyone who sees the Krystal Studio dog-and-owner "contest" -- it's not a real contest or giveaway. It's a marketing setup where they offer a photo shoot in exchange for the opportunity to buy extremely expensive portraits (like $450 for one black&white image), and the "$200 gift card" can't be used for the most basic print options. It's presented like a prize, but it's really just deceptive marketing. The tone of the call was negative like she expected me to say no. After realizing it's BS, I declined and she hung up(unprofessional). Just sharing this to help others avoid wasting their time or being misled. read more

This photography studio is ran with some really questionable, kind of predatory business philosophy. I "won" a "contest" from facebook for a free shoot except it wasn't free it literally required a $200 deposit. They don't make it easy to understand how to get it back. Then they refer to that deposit as a "credit" towards purchases as if it's not literally my money. The shoots are held in what seems like a room rented for the day. At the exorbitant prices they sell their pics at I would expect a more established looking studio. The shoot itself was fun and the photographer Melissa was very talented. About a week later I had my zoom to review the images and they were stunning (except they're ALL black and white which is not my style). We enjoyed looking at the pictures but they try to force you to decide right then to make a purchase- you cannot think about it. That type of pressure is just not conducive to happy customers that feel comfortable with their experience at your business. Their print offerings are pretty limited and their digitals are insanely expensive. It's all expensive it's all weird vibes I absolutely wouldn't recommend unless it's just to have fun for an hour at the shoot and waste their time read more

Kristal Studios - They force you to take a picture of the price list - Pet Photography Near Me

I had to reschedule as my dog was sick and throwing up. I never heard anything back about rescheduling our session and feel taken advantage of.... If I could give zero stars I would. read more

We had the best day ! my husband was unsure of exactly what he was getting into, and he did almost as good as my beautiful Stella !! Thank you so much ~ girls , you were terrific , all the follow up phone calls, super professional, and I am really excited to frame my artwork of my little family. thank you again so much !! highly recommend! five star and four The Vitale's read more

Scam!!!! Be aware! I cancelled one service less than 20h after being charged in my account. They said they would refund me and I would have to wait 5-10business days. I waited patiently 10 (TEN) businesses days and when I emailed them to ask about it, they never had refunded me. They sent me a confirmation they did the transaction just when I complained TEN business days after saying I would have to wait 10 days lol Fucking joke. Scams. Also charged me 6.10$ for fee ! I cancelled it less than 24h and I have to pay fee???? And never be refunded? SCAM! BE CAREFUL read more

The team at Kristal Studios are incredible! Being first time Pup Parents, we were eager to get some lifelong memories in the form of photos, while Bandit is young. We had such a great time during the photo session. Lena had all Bandit's favorite treats to help make for picture perfect moments! If you're looking to capture some memories with your furry family member, look no further! read more

unfortunately, I've had zero follow-through they took you down deposit. My dog and I met with a photographer and had some pictures taken. Talked with a lady on the phone two weeks later she said she was going to get back to me. That was one year ago by swindles. I've called multiple times no response. Next stop small recommend this company. read more

I wish I could leave negative 5 starts but 1 start is the least they will let me.. that's so unfortunate considering how fake and awful this business is. NEVER... I mean NEVER use this scamming company. My friend "won" an instagram competition to take pictures of her and her dog. To her surprise she is now out $200 for a "free" photoshoot of her and her dog with no pictures provided to her. Just an example of shitty people trying to make money off of vulnerable people. What a shame of a business. They wanted more money than a wedding photographer for 1 picture and when she didn't agree she didn't get her $200 deposit back. What a joke. These people deserve to be shut down. Go with a real business, not this fake studio. They don't even have a real place to host you at. It's a place that they rent for the day. Terrible services and should never be trusted. read more

I had a session with my dog and the pictures came out absolutely beautiful. We had so much fun actually taking the pictures that I'm definitely considering doing it again with the whole family. read more

I had such an amazing experience with Kristal Studios. The photographer was timely, and helped my pup & I with the perfect poses. The experience was professional, yet so much fun! I would highly recommend this studio to anyone looking for a unique experience to incorporate furry friends and family into an unforgettable moment. I will cherish these photos forever! Thank you so much for making my pup and I feel special! read more

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Scammers is correct. They lure you in with a "free photoshoot" which doesn't include your $200 deposit. Oh, and you get no photos unless you pay over $500 for 3 or 4 of them. The studio itself was dirty and so hot. We brought outfit changes as stated in the directions but we were never told to change. Even if I had paid for the photoshoot, I would have been so disappointed in the experience. Never again. read more

Working with Kristal Studios was a pleasure from start to finish! Ronni the photographer greeted us with a smile and knew exactly how to get our pup to cooperate for the camera! It was hard to narrow down which pictures we wanted, they were all so great! Can't wait to hang them in my home :) I wanted to add after seeing other reviews: they were very transparent--went over prices and my options BEFORE collecting my deposit. read more

Ted Grant once said: "When you photograph people in color, you photograph their clothes. But when you photograph people in black & white, you photograph their souls." Lena, the amazing artist I had a pleasure to work with, was able to create an emotional story of love between two souls - a human and an animal one. She masterfully captured a moment that's gone forever, impossible to reproduce. Thank you for the unforgettable experience! read more

I am over the moon about my photo box that was just delivered! Was it a little pricey?Yes but it was all discussed prior to the shoot and it was SO worth it! I spoke with a nice woman named Faith that answered all of my questions and set everything up for me prior to the shoot. These photos are precious moments captured on beautiful quality prints and stored in a beautiful box for safe keeping or you have the option to place them around the house! I also received the digital copies in case I'd like to do more with them later. And how much you want to spend is up to you! I had such a pleasant and patient woman named Lena that sat through multiple zoom calls with me to go through 70+ photos! It was so hard to narrow it down to just a few. The photographer Rachael was awesome! She got some great candid shots as well as posed. We had such a blast in the studio! She was so good with my fur baby! I know it's not cheap but you get what you pay for, priceless memories and quality prints! Thank you all who made this happen! Kristal Studios is awesome! read more

Kristal Studios - Just a girl and her fur child - Pet Photography Near Me

This is basically a scam. They do not need photos of you for their studio. They collect a $200 deposit from you to secure your shoot time, but my photographer was 30 minutes late, and then took me to a dirty room in a big building to do an amateur (at best) photo shoot. Then the photos were low quality, and not worth a tiny percentage of what they were charging. THEN asking for my deposit back they only refunded me $193 ("less bank fees"), which was never disclosed to me. WHAT A WASTE OF TIME. If you want photos with your pet, just get a black background and a friend to take them! read more

Hello! I had great time during my photoshoots with my dogs at Kristal Studios! Photographer was friendly and very helpful with my dogs. I have two dogs and it wasn't easy to have them stay still! She was able to capture the moment and we got excellent shots of my dogs! It was a fun experience and great memory to have! Can't wait to see finish product pictures once they arrive! Thank you! read more

I won a photoshoot with my pup with Kristal Studios and it was awesome! I was able to get so much credited towards my shoot & photo packages after. I even got a bonus for keeping my follow up consultation! The staff from the start was very friendly and helpful. From helping me book my shoot two months out, to welcoming (and helping open up) my sometimes timid dog in new settings and even helping me decide which pictures to get. Rachel was awesome and very understanding that my dog was not cooperating at first. I never felt rushed or pressured. Her work came out AMAZING and I love the end result. Lena was very kind and patient, even as my laptop died in the middle of our zoom call! The packages are all beautiful and I wish I could have gotten them all, but they are pricy. Which I am not mad at, it is someone's artistic talent, time and own resources being used-- it deserves to be paid for its unique quality! They do offer payment plans, which makes it even better. I got my photos just in time for the holidays, which makes everything even better. Appreciate this opportunity and working with you all. read more

I entered to win one of their free session opportunities . I was definitely hesitant thinking maybe it could be a scam. I was asked to submit a 200 deposit to hold my session time. I came early to the photoshoot and Lena met me downstairs early too. My dog is a rescue and has some anxious tendencies. I honestly wasn't sure how she was going to do considering we hadn't done a photoshoot before. However the minute molly walked into the studio it was like she was home. She knew exactly what to do and where to go. Lena was a comforting presence for molly and I. The session was over within 25 minutes(I was told usually they're longer, but since molly did so well we were done) we tried a bunch of different positions and tricks to keep my dog entertained and focused. I had around 70 photos to pick from. Literally one of the hardest decisions I've made. All the pictures were beautiful and I am so excited to receive them! read more

Lena, our photographer, was absolutely wonderful to work with! She captured beautiful moments and I am so excited to get my pictures!

At first I was iffy regarding the free photo shoot, but was pleasantly surprised with the outcome. Communication was excellent, the photo shoot went smoothly, our photographer was an absolute please, and the pictures turned out great! Yes, if you choose to purchase, it is pricey. However, buying the pictures is a choice, not a requirement. Overall, this experience exceeded my initial expectations and now we have memories for life! read more

Great quality photos and great experience. I did not go into this experience expecting to purchase any photos (and I will admit they are quite pricey) but when I saw the amazing photos I had to get them. They were also very sweet to me and my dog, Rose read more

We had a wonderful experience with Kristal Studio! Lena was absolutely fabulous working with us, especially with our dog, Maddie. She made the session comfortable and fun, and her skill really shines in the final photos. I was so impressed with how she captured the best of us and Maddie--every image reflects our personalities beautifully. If you're looking for a professional photographer who brings out the very best in people (and pets!), I highly recommend Kristal Studio. Thank you, Lena, for giving us photos we'll treasure forever! read more

I had such an amazing time with this experience. The Studio was intimate and quaint. My dog was loose to get a feel of the studio but they had water out for him and a sign inviting us in the studio which was cute. The shoot itself was very easy going not stressful in any way. Photographer was very communicative with me the whole shoot. When we saw our photos we were over the moon. Thank you so much Kristal studios for these amazing memories. read more

From start to finish, everything was very professional and organized. I wasn't planning on indulging in this experience with my dogs but I figured, I'd love to capture this moment of my life. Freeze it in time! I couldn't be happier with the results and the experience as a whole! read more

SCAM - ZERO STARS - SCAM - ZERO STARS These scam artists advertise a contest on Facebook for a chance to win a complementary photo shoot for you and your animals at their studio. They then repeatedly text message and email you that you have "Won a FREE Photo Shoot" They explain that they will be used for Digital Marketing and various Social Media campaigns. They then call you to pitch photo packages costing well over $1000. When you tell them you can't afford something so expensive and ask if they have any more affordable options they immediately revoke their FREE offer and rudely hang up Without further conversation or consideration. That is classless and unprofessional behavior. It is deceptive marketing at the very least and shouldn't be condoned. The "photographer" that called was Rude and Disrespectful to me on the phone. Dodged a bullet as I would not have wanted them to be around my family or my precious pets. Grade: F- read more