For clarity up front, I am reviewing Krissy Connor DDS as a business entity. Not the service that the business offers, or the skills knowledge and expertise that Krissy Connor DDS offers her clients because I received no such service from the medical practice.
Why is this important? Because I want to be fair and limit my review to the areas I have experience in which hopefully lends credibility to the review itself.
How can someone who did not receive any services provide a review you ask? What an excellent question. Let me answer that for you.
In early 2023 I got a referral for sleep apnea from my ENT to Krissy Connor DDS to seek an alternative to treat sleep apnea. I scheduled a consultation with the office, and made the initial consultation appointment for February 9, 2023.
I spent most of my time during that appointment idly waiting, or filling out medical history questionnaires (so far pretty typical for an initial consultation).
Dr. Conner flew into the treatment room, and spent maybe 10-15 minutes talking over the options with me and went on her way (also, sadly this is pretty typical for an initial consultation). Other staffers spent an equal amount of time having me sign various disclosures and one of the documents I signed was a treatment plan estimate which had the heading:
"Treatment includes initial exam, impressions, CBCT imaging, oral appliance and 3 months of adjustments".
One point of clarification I made before I left the appointment was that I was not yet committed to undergoing the treatment which was quite expensive and offered no guarantee of results. The staffer made sure I know the decision was up to me and I had the right to not undergo treatment. I left the appointment having no agreement to undergo treatment plan or promising to pay for any services indicated in the treatment estimate.
I evaluated the $6,600+ treatment plan against it likelihood of success and my willingness to spend that amount of money on a somewhat risky venture in addition to some certainty that I would have to replace appliances at a cost of $1200 several times over my lifetime. My decision was to not undergo treatment at that time. I notified the office staff during a follow up phone conversation that I was not interested in pursuing treatment and that was that, or so I thought.
As time went by I more or less forgot about Krissy Connor DDS until I received a past due bill in late September 2023 threatening collections.
Long story short the office was trying to bill me $500.00 for the initial consult that was supposed to have been part of a treatment plan that I did not accept. I went back and forth with the office for several months and eventually just decided to pay because I did not want to impact my otherwise unblemished credit score.
The moral of this story is if you walk into the office for a consult, expect to pay $500.00 for the privilege. read more
