The best donuts you can get in the area! Hands down! The place stays packed from open to close, but…read morethey do move you through the line pretty quick. The place is a little small for the amount of business it does. You always seem to be running into someone. But even with the overcrowded store, this is by far my favorite spot to grab a snack in Johnson City!

We stopped in at Auntie Ruth's for a hand-rolled pretzel and a glazed donut and I had no idea it…read morewas an Amish establishment! What a great surprise. The shop is clean, bright, and modern. You can watch the pretzels being hand-rolled behind the glass, and the donuts hanging in the background while the glaze sets. I truly wanted one of everything. They don't offer a huge variety, but I'm perfectly fine with a place that focuses on doing a few things exceptionally well, and "well" doesn't even begin to cover it. It was busy (always a good sign), so everything was incredibly fresh. We ordered a pretzel, vanilla glazed donut, chocolate glazed donut, honey bun latte, and a strawberry lemonade. We grabbed a table after the manager let us know it would be about 10-15 minutes, but it definitely didn't take that long. The pretzel was warm, fluffy, and perfectly buttered with just the right touch of salt. The cheese dipping sauce was cold-it would have been nice if it were warmed slightly. The "honey" mustard came in a prepackaged pod and wasn't actually honey-based, which felt like a missed opportunity, especially given all the delicious local honey and mustard options in the area. The honey bun latte was delicious!!! Flavorful without being overly sweet. The strawberry lemonade was on the sweeter side but still refreshing and I can imagine it being perfect for a hot day. I added a little water since I can't handle too much sugar at once, and it was just right. And the vanilla glazed donut? It was like biting into a warm, fluffy cloud!! Pure comfort in donut form. My only regret is not stopping in sooner so I'd have more days to come back again and again.

Solid local spot. Drive thru available…read more Fresh made doughnuts. Was recommended the blueberry and a pineapple fritter. Both were sweet, not too sweet. Lovely crust. Good bite. Flavor of the fruit came through from actual fruit and not some artificial flavoring. Oil used to fry could use a change. Menu has more to offer than I have time to sample. Boba tea and Kolaches to name a few. There is a small charge for credit cards.

Quick and friendly service, and most importantly good donuts. They also have a breakfast menu and…read morecoffee, though I haven't tried it. Their donuts are really good though. I recommend the apple fritter or their OG glazed. Both are fantastic. Get there early because their inventory sells out quickly.

My niece sent me here while I was visiting and I shall forever be grateful. Best doughnuts and soft…read morepretzels I have ever had anywhere. ANYWHERE! The doughnuts are double the size of most doughnuts and doubly good. The pretzels are huge, butter basted, warm and delicious. It's not inexpensive but the tastes will cure you of any sticker shock. I spent $40+ for 1/2 dozen regular-1/2 dozen chocolate dipped doughnuts and 6 pretzels with dipping sauces and didn't regret a penny of what I spent. Came back on my way out of town and got a pretzel dog and pretzel for breakfast as well as some doughnuts for later. The food trailer in some of the pictures has been replaced by a building on the edge of Troyer's parking lot. You order at the window and most times there's going to be a line. It's a takeout business so you are on your own if you want to eat right away. The folks are friendly and efficient and orders are filled quickly once you get to the window. If you want to get a preview just search Auntie Ruth's on YouTube and enjoy. It's how I learned that there are a bunch of them in East Tennessee. I just know that if I didn't have enough incentive already to visit my niece then Auntie Ruth's finishes the job.

If you're expecting a typical every day donut coming here you're very wrong... These donuts are…read morehuge and they're a little different than a regular donut shop. It seems that they glaze all of them and then they top it with which ever one you decide. I got the espresso one but ended up wiping off most of the frosting because it's just too sweet. But it was very good. I also got the pretzel which is also ginormous. Next time I'll ask for it without salt because even wiping off all the salt it was still very salty but it was very very good and soft. If you don't have time and your rush then don't bother coming here because it was probably about a half an hour wait in line.

This is for location near Honda dealership. First time ever in this store…read more Early Tuesday morning, pasty looking white guy(don't know his name, sorry) with brown slicked hair, was very rude. Seemed bothered by me asking what flavors the doughnuts were (none are labled). Then wasn't clear about pricing when asked. Based on the rude customer service I will never go back.

Only 2nd time there, and decided to try the drive thru. The cashier/server wasn't very friendly or…read morewelcoming. There was no menu so we asked what donuts do you have today she responded with that are you looking for, she was over at the donut counter a good 10 feet from the order window we had asked another question and we couldn't t hear the response from her. Instead of coming to the window, she acted flustered because she had to repeat herself. I asked her if we were being an inconvenience then she yelled from the donut case that she couldn't hear us. Well, I guess we did absolutely inconvenience her. Away we went. Donut free. Unsure if we will return. No stars would have been a better rating for this visit

The food was delicious but I personally found it overpriced. The store was so busy and the line was…read moremoving so slow but it was during lunch hour. The employees were all very helpful. As far as the ambience of the place, it appeared very loud.

Continuously slow service and only the drive thru is open. I wish they could get it together…read morebecause they are Nice.

Absolutely the worst Dunkin in the area. Every time I order from this spot I'm missing half of my…read morefood and drinks. I ordered online and got the wrong drink with someone else's name on the cup with my name on the bag the drink came in. This is a more than once occurrence. I really hope they learn how to read and follow a simple order.

Order accuracy is abysmal. I have to check each item before leaving the window. If they have an…read moreissue with me holding up the line to do that, they only have themselves blame.

Awful. The 5 star reviews on here are very obviously employees trying to boost the star rating. I…read moreorder mobile every Sunday and give them at least 10 minutes or more. Most of the time the order still isn't ready or it's wrong. Very often something is left out and they very often cite "technical issues". "Technically" the workers are the only consistent issue. Again, today, I went in and they had one of two drinks ready, the hot food was ready, but had to wait for someone to acknowledge me before I could get the other donut. Got told technical issues and it would be at least 5 minutes before my other drink was ready. Said the ticket didn't print. It say "drink 1 of 2" on the sticker on my cup. Went back through after church to get the drink replaced that I didn't have time to wait on after having placed the order 15 minutes prior to pickup, and it's just watered down coffee with milk. (Was suppose to be a frozen mocha). The mocha wasn't even in the room when this was made. So my $6 drink went in the trash after they failed to make it. Even when I did got through drive through to get it, the girl that made it took 5-7 business days to get the cup to the window and put a lid on it. Honestly, wouldn't be surprised if that location closes, soon.

Used to be a decent place. Now it's an act of God to get a latte with "light ice" and a sandwich…read morethat's actually WARM. Even given exact instructions they fail to follow - and very rude and hateful if you take it in and ask for them to fix it. This has been a consistent complaint for MONTHS and it has not improved. Sending emails is useless as apparently no one cares what the service is like in these places. Between this Dunkin and the one in Gray - I wouldn't choose either; both are awful.

Besides the Elizabethton Dunkin, this is our favorite one to stop at. They're always so nice and…read morewelcoming, and they always are top notch with our drinks, they're always made to order.. no one is perfect but this one is close

Love this location! The food is always hot, drinks make correctly and the staff is super friendly.read more

We were coming back from Rutledge and stopped at this Dunkin and while we always seem to get great…read moreservice at all Dunkin's we come across, I have to give extra credit when it's due and this Dunkin when above and beyond. The staff was friendly, helpful and fast. And the coffee and sandwiches as well as the donut were all superb. The next time we head to Rutledge we will DEFINITELY stop here. Thank You.

Great service, very quick to get orders out. The pumpkin spice iced latte was great. Clean store,…read morewell-stocked and right off the highway.