The customer service was amazing the woman up front was so nice and so patient! I felt bad having her going back and forth but she said it was no issue at all, as someone who works in fast food it is RARE to find someone that patient and nice! The food tasted AMAZING will be going again+ the vibe/ ambiance of the place was so relaxing I almost started meditating ! Jokes aside 10/10 with all aspects read more

TLDR: at all costs avoid this location, and hopefully, if there be any justice in the world for all the poor fools like myself who had any expectations when ordering here, their crap service will run them out of business. -------------------------------------- so i decided to try out this cool app called TooGoodToGo which lets users pick up left over/ unused goods that would have been thrown away at a lower cost. the app says i can pick up my order from 9:30-10:30 so i show up at 9:45, but they say "our systems are down please wait 15 minutes" so i wait in the parking lot for 15 minutes, then pull up through the drive through again and they say "our systems are down wait another 15 minutes." i wait another 15, pull up a third time and they say "oh you're using toogoodtogo? you'll have to pick up your order at 10:45, we will have your order ready by then". EMPHASIS ON HAVING MY ORDER READY BY THEN. so i wait till 10:45 since it's only another 30 minutes. i pull thru at 10:45... "i do apologize but our system is down and we will not be accepting orders for the rest of the night." so im pretty frustrated that i wasted a whole 1.5 hrs of my weekend and got scammed out of an order. if you're just not gonna give me my food, just lmk, don't make me wait 1.5 hrs to realize it. if you expect to get the food you ordered, try somewhere else. if you'd like passable customer service, try somewhere else. if you want decent donuts, then run as far from here as you can and hope you run into a donut shop that doesn't misspell "crispy" or "crème" read more

Very bad service but the food is good lol fresh and fluffy donuts i don't k ow if they were having a bad day but they were rude

We ordered a dozen assorted online. Online they were out of half the doughnuts as is so we got all chocolate kreme filled and once we got to the window they were out of them as well and only had pink and chocolate sprinkled. So after we paid $22 for doughnuts we didn't get anything we ordered. If your going to be out of something put it as out of stock online‍ read more

I would give a zero if I could. My husband bought lemon filled doughnuts tonight. Not a single doughnut had lemon filling.

We waited for 25 minutes by the drive thru window after we placed a simple order for 1 dozen glazed. When we pulled up to the window, some black lady employee was sitting down in the lobby talking to a friend it seemed. She made eye contact with us and did not once inform us of what was taking so long. The manager then came out from the kitchen and yelled at her to get off her lazy ass. Then then same lazy ass employee came to the window and said they didn't have any more hot donuts after we sat and watched them make 8 boxes right in front of us and then she said it would be a while before any were ready. Literally the worst service I've ever seen and this place has really gone down the shitter. read more

-bad customer service issues- i had an issue with an order i had for pick up at the end of the day... you see they are open 6am closing at 11pm on saturdays ....i ordered with the app too good to go that allows people to get food at discounted prices so the food wont go to waste the pick up order was between 9:30pm-10:30pm basically thats the end of day looking at the amount of hours they had already been open ... i get there at 9:30pm this man tells me they been busy all day that i have to wait til 10:45pm 15 minutes before closing , mind you not my first time ordering from them and picking up at the first hour it says to pick up , he also said they make soooo much money that i was getting it at a discounted price so therefore i had to wait at almost closing to see what they had left, wtf ?? i feel like no matter what even if i'm getting the donuts for free my order should still be available for pick up at the time showing , makes no sense this man was rude , my thing is if you hate your job don't work there and be rude to people if you're gonna be irritated all the time anyways let me point out before i left with no donuts he had bags full of boxes of donuts on a table "he was cleaning" that i believe he was most likely gonna take at the end of his shift read more

Place is a joke staff is rude and useless last time I will come to this location donuts are stale and old

Employees are very rude. Every time I pick up an order there it's never ready and you can get any help. They literally ignore you.

Worst managed and staffed Krispy Kreme I've ever been in. Staff is rude and simply don't care. Donuts are not to standards you would ever expect from Krispy Kreme. Just unacceptable! read more

Krispy Kreme - the inside of a car - Donuts Near Me - Auburn, Alabama

I don't have a problem with KK normally, but if you're going to do an "appreciation" day and give free doughnuts, please make sure they don't look like they were cooked the previous week and you pulled them out of the fridge just to clean it out. The doughnut in the photos is what I received as the free one. I ordered a 3 pack when I picked up the free one. The hot light was on and the ones I paid for were light, airy, and warm. I'm guessing they are bagging and banking the free ones. Should have checked before driving off. Glad I didn't get the free coffee as it may have been brewed a couple days before. In any case, I threw that disgusting "token of appreciation" in the trash were it belonged. I guess you do get what you pay for. read more

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I'd sworn off Krispy Kreme after eating way too many original glazed doughnuts back in the day but found myself at a KK recently. Oh well, when in Rome. This location of the North Carolina chain is just a little over a month old, and due to being right in front of the mall, has ample parking. You walk in and immediately see the donut assembly line behind a clear window, glaze waterfall and all. I was warmly greeted by a young woman who was very eager to help me. She even offered up some recommendations of her faves in the case. I ended with with a yeasty cinnamon twist and a cakey glazed sour cream that were swiftly served to me ($2.38 including tax). Both were fresh and sweet and went down all too easy. Oh donuts. They always taste good going down but just result in sugary regret later due to the lack of substance/sustenance. Tip: do not go to a Krispy Kreme when very hungry. There is a drive-thru in addition to the dining room. There are several tables and chairs, along with a small sofa. Even patio seating. Krispy Kreme is a family fave, with loads of little ones wearing the paper hats and gazing at the assembly line, transfixed. Cheap, sweet, and friendly. Can't complain. read more

Krispy Kreme - The Case - Donuts Near Me - Auburn, Alabama

I suggest going somewhere else. No since of urgency. Lobby always closed. I have tried several time to get some for clients. The line takes forever and what I got today was old reheated donuts. The frosting almost nonexistent because it melted off. They tasted stale. read more

Krispy Kreme - Lobby is always locked. Drive thru severely slow. No since of regency. People pull out of line. The donuts I got were old and hard. - Donuts Near Me - Auburn, Alabama

We went tonight while their hot light was on, ordered three blueberry cake donuts, three original glazed donuts, three raspberry filled, and three creme filled donuts, along with a caramel mocha frappé. They gave us the raspberry donuts, the glazed, and five creme filled. We had to ask for the blueberry cake donuts. The coffee was burned. The glazed donuts they gave us looked, felt, and tasted old. read more

Krispy Kreme - Day old glazed donut - Donuts Near Me - Auburn, Alabama

5 star donuts 1 star service Very low energy. To have such a great product why not put more attention on service? read more

I just love this Krispy Kreme from the wonderful customers service to the delicious sweets. If you're ever in the neighborhood stop by and pay them a visit you won't be disappointed!! read more

This store has amazing customer service. The drive thru is quickly ran, the hot spot is always on as well. Management cares about your questions and concerns. It seems as if there is a new breath of fresh air in this place, great job! read more

First time ever seeing a Krispy Kreme in the flesh! No greeting from the cashier, who needed our order 3x to press the buttons on the POS system. We were sent off with a receipt, and no direction of what came next. The gremlin of a cashier then resumed her arms-crossed stance with a scowl, unapproachable to the point that the next patron asked if she was able to order! Southern hospitality does not fill the air, nor does an inticing vanilla aroma- or is it only me that expected that?! To really put the nail in the frosted coffin, our order was wrong. Put the donuts in the bag Rosa, and no one gets hurt. read more

I am a rewards member, I picked up my free birthday dozen of glazed donuts around 11am on a Saturday. I didn't open the box until 30 minutes later and the donuts icing were dry. I tasted one of the donuts and it was stale, what a birthday trick not treat. I guess you only get fresh donuts when you make a purchase! read more

We looked at the door sign and it clearly stated that the establishment closed at 10:00 p.m. on Tuesdays. We arrived at 9:05 and saw two employees playing on their phones inside. The front doors were locked, but a poster reading "Our lobby is closed, but see us in the drive-thru". We pulled up to the drive-thru and an employee told us "we aren't taking any orders right now". Really? You guys close in AN HOUR? Very lazy employees. read more

We stopped this morning with our 3 yo granddaughter to get a "pink" donut for her. We enjoyed the very courteous staff and the donuts did not disappoint! We love our local Krispy Kreme and the staff! read more

Out of Chocolate Glazed. Every time they say that. They're starting to be like McDonalds with a "broken ice cream machine". If you close at 10, why stop making donuts at 8:30? Sad. read more

Don't know how you could criticize this place! Krispy Kreme always has the best donuts in town and this location is no exception! The employees are very friendly. I have been to this location 3 times very late at night (during their last 10 minutes before they close); and 2 of those 3 times I have been given my whole order for FREE! I had ordered two dozen donuts each time so they saved me roughly $50 total! read more

Krispy Kreme - Tell me this doesn't make your mouth water... - Donuts Near Me - Auburn, Alabama

Grandkids and I ate in today and enjoyed some quiet time. A couple of hours later, I discovered my wallet missing. I called and was assured it was there and safe. When I arrived to get it, the entire crew seemed excited I was there for it. Great crew, great experience!! Thankful for the honesty and kindness! read more

Columbus Georgia location..Terrible customer while placing order and even worse when I picked up the order. I drove all the way across town to go here. I left and went down the street to Duncan Doughnuts.. read more

Terrible experience. Last week I ordered three dozen doughnuts to be picked up on Tuesday (Valentine's Day) for our local police department . I go to this store, wait 20 minutes in lines.. just for them to tell me they did not have an order under my name. Okay, I understand mistakes happen, but the Manager at the time, Taylor, was completely unhelpful with the situation. Yes, I understand y'all completely lost my order because someone else apparently did not do their job, but the least you could have done was apologize and ask if you could help me with another order. Instead I was just told "We don't have your order." (Side note: I noticed this manager or supervisor named Taylor just had a bad attitude the whole time I was waiting in line. She was complaining about making someone else's order. But I ignored it, because I was patiently waiting in line deciding if I wanted to order a coffee.) Overall, I'm just very disappointed in this location. I was so excited when this location opened, but I was let down with bad customer service and someone who failed to do their job. If you're ever in a situation of "Should I go to Dunkin' Donuts or Krispy Kreme?" like I was.. go to Dunkin'. I'll know that next time. read more

Out of glazed donuts... Disappointing. Waited in drive through line 20 minutes for that.

you would think when you go to get donuts they would be somewhat fresh or warm but I got neither of those things. will probably not go back to this store to get donuts read more

This was my second visit and ordering was fast and easy. The staff were pleasant & fulfilled my order quickly. My original glazed donuts were fresh and smelled great. The glazed raspberry filled donut looked great as well. read more

Just went through the drive through with my loyalty app. The lady at the window was extremely friendly and helpful, and happily scanned both my loyalty card and discount for a dozen at $6.99. Doughnuts were hot now, and they aren't shy about providing napkins! My son loves fresh Krispy Kreme glazed doughnuts! read more

I ordered my food through the drive through and got the wrong donut order, it was blueberry when I asked for the sour cream cake. Also I ordered a tall hot latte and when I got the coffee it was completely ice cold and old tasting. Not very good service. read more

They repeatedly do not have doughnuts made Always out of cake and specialty ones. Service has much to be desired. Today was the best. It's chocolate glaze Friday. Drove to the Auburn location and they did not have the Choclate glaze. The answer I received was they did not feel like making them today. I'll be going elsewhere. read more

I came for donuts at 2 just for them to tel me they wouldn't have any more till 5. I can back at 4:50 and came threw the drive and they told me to come back in 5 minutes, so I did and then they told me they wouldn't have any till 6. I waited 3 hours just to be informed it be any other hour if not longer. read more

Krispy Kreme donuts are aaaaaaammazing. Gosh. I never knew their vanilla latte, frozen. Was sooo good. Its like they blended a donut in there. read more

I wanted my 2 dozen donuts to be placed in 4 boxes with different flavors cuz I was giving them away. And I told the cashier, he didn't tell the girl on the back, and of course she got it all wrong. When I asked her to stop filling the other boxes, she purposely ignored me and kept filling them the wrong way. afterwards no one NONE! helped me to put them back. I had my 4 boxes opened on the counter, and I probably looked like an idiot. Like I was there to grad some donuts, not some attitude. If y'all don't know what I'm asking at least be nice and patient, what's up with that attitude on me? Attitude has always been my key to determine whether a place is good, and this is definitely getting an F. People who work there definitely don't want to work there. read more

I visited this restaurant 2/1/19 and purchased 2 dozen donuts. The chocolate were so bad I called and was told they would be replaced. I returned with the donuts in 2/8/19 and the owner/manager named Jermaine said he would replace them with a 3 pack. I refused although we live 35 minutes away and went back home with the bad donuts. Don't waste your time and money with Krispy Kreme. Go get some real good donuts at Dunkin Donuts or another. read more

One star because 0 isn't an option. The workers don't care and if you go back and ask for donuts after placing your order you will never get them! Literally 5 people that ordered after me got there's first because and when I asked why my 12 original was taking 27 minutes the lady said she could do them next and then processed to help another customer. I will never go back!!! read more

Not impressed at all. Had to repeat my order three times and I was just getting two donuts. When she finally got my order down right and I got the donuts, they tasted stale. Will not be going back. read more

Easily the worst customer service in the nation. Their employees don't even know what's on their own menu. They would rather play on their phones than take your order. Be prepared to wait and wait and wait and wait and wait read more

Began coming here when another local donut place recently shut down. Have now been here a few times and was very disappointed most recently. Typically the seating area isn't very clean, but I can live with it. When my son and I went on Saturday, Feb. 9, there was trash on the floor, the paper hats were everywhere and the tabletops were sticky (we tried to find a clean one and couldn't). There didn't seem to be a sense of urgency among staff. We were the only people in there. read more