Please review your insurance policy before going to this Dr office. I have vision insurance - this…read moreDr is in network. Supposed to be a $10.00 co pay for prescriptions and $150.00 frames and $150.00 for lenses paid by insurance.. I confirmed this before the appointment in the Dr office. I forgot my credit card to make payment. It was decided to have the appointment then go home and get my CC. Upon returning to pay my $10.00 co pay- I picked frames and the glasses price is now $475.00. I was to be happy that was at a 20% discount. I also now owed a Refraction fee of $38.00 the front desk said was needed to complete my script. They also took my $10.00 co pay for my vision insurance. I paid the refraction fee but, I was confused. Called my insurance and they agreed that fee is included in my policy. Heated conversation takes place about being over charged. Front desk refuses to credit my CC and gives me $36.00 in single dollar bills and quarters. Keep the 10.00 co pay amount. Refused to give me a receipt for the refraction charge and refund. I said why are the classes priced at $475.00 when I have insurance? They said you have insurance but we don't have to take it. So, after the appointment and confirming my insurance they decided to charge the exam to Medicare as a health exam and then refuse my insurance for vision and now I have to pay refraction fee and full price for glasses. NONE of this was disclosed to me before the appointment. Upon questioning the refraction fee the front desk told me I need to go to Walmart for glasses gas lighting me and avoiding the over charges made. In the end I got a refund for the refraction fee ( with no receipt). Why no receipt? Because for each surprise medical bill they Doctor can be sued for $10,000. Never seen such rude front desk employees, no communication that my insurance wasn't going to be accepted until after the visit was done. The only reason they verbally said it was because I kept saying my insurance covers refraction fee. Front desk is rude, dismissive, dishonest. I think Dr Bailey is nice, but, with this office billing practices and rude front desk that shows all that is needed to know about the office as a whole

My husband and I have been going to Dr. Bailey for over 10 years. He is always so nice and…read morepersonable. The front staff are helpful as well, even helped me pick out a frame when I was unsure. We like the reorder service thru text too, so easy to navigate.

This business impresses me every time I visit. I first vis the store about 3 yrs ago and purchased…read morea pair of glasses, which included a second pair for free. AMAZING, 2 pairs of glasses for less than one anywhere else. I had both lenses replaced later at no charge, within the warranty time! Yesterday I decided to have my lenses upgraded and replaced instead of new frames, I continue to get complemented on my current frames, I like them so why change. Amazing price with a new warranty to replace lenses within the warranty time frame. Why would anyone shop elsewhere!!! Just purchased 2 pairs of glasses for the price of one elsewhere. Brittni did an amazing job at helping me decide.

The staff was very helpful. However, the hours of operation on the door are not correct! I live an…read morehour away. I only get to Waterloo periodically when I'm not working. Been there on Saturday & various times during the week & they are always closed. Been trying to pick up my glasses for 3 weeks now. Been a customer for several years, but I won't buy another pair from them. Trying to figure out how to get my new pair that are already paid for.

So I have been going to this place basically since I was a kid and never had a problem until this…read moreyear when I met with a new doctor that replaced my old one as he retired last year. The new doctor was very nice, however during the exam he said that my prescription for my contacts was pretty much the same but he wanted me to try a new prescription and ordered me some trial lenses to test them out which I had expressed some concerns that I would get these on time since I was leaving for vacation on the 13th (appointment was on June 27th). I also had a coupon to try some colored contacts which I have always wanted to test out and they said they would do that as well. They didn't have the lenses in stock so they ordered them along with colored ones which arrived the next day. I had my grandma go pick them up since I could take any extra time off of work. When she went to pick them up she was informed that the doctor wanted me to come in and have them on so he could see how they looked. Neither of us was made aware at the time of the appointment that we would have to make another stop in which I am unable to do so. If I had known I would have just said skip it and order my usual prescription right then. Not only that, but I also didn't get my colored contacts trial, instead I get a regular trial of a different brand. So I went ahead and ordered my contacts through Walmart on June 29th and on July 2nd my prescription was confirmed. I had paid for expedited shipping so it would get here on the 9th. I get an email from Walmart today (July 9th) that my contacts were backordered until the 23rd, a couple days before I get back from vacation. So I figured I would take the time out of my break during work to give Cedar Valley Eye Care a call and see if they could give me some trial lenses to get me through these two weeks. The front desk ladies were very nice and transferred me to the contact lady who was rude and basically said that since I had ordered from Walmart I was out of luck. She told me that they didn't have any trial lenses available and she wouldn't order them even if I did since I ordered through walmart. Keep in mind that when I needed the trial lenses for the "new" prescription I got them the very next day. She told me to contact walmart for trial lenses which they don't offer and even if they did I wouldn't get the prescription in time by Friday. So now pretty much the only option I have is to reuse my daily contacts for two weeks until I get back. I have been going to this place since I was a child and overall I am very disappointed and definitely will not be coming back next year. If anyone has recommendations for places that actually care about their customers, let me know!

I ordered a pair of eyeglasses which came in a week later. In the space of that week, I heard…read moreabout the benefits of "blue blocker" lens coating and asked about it when I picked up the glasses. The technician promptly said they could send them back and provide this for a nominal charge; I agreed to do this. When the new glasses arrived, I took them home and noticed that I couldn't see small print as well as the previous pair. When I returned to explain this, the technician used a magnifier loop to diagnose the problem. She then compared my previous two prescriptions with the latest and confirmed that the magnification had been reduced by 0.25. She discussed this with the doctor and he agreed to change my prescription to 0.25 stronger. After re-ordering the glasses with the new prescription, they called a week later to report an issue with the lab. The glasses were re-ordered again and they arrived a few days later. When I tried them on, they looked and worked great. I really appreciated the willingness of staff to keep me informed at every step and to go the extra mile to keep a satisfied customer.

I have had nothing but great experiences at this business. The front desk staff went out of their…read moreway to get some temporary contacts when I needed them. Dr. Boyle did some above-and-beyond insurance investigation to assist in getting a service covered. I've worn contacts for over 30 years and no one has ever come up with the answers he did! Quality service all around.

I wasn't comfortable with the doctor. There was no bedside manner. It made me very uncomfortable. I…read morehad the feeling that it was never about the quality of care. It was a Number's game. I felt like they didn't care about me. When the doctor came into the room with me the first time. I was told that I would probably be having surgery. I hadn't even been examined yet. The front receptionist were very understanding when I canceled all my future appointments.

Dr Richards was awesome. Not only did he make my 13-year old son feel comfortable despite it being…read morea very sensitive problem but he was very informative with me on his medical care. The doctor we saw last year at this location has since moved and I was hesitant to establish care with a whole new provider but Dr Richards and his staff made it easy. The location is easy to access with close parking. Inside is updated with lots of seating and is clean and inviting.

I have been going to Dr. Bailey for two years know amd am very satisfied with the care provided he…read morehim and his team.

DO NOT COME HERE!…read more The staff is extremely rude and arrogant. I came for a detailed screening, and it was my first time ever being there. The care was very forceful, and my mouth was even bleeding a little afterward. She kept telling me to open my mouth bigger every couple of minutes when I physically couldn't. She also embarrassed me in front of my parent, and my parent had to step in. She claimed I wasn't brushing my teeth at all, even though I brush every day and my parents have seen me do it. While waiting, I also heard one of the dental receptionists yelling at someone over the phone. They recommended multiple orthodontists and told us they accepted our insurance, but none of them actually did. I've also been waiting about 6 months for a filling. They said they had a waitlist and would call us after about 3 months, but they never did. I would not recommend this place.

Great care great staff!!! Thank you to everyone at UCare for seeing my daughter and the nurses and…read morePCP were outstanding!!!

If you value your time and are looking for a competent and pleasant doctor, then do not waste your…read moretime with Dr.Kelly Schmidt. We have three young children and have been seeing Kelly for over a year. Kelly is habitually late (40 mins or more) for all scheduled appointments no matter what time of day. He has an obvious disregard for his patients valuable time and work schedules. On several occasions we have had wrong measurements and he has missed routine shots that has forced us to come back to yet again wait around. Today Dr.Kelly Schmidt was a full 50 mins late to his first morning appointment. When asked what the delay was, his rude response was the last straw for us.....he is as arrogant as he is unprofessional. We will be taking our children elsewhere. Cedar Falls deserves a better doctor then this guy.

Ignore the previous negative review from 2.5 years ago. Dr. Schmidt is fantastic. Very competent…read moreand does a thorough review of your overall health. He is kind, smart and very responsive! I have only had to wait short periods of time...the usual at most doctors.