I am very happy with the Drs. I have seen there and the Waterloo store. I was given a new…read moreprescription for glasses. I ordered them in Cedar Falls and was told it would be two weeks before they arrived. I asked them to be sent to the Waterloo office, which is much closer for me. I was told they would do that. After three weeks I called Waterloo store to check on the glasses. They transferred me to the Cedar Falls store. I was told they weren't in yet. I called again after a week, this time Cedar Falls, they said there was a problem with the prescription not being right and they were sending them back. After three weeks again I called Waterloo Wolfe eye clinic, they transferred me to Cedar Falls again because Cedar Falls location ordered them. I left a message and was told that they just come in, but we're in Cedar Falls. I didn't want to wait so I went there and picked them up. I finally got my glasses. They never initiated a call to let me know anything unless I called. When I picked them up I heard someone in the back say that they had been there for a while. I guess I expected better communication from the Cedar Falls store. When I picked them up they also had no idea they were to be sent to the Waterloo location. After this long I probably need a new prescription

I don't mind waiting, but the point of appointments is to arrive on time without having to wait…read morehours at a time for an appointment slot. Didn't see the doctor the first time until over an hour after my appointment time. The second time, it was over an hour and a half. No apology or anything. It's just unacceptable. There's no point in making appointments if it's still going to take all afternoon to see the doctor. On the bright side, this is attached to the Sartori Memorial Hospital, so it's easy to find and has its own parking lot.

So I have been going to this place basically since I was a kid and never had a problem until this…read moreyear when I met with a new doctor that replaced my old one as he retired last year. The new doctor was very nice, however during the exam he said that my prescription for my contacts was pretty much the same but he wanted me to try a new prescription and ordered me some trial lenses to test them out which I had expressed some concerns that I would get these on time since I was leaving for vacation on the 13th (appointment was on June 27th). I also had a coupon to try some colored contacts which I have always wanted to test out and they said they would do that as well. They didn't have the lenses in stock so they ordered them along with colored ones which arrived the next day. I had my grandma go pick them up since I could take any extra time off of work. When she went to pick them up she was informed that the doctor wanted me to come in and have them on so he could see how they looked. Neither of us was made aware at the time of the appointment that we would have to make another stop in which I am unable to do so. If I had known I would have just said skip it and order my usual prescription right then. Not only that, but I also didn't get my colored contacts trial, instead I get a regular trial of a different brand. So I went ahead and ordered my contacts through Walmart on June 29th and on July 2nd my prescription was confirmed. I had paid for expedited shipping so it would get here on the 9th. I get an email from Walmart today (July 9th) that my contacts were backordered until the 23rd, a couple days before I get back from vacation. So I figured I would take the time out of my break during work to give Cedar Valley Eye Care a call and see if they could give me some trial lenses to get me through these two weeks. The front desk ladies were very nice and transferred me to the contact lady who was rude and basically said that since I had ordered from Walmart I was out of luck. She told me that they didn't have any trial lenses available and she wouldn't order them even if I did since I ordered through walmart. Keep in mind that when I needed the trial lenses for the "new" prescription I got them the very next day. She told me to contact walmart for trial lenses which they don't offer and even if they did I wouldn't get the prescription in time by Friday. So now pretty much the only option I have is to reuse my daily contacts for two weeks until I get back. I have been going to this place since I was a child and overall I am very disappointed and definitely will not be coming back next year. If anyone has recommendations for places that actually care about their customers, let me know!

I ordered a pair of eyeglasses which came in a week later. In the space of that week, I heard…read moreabout the benefits of "blue blocker" lens coating and asked about it when I picked up the glasses. The technician promptly said they could send them back and provide this for a nominal charge; I agreed to do this. When the new glasses arrived, I took them home and noticed that I couldn't see small print as well as the previous pair. When I returned to explain this, the technician used a magnifier loop to diagnose the problem. She then compared my previous two prescriptions with the latest and confirmed that the magnification had been reduced by 0.25. She discussed this with the doctor and he agreed to change my prescription to 0.25 stronger. After re-ordering the glasses with the new prescription, they called a week later to report an issue with the lab. The glasses were re-ordered again and they arrived a few days later. When I tried them on, they looked and worked great. I really appreciated the willingness of staff to keep me informed at every step and to go the extra mile to keep a satisfied customer.

Dr. Stahl is extremely thorough and has a great chair side manner…read more His inspection of my eyes was complete, and I enjoyed his attention to my problem.

Please review your insurance policy before going to this Dr office. I have vision insurance - this…read moreDr is in network. Supposed to be a $10.00 co pay for prescriptions and $150.00 frames and $150.00 for lenses paid by insurance.. I confirmed this before the appointment in the Dr office. I forgot my credit card to make payment. It was decided to have the appointment then go home and get my CC. Upon returning to pay my $10.00 co pay- I picked frames and the glasses price is now $475.00. I was to be happy that was at a 20% discount. I also now owed a Refraction fee of $38.00 the front desk said was needed to complete my script. They also took my $10.00 co pay for my vision insurance. I paid the refraction fee but, I was confused. Called my insurance and they agreed that fee is included in my policy. Heated conversation takes place about being over charged. Front desk refuses to credit my CC and gives me $36.00 in single dollar bills and quarters. Keep the 10.00 co pay amount. Refused to give me a receipt for the refraction charge and refund. I said why are the classes priced at $475.00 when I have insurance? They said you have insurance but we don't have to take it. So, after the appointment and confirming my insurance they decided to charge the exam to Medicare as a health exam and then refuse my insurance for vision and now I have to pay refraction fee and full price for glasses. NONE of this was disclosed to me before the appointment. Upon questioning the refraction fee the front desk told me I need to go to Walmart for glasses gas lighting me and avoiding the over charges made. In the end I got a refund for the refraction fee ( with no receipt). Why no receipt? Because for each surprise medical bill they Doctor can be sued for $10,000. Never seen such rude front desk employees, no communication that my insurance wasn't going to be accepted until after the visit was done. The only reason they verbally said it was because I kept saying my insurance covers refraction fee. Front desk is rude, dismissive, dishonest. I think Dr Bailey is nice, but, with this office billing practices and rude front desk that shows all that is needed to know about the office as a whole

My husband and I have been going to Dr. Bailey for over 10 years. He is always so nice and…read morepersonable. The front staff are helpful as well, even helped me pick out a frame when I was unsure. We like the reorder service thru text too, so easy to navigate.

Moving to a new area put me in a situation of needing a new ophthalmologist. When asking around I…read morewas surprised 3/3 people had recommended one person, Dr. Krieger. Not only was he so nice and helpful but so were all 3 of the ladies at the front desk. When my trials came in they called right away for pick up and assisted in getting permanent ones ordered after that. Definitely recommend this office if you are looking for someone to take care of your family's vision needs.

Dr.Krieger is awful doctor he does not even know what to do. Prescription, huh.. he does not really…read morecare about that. He just wrote some random numbers..( I did the exam some where else and there is a huge different ). I do not recommend anyone to do the eye exam there if you really care about your eyes. Thank you.. i hope that helps

Shout out to Amy for an awesome experience! Thanks for fixing the glasses! My husband was very…read morehappy to have them fixed!

My glasses were loose and Amanda tightened them up in a jiffy. So friendly and helpful.read more