I have been a patient of dr sandell for 4 years. She's a super nice person and takes time to find…read moreout how you are really doing. I've used her primarily for my annual exams and blood work. I can generally get an appointment pretty quick. Her nurses are super friendly and the facility is clean and new. She takes time to come in the exam room and sits down and asks how I'm doing. What's troubling me, how I feel. She never scolds me but gives me useful suggestions. I feel she cares about my health. She doesn't throw a lot of medical jargon at me or make me feel unimportant or rush me out. I referred my co workers to her and even my mom. They all have had great things to say. If your looking for a doctor who talks to you like a real person then go with dr sandell.

So I went to convenient care they close at 8pm I walk slow but was there by 753 the nurse was just…read morelocking the doors but was ok with me walking slow and let me in which should be the case as I was there before 8. The nurse was nice but the receptionist said something to her and the nurse said they were just walking in when I was looking the door. The receptionist had a patient at her desk RIGHT IN FRONT OF HER and said TOUGH to the nurse about me. It was finally my turn and I politely said to the receptionist "is it a problem that I came in at this time?" She yelled at me with "yes it is!" I said what is the problem? The hours say open til 8pm. She said ITS 8:03. I said ma'am I apologize I do walk slowly but I just had surgery Friday. She said THAT'S NOT MY PROBLEM I DONT CARE! I said oh wow maybe you should have a hysterectomy that you didn't want to have and have to go to a dr like I am here, that you dont want to go to and we will see if you care then. She said YOU SHOULD HAVE CAME EARLIER I DONT CARE. At this point I asked for someone else to help me she said THERE IS NO ONE ELSE. I said you need to get me a nurse or even better a dr. She said NOPE IM GOING TO BE CHECKING YOU IN. I said what is your name and she said you can ask the nurses. At this point I'm bawling and do not say another word. I get called back and I tell the nurse who let me in once I get to a room what happened she apologizes and tells me the receptionists name. When the nurse leaves the room the Dr comes in right away, I tell him what happened and he apologizes and proceeds to tell me that there have been atleast 5-6 other complaints about this receptionist and the director is investigating. I ask for the number to call and report the incident and he happily gave it to me and gave me the names of the assistant director and director, he apologized over and over and said he will also report it. I do not think the director is really going to take care of it, if he was it would have been taken care of 6 complaints ago.

From the owner: We are MercyOne: a connected system of health care facilities and services dedicated to helping you…read morelive your best life.

On 05/28/2022 I (short story) collapse in my backyard while my daughter, her family and my neighbor…read morewere over for dinner from 5 until I was taken to Allen Hospital by ambulance (7:16) where I had been given several test (stroke, aneurism, seizure, amongst others from what I had been told). Then airlifted to Iowa City. Allen's urine test had shown Opiates, Amphetamines', Benzidines and THC (Basically, a suicided cocktail). 3 hours later Iowa City's Urine test had only shown THC. When I had been released from the hospital I had my family doctor do a urine test and send it to Mayo in Rochester, Minnesota for a intensive urine screening to show ANY thing that could or could have been remotely be in my system. Of which THC was the ONLY thing in my system. Which I hadn't had since the 28th at 5:30. I called Allen Hospital to try and fix the situation and have the incorrect data stricken from my records because I had sufficient proof that their test were NOT accurate, possibly not even fully mine. Of which their answer was, in short "no, we can't remove incorrect information once it has been entered". I don't thin I could trust Allen Memorial Hospital any longer to bandage a papercut on my finger without screwing it up and amputating my leg. If anyone has had a test from them that was inaccurate I hope you have had better luck than I have had. Even the attorneys said that "do to regulations (and other legal mumbo jumbo), I'm more or less screwed. I can have my argument entered into my file next to their findings but anything else would be impossible to achieve. Between Unity Point (Allen Hospital) and Mercy (covenant), in my area I am pretty much out of luck for a competent hospital.