Please review your insurance policy before going to this Dr office. I have vision insurance - this…read moreDr is in network. Supposed to be a $10.00 co pay for prescriptions and $150.00 frames and $150.00 for lenses paid by insurance.. I confirmed this before the appointment in the Dr office. I forgot my credit card to make payment. It was decided to have the appointment then go home and get my CC. Upon returning to pay my $10.00 co pay- I picked frames and the glasses price is now $475.00. I was to be happy that was at a 20% discount. I also now owed a Refraction fee of $38.00 the front desk said was needed to complete my script. They also took my $10.00 co pay for my vision insurance. I paid the refraction fee but, I was confused. Called my insurance and they agreed that fee is included in my policy. Heated conversation takes place about being over charged. Front desk refuses to credit my CC and gives me $36.00 in single dollar bills and quarters. Keep the 10.00 co pay amount. Refused to give me a receipt for the refraction charge and refund. I said why are the classes priced at $475.00 when I have insurance? They said you have insurance but we don't have to take it. So, after the appointment and confirming my insurance they decided to charge the exam to Medicare as a health exam and then refuse my insurance for vision and now I have to pay refraction fee and full price for glasses. NONE of this was disclosed to me before the appointment. Upon questioning the refraction fee the front desk told me I need to go to Walmart for glasses gas lighting me and avoiding the over charges made. In the end I got a refund for the refraction fee ( with no receipt). Why no receipt? Because for each surprise medical bill they Doctor can be sued for $10,000. Never seen such rude front desk employees, no communication that my insurance wasn't going to be accepted until after the visit was done. The only reason they verbally said it was because I kept saying my insurance covers refraction fee. Front desk is rude, dismissive, dishonest. I think Dr Bailey is nice, but, with this office billing practices and rude front desk that shows all that is needed to know about the office as a whole

My husband and I have been going to Dr. Bailey for over 10 years. He is always so nice and…read morepersonable. The front staff are helpful as well, even helped me pick out a frame when I was unsure. We like the reorder service thru text too, so easy to navigate.

This business impresses me every time I visit. I first vis the store about 3 yrs ago and purchased…read morea pair of glasses, which included a second pair for free. AMAZING, 2 pairs of glasses for less than one anywhere else. I had both lenses replaced later at no charge, within the warranty time! Yesterday I decided to have my lenses upgraded and replaced instead of new frames, I continue to get complemented on my current frames, I like them so why change. Amazing price with a new warranty to replace lenses within the warranty time frame. Why would anyone shop elsewhere!!! Just purchased 2 pairs of glasses for the price of one elsewhere. Brittni did an amazing job at helping me decide.

The staff was very helpful. However, the hours of operation on the door are not correct! I live an…read morehour away. I only get to Waterloo periodically when I'm not working. Been there on Saturday & various times during the week & they are always closed. Been trying to pick up my glasses for 3 weeks now. Been a customer for several years, but I won't buy another pair from them. Trying to figure out how to get my new pair that are already paid for.

I have been going to Dr. Bailey for two years know amd am very satisfied with the care provided he…read morehim and his team.

DO NOT COME HERE!…read more The staff is extremely rude and arrogant. I came for a detailed screening, and it was my first time ever being there. The care was very forceful, and my mouth was even bleeding a little afterward. She kept telling me to open my mouth bigger every couple of minutes when I physically couldn't. She also embarrassed me in front of my parent, and my parent had to step in. She claimed I wasn't brushing my teeth at all, even though I brush every day and my parents have seen me do it. While waiting, I also heard one of the dental receptionists yelling at someone over the phone. They recommended multiple orthodontists and told us they accepted our insurance, but none of them actually did. I've also been waiting about 6 months for a filling. They said they had a waitlist and would call us after about 3 months, but they never did. I would not recommend this place.

Great care great staff!!! Thank you to everyone at UCare for seeing my daughter and the nurses and…read morePCP were outstanding!!!

Life savers! I recently had an issue with a tooth. Dr Arend and his staff was able to slide me in…read moreon Good Friday so I didn't have to suffer all weekend. The staff was super friendly with great attitudes! Most importantly my tooth was pain free for the weekend.

The dental office is accessible since they do have an elevator…read more We have been going to this office for a number of years. We previously saw Dr. Spragg who has retired. My husband sees Dr. Squires and I see Dr. Bohr. We always ask for Emily as our dental hygienist and have been very pleased with the care we receive at Southridge Dental. The staff is always friendly and very professional.

Wonderful staff, building and location. They explained everything and they are so kind and nice!read more

Great, friendly and fun experience. We were very impressed with the staff, as well as, the care of…read morepicking out our daughters first pair of glasses.

Have been going here for more than a decade. Great staff and very caring and knowledgeable…read more Usually able to get an appointment with not too much delay. And always have their patient's best interest at heart.

A once thriving practice. Sad to see chairs stacked up. This used to be a place where you had to…read moreactually make an appointment. Now you can just walk in because nobody is there anymore.