Very good customer service! When my water pipe was leaking they sent someone the same day to turn…read moreoff the water. I had to wait for repairs because of untimely August rain, but the office checked back with me and sent Jonathan Wilson as soon as the rain stopped. He and Jason made the repair quickly and kept me informed of what the problem was and what they had to do to repair. This is not the first time I have used Cove Plumbing and I am always satisfied with their work and customer service. 10 April 2019 I had another great experience with Cove Plumbing this week. Called yesterday and Zack and James were at my rescue first thing this morning. They were prompt, friendly, professional, and did a great job! They were also very fast in replacing my garbage disposal, they made no mess, and double checked their work. Cove Plumbing continues to be my "go to" plumbers.

Gabriel did an excellent job resetting my toilet, fixing the leak. He also reset my flange so it…read morewas more level to the ground, which was causing the toilet to not sit right. - GW, Sorrell Dr

Had an issue with my HVAC continuously running without circulating. He was able to quickly diagnose…read morethe initial problem, and fixed it quickly. When further problems arose with the heating element, he meticulously troubleshot it, fixing issues along the way. He is clearly knowledgeable and maintained all of the replacement parts on hand, so he could fix the issues quickly. He fixed the issues in less than two hours, and the HVAC is running perfectly. Would definitely use again.

Harold steam cleaned my house prior to my move out. He was very courteous and professional. He…read moreanswered all my questions and worked very diligently and methodically.

I needed a carpet patch done. Responded quickly to online inquiry and came promptly in the time…read morethey quoted. Another store quoted me $250 minimum for my repair site unseen. R3 repaired my carpet for significantly less! Technician was friendly and answered all my questions. Also, made sure I was happy with the job before leaving. Highly recommend.

Very pleased with Ellis after having to replace my entire heat pump unit. I got quotes from two…read moreother companies in the area and went with Ellis. They were very quick to set up both appointments, with the installation of the new system the day after Bart was over to give me a quote. The guys who installed the system were right on time, very friendly and were done when they said they'd be. They even swept up the dust in my house after putting a seal around the vents. Bart came back the next day to check on the system and to set up surge protectors on the equipment. The price was well under my other quotes and I really appreciated the "paid in full discount" they offered. I'm going to sign up for an annual service from the company as well. It is a hefty expense, but I'm happy with Ellis Air and I'm glad I decided to give my business to them.

I contacted Ellis Heating and Air in Killeen, TX in July 2025 to service my unit. The technician…read moreadded freon yet advised me there was a leak that he could not find, further advising that my unit was "cheap" and needed to be replaced. Feeling a bit insulted, we ignored his opinion and thanked the tech for his assistance. I called Ellis again September of 2025 because my unit again was not cooling. Ellis sent another technician, who advised again our unit was "cheap" and the compressor needed to be replaced, and we did not have a warranty. Ellis quoted $3200.00 to replace the compressor, or, $3600.00 for a new unit. We questioned this because we just purchased this home in 2022, so we researched our unit ourselves. We scanned the QR code on the back of our unit which immediately reflected a full warranty through 2031. I was able to contact the company who installed the unit. They immediately came out and confirmed the compressor had not failed but we had a clogged filter dryer. $150.00 later our "cheap" unit is working perfectly! CONSUMERS BEWARE!!!

Luke was responsive, quick, and was transparent about our Hvac problem. He coordinated with our…read moretenants to ensure the air was working quickly so they were comfortable. We will definitely be using him in the future for all of our HVAC needs!

I was quoted $400 to have AC coils cleaned but my final costs were $600. I believe I was taken…read moreadvantage of and overcharged!!!

This company is very efficient, dependable, does quality work, and is affordable. They do…read moreelectrical work and HAVC

He was great! He came twice. Third time he solved the issue via text. He was able to identify the…read moreissues immediately.

Hangs up right away. Right before I inquired he yelled goodbye and hung up. This is not the shop…read morefor you.

Prompt professional service...Asap was very informative and did a great job I had two other…read morecompany's come out that couldn't get my system in working order but ASAP did. I'm so glad I called them they are a lifesaver. I would definitely recommend them to anyone that wants a job done right!!!