Had a bad water leak in the basement. Called RCC, Mauro came for the examination and gave us an…read moreestimation. He was courteous and was able to explain to us the issue we experienced. After waiting for the stated period, got a call from the office saying that the work could be started. The next day, Crew-Esbum, Simpson arrived early in the morning. It was one of the hottest day in the year, 33+ degrees! The crew worked very fast and were very friendly. By noon, they have finished digging and sealing the crack on the foundation wall. In another 2 hours, they had refilled the hole compacted it and cleaned up the site. All was done efficiently, it was a great job! Hopefully, we will have no more water leak in the basement!

Similar to a reviewer below.... I called twice. First time I spoke to a representative who assured…read moreme a call back within 24 hrs. No call. I then placed another call and left my contact info again. Nothing. I would avoid this company. They cannot be counted on.

Hired them for a basement lowering plus waterproofing job. Thye were very good to work with. The…read morejob took a little longer than expected but the process was pretty smooth considering what a major reno it was. Nice staff and always cleaned up after themselves.

I have been fighting with Nusite since September, 2016 in the hope they would step up and do the…read moreright thing by fixing the weeping tile job they botched in June 2016. I started with a damp basement and they gave me a WET one! Here are the nuts and bolts of how wrong their job went and the financial impact their carelessness has had. From the very first phone call after the flooding through all the months of stalls and flip/flops, Nusite has done nothing to actually fix my home. They offered excuses and contradictory reasons as to why the flooding was now happening ... Sure, they offered band-aid solutions ("We'll put in a sump pump for free.") Irresponsibly, they expected the foreman who lead the work to return to "fix" it (A "You Made This Mess" attitude) only firing him when months went by and nothing was done. Finally, they reluctantly agreed to a refund; however, they reneged on it a week later because they they didn't want to pay me back for the botched exterior work when my insurance company was now going after them for the damage caused in my INTERIOR basement: Damage and flooding that all inspecting parties agreed was caused by Nusite's poor work. At a financial burden, I consulted construction experts. I was told I needed to give Nusite the opportunity to fix their work, that the best I could do was to hire a structural engineer to assess and oversee their work and plan the repair. And so again, at extra expense, I hired the engineering firm recommended to me. After an investigative dig with the engineer and Nusite, the detailed report of November, 2016 was damning: Little to no parging; yellow jacket mesh, supposed to be encased, was left visible and not covered in the necessary water retardant; dimple boards had not adhered properly, etc, etc. The winter of 2016-2017 had Nusite and the engineer trying to hammer out a plan of action. But by May 2017, after months of too patiently hoping that Nusite would come through, I realized that they would only ever work on my property again with an eye to mitigating their financial losses. I had to start my research for a replacement company. I gave every prospect the engineer's report outlining how all previous work and materials needed to be removed and the whole job needed to be started from scratch. On Thursday, June 8th, a second weeping tile/waterproofing company finished the re-work of my house. They did amazing work and helped me document all the errors and deficiencies that Nusite left... Nusite is the worst company I have ever worked with both in quality, responsibility, and attitude. I have no confidence in Nusite and now feel they are only interested in themselves and their bottom line. Don't just walk away from them: Run!

This company exceeded my expectations. They were knowledgeable, polite, and kept me informed…read morethroughout the process. My home is now fully protected from water damage

I first experienced water leaking into my basement in the Spring of 2021. We hired RCC to perform…read morewaterproofing of our home after our plumbing and foundation was inspected with no leaks or cracks found. At the time, Ramy Morcos from RCC (a Consultant at the company as per their website) was assigned to our case. Given the significant amount of water coming into our home, we asked that he refer a contractor to help with drying and demolition to avoid mould formation, to which he said he had contacts for this. Despite numerous phone calls emails, voicemails, etc, he failed to provide a crew for this. Ultimately after months of trying to contact him, I sought out a third party who assessed the damage and deemed that mould had formed throughout the entire basement, and that the entire basement would need to be demolished and treated for mould. We then had our basement repaired. This entire ordeal cost us in excess of $15,000. Fast forward, even after the waterproofing has been done, we have continued to have water coming into the home. Ramy and his team at RCC initially responded, but have ignored our phone calls and have gone so far as to say that the wet materials (laminate, drywall, baseboards) don't need to be removed. Again I had a third party contractor come in who removed the laminate and found rotting laminate and mould (smells extremely foul), which again needs to be treated before this area of our home can be habitable again. Ramy and RCC do not care about their customers. It is within their wheelhouse to deal with interior damage related to water (they recently acquired a company, Rainbow Restoration), and they have decided to not take on any responsibility. They are comfortable with homeowners conferring public health risks by way of mould exposure if it means that they don't need to get involved. I am extremely concerned about how they conduct their business and urge you to stay away from RCC.

We recently updated our waterproofing from the previous home owner and couldn't be happier with the…read moreresults. Domenic and Stefano were great to work with. Stefano came by to evaluate the situation and recommended we only perform work on two sides of our home. Him and his crew came in for a few short days and the work was complete. All cleaned up and you couldn't even tell they were there. It's been a few months since the work has been completed with several rainfalls and ZERO water has been going into our basement. Amazing! Any of our questions were answered swiftly and throughly.

I was helping source waterproofing companies for my son when I came to visit his house in Toronto…read more I reached to a few waterproofing companies, but Stay Dry Waterproofing was the only company we felt met all our needs and compared to other companies, they were quite communicative. The job took a week and everything went as planned. We are satisfied with the quality of work and great to no longer have a leaking basement.

What felt like was going to be a long winter, turned into a happy client. My basement had cracks…read moreand needed repair. The cold air and dampness started to seep through. Gavin and his team came in, reviewed the situation and provided us with options. It's all fixed and better than new. We extremely appreciate their service!

I bought an old house (~100yrs) in Toronto. I knew it was a fixer upper when I bought the place but…read moreI didn't know it had foundation issues until after closing. After the first rainstorm water started leaking through the wall - it ruined my floors and everything in my basement! Rule #1 always get an inspection when you buy a house! I googled foundation repair, and a number of companies popped up and I started calling around. A few of them refused to even come out and quote me and others were just plain rude when they arrived! I called the big companies before I called MacRae and what a relief! Polite, friendly and they scheduled me in the next date for a quote. Gavin came out and quoted me for the repair. I took a few days to consider my options but, because of their professionalism it gave me the confidence that they were the right people for the job. Not only did they deliver on time the work was clean and so neat and they even delivered below budget! It's rained hard since and the repair is still solid. Thanks GJ MacRae!

Colm and his team are a dedicated bunch who know their stuff and go out of their way to do what's…read morebest for their clients. I got to know Colm from a referral through a local Facebook group and he's always provided his expert insight into waterproofing needs. We recently purchased a new home where the basement was dug low and the dimple board around the house looked off. I asked Colm to come check out our place and he didn't upsell us and provided honest feedback on our home and did some strapping around the house to help maintain the current waterproofing. He was also helpful in referring us to other service contractors for other needs that Act Fast doesn't provide. These days, it's nice to know and have a professional team who is there to provide valuable information and services without feeling the need to spend or improve when it's not needed. We really appreciate Act Fast and their services and hope they are around to help us maintain our homes for a while.

I met Colm (Act Fast Waterproofing) and Michael while walking my dogs and we got to chatting. I…read moreasked them to install a sump pump for me in July/25 and couldn't be happier. They were friendly, professional and showed up when I was expecting them. Great job! I recommend them wholeheartedly. And Colm applied for the rebate for me. Bonus! LindaQ