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    Stay Dry Waterproofing

    4.3 (3 reviews)

    Services - Stay Dry Waterproofing

    Excavation

    Foundation repair

    Moisture control installation

    4 More Services

    Moisture control repair

    Trench digging

    Waterproofing installation

    Waterproofing repair

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    Nusite Contractors

    Nusite Contractors

    (4 reviews)

    Hired them for a basement lowering plus waterproofing job. Thye were very good to work with. The…read morejob took a little longer than expected but the process was pretty smooth considering what a major reno it was. Nice staff and always cleaned up after themselves.

    I have been fighting with Nusite since September, 2016 in the hope they would step up and do the…read moreright thing by fixing the weeping tile job they botched in June 2016. I started with a damp basement and they gave me a WET one! Here are the nuts and bolts of how wrong their job went and the financial impact their carelessness has had. From the very first phone call after the flooding through all the months of stalls and flip/flops, Nusite has done nothing to actually fix my home. They offered excuses and contradictory reasons as to why the flooding was now happening ... Sure, they offered band-aid solutions ("We'll put in a sump pump for free.") Irresponsibly, they expected the foreman who lead the work to return to "fix" it (A "You Made This Mess" attitude) only firing him when months went by and nothing was done. Finally, they reluctantly agreed to a refund; however, they reneged on it a week later because they they didn't want to pay me back for the botched exterior work when my insurance company was now going after them for the damage caused in my INTERIOR basement: Damage and flooding that all inspecting parties agreed was caused by Nusite's poor work. At a financial burden, I consulted construction experts. I was told I needed to give Nusite the opportunity to fix their work, that the best I could do was to hire a structural engineer to assess and oversee their work and plan the repair. And so again, at extra expense, I hired the engineering firm recommended to me. After an investigative dig with the engineer and Nusite, the detailed report of November, 2016 was damning: Little to no parging; yellow jacket mesh, supposed to be encased, was left visible and not covered in the necessary water retardant; dimple boards had not adhered properly, etc, etc. The winter of 2016-2017 had Nusite and the engineer trying to hammer out a plan of action. But by May 2017, after months of too patiently hoping that Nusite would come through, I realized that they would only ever work on my property again with an eye to mitigating their financial losses. I had to start my research for a replacement company. I gave every prospect the engineer's report outlining how all previous work and materials needed to be removed and the whole job needed to be started from scratch. On Thursday, June 8th, a second weeping tile/waterproofing company finished the re-work of my house. They did amazing work and helped me document all the errors and deficiencies that Nusite left... Nusite is the worst company I have ever worked with both in quality, responsibility, and attitude. I have no confidence in Nusite and now feel they are only interested in themselves and their bottom line. Don't just walk away from them: Run!

    A Alert Drain - drain service richmond hill

    A Alert Drain

    (3 reviews)

    Edgeley

    One of their drivers hit my PARKED car, said they would pay for damages got quotes from 3 different…read moreplaces. Once they saw the quotes they refused to pay for car rental while car would need to be at shop and they outright said damage caused by driver wasn't actually caused by their driver. Asked for owners phone number many times they refused to give it. Horrible liars!!!

    Just to start off on a positive note, Fred was pleasant. He wore a mask (because of COVID) while…read moreworking and he made sure not to make a mess of our place. We hired Fred to snake the main household drain and he did that. However, Fred neglected to ask whether we had a backwater valve. When my husband thought this might be an issue, Fred's response was, "I hope I didn't put a hole in it." You would think that someone who clears drains for a living would ask about backwater valves before starting work rather than relying on homeowners, who aren't drain experts, and are somewhat stressed about having water backing up from their basement floor drain, contemplate whether this might be an issue. We made the mistake of asking Fred to snake the upstairs bathroom sink that was draining slowly. In the process of snaking the bathroom drain, Fred punctured a hole in the pipe causing water to flood through the bathroom floor, through to the kitchen ceiling below and ruining a pot light in the kitchen. Fred did not want to be responsible for the damage he caused. Although he did not charge us for snaking the bathroom sink, he did charge us to replace the pipe he punctured and he refused to reimburse us for the $150 it cost us to have an electrician replace the damaged pot light.

    Stay Dry Waterproofing - waterproofing - Updated May 2026

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