I have taken 3 or 4 vehicles to Tooles, and have been very satisfied everytime! The most recent…read morewas my daughters car that the AC compressor needed to be replaced. I was trying to save money and bought one online (guaranteed to fit). Tooles agreed to put it on for us. Of course it didn't fit, so they got a compressor that DID fit, and got it on and ready to go in TWO DAYS. It ended up costing about the same as it would've if I had just taken it there to begin with. I have returned the online purchased compressor and am waiting for a refund. Always cheerful, always thorough, honest. Thank you to the crew at Tooles in Jackson!!!

I would give them a minus 5 if I could. I had one of the most bizarre experiences of my life…read moreconcerning rage. I scheduled an appointment a week ahead for a smog check at 11:00 a. m. I went in at about 10:55 the day of the appointment. I walked up to the counter and was greeted with "Hey, what can I do for you." It just seemed like not the friendliest greeting I would have expected, but I didn't think too much about it. So I told him I had an appointment for 11:00. He checked the computer and told me that no your appointment was for 10:00. I told him "No it was for 11." He said "I'm looking right here on the computer, you made your appointment for 10:00!" I could tell he was already getting aggravated. I very emphatically stated "No I didn't it was for 11!" At that point he completely lost it. He got extremely angry and told me I had made the appointment for 10:00 and he knows because he is looking at it on his computer. I told that was a mistake. He yelled at me "You made it for 11:00 it's right here on the computer" at the same time turns the computer toward me and slams his finger on the screen. He then told me that I could just leave and that quote, "I don't give a shit." I tried to get him to calm down but to no avail. I left the office but then turned around and told him I was going to make a complaint. He yelled out the door "What did you say?" "I said I'm going to make a complaint." He jumped up out of his chair raced outside put his finger in my face and yelled at me, "MAKE A COMPLAINT, I DON'T GIVE SHIT, I DON"T GIVE A SHIT!" At this point he was in a full blown rage. I again tried to calm him down by asking him why he was acting like that and telling him that it doesn't have to be this way. I said it at least 4 times. He responded by telling me I was the problem and came in with a shitty attitude when in reality I was looking forward to getting the smog check done. Again he told me while raging that I could just leave and he doesn't give a shit, the entire time with his finger in my face. Finally he returned to the office. I had noticed 2 people in the shop watching the entire episode. I turned to them and asked them what was wrong with this guy. They just shrugged their shoulders. I headed for my car but then realized I had better get his name I asked the 2 gentlemen in the shop what his name was and they would not even look up at me as if they were afraid of getting involved due to retribution. So I went to the doorway of the office and asked the person I had the encounter with and he said his name was Michael. On the way home I started to wonder if I had made a mistake about the appointment time. I actually started feeling a bit guilty. What if it was my mistake but then realizing there still would be no excuse for his behavior. Anyway when I got home it occurred to me to check my phone for text message and my email for a reminder about the appointment. Yes both confirmed the appointment was for 11:00. Michael clearly has anger issues and would be wise to seek therapy. Take my advice, stay away from Toole's garage in Jackson!

It's been a long time since I've been satisfied with the friendliness of the staff, but most…read more importantly, the quality and "honestly" of the mechanic(s). No wonder why they're so busy! I would recommend Tommy's Garage to my closest peeps.

Yes, five stars! If…read moreyou're looking for an honest, reliable, and reasonably priced mechanic in Ione, Tommy's Garage is the place to go. It's rare these days to find a shop you can truly trust, and this one is a real gem. Tommy is straightforward, fair, and doesn't try to upsell you on things you don't need. The work is solid, and the pricing is reasonable--especially compared to many other places. You might have to wait a bit for an appointment because they stay busy (which says a lot), but it's absolutely worth it. And I'm confident they'd do their best to help in an emergency situation. Highly recommend!

After a 9 hour marathon road trip, I had a massive water leak and my heater stopped working. Not…read moregood in this part of the world in winter. Anyways, I wandered up to the shop (just 200 feet from my hotel) and showed the gentleman my problem - he pulled out a pump, did a quick diagnostic, and we saw water squirting anywhere. I was expecting to be stuck, but he said "let me call my driver and I'll have a replacement up here in two hours from Sacramento". He was as good as his word - back on the road by 1:30, with no price gouging, excellent service, and good company. I'd recommend anyone in Sutter Creek to go to Brown's.

We took our car there for the first time, it was great to meet a REAL mechanic! Mr. Brown knows his…read morestuff, he explains it all very well! He fixed my 2008 avenger, I have heat now! Yay! My husband is a retired mechanic and just tired of working on cars, we both liked the honest and knowledge Mr. Brown has!! He will be taking care of our car and trucks in the future! His prices were fair too! Thank you Browns automotive!!

This shop took care of me in an emergency and with just regular needs. The customer service is…read moreincredible. The service is fast, expertly done, and quality products. I am so excited to have this relationship with Caliber tires and wheels, replacing my relationship with Americas tire. Highly recommend this shop. In house professionalism is stellar.

He had the tires ordered fast. All the employees were nice tires look great on my truck and it was…read moregood pricing.

This place has a Fantastic atmosphere, the people are amazing. Robert offers very friendly advice…read moreand support. He exerts truelly very helpful support and knowledge of automobile and car-stereos. With professional courteous service and patience. My wife went there and wait to wait for the part to come in but she said they kept a smile on her face and exhibited excellent customer service to make her as comfortable as possible. Thank You Robert and your phenomenal staff. See you in the future And God Bless you Richly

Great service, very professional, their second opinion saved me hundreds of dollars over the…read moredealer!

Great work and excellent service. We took our vehicle to Howard's after a collision and they walked…read moreus through the process and kept us updated on the vehicles progress.

I highly recommend this shop. They are efficient Do…read moreexcellent work. Quick getting your car done. Destry Carroll Owner Thank you!

James is amazing! My car broke down on a Friday and I was calling around to every mechanic shop in…read morethe area. I am from the Bay Area and we were about 2.5 miles from home when my car started making weird noises and then just died. I was able to start the car up again and get it to our house in Pioneer and get a call out to AAA for a tow. After waiting for our tow truck, I was able to get ahold of Steins Auto Care and I spoke with James who told me to bring my Tucson in so they could see what the issue was. I had the vehicle towed and due to this being a Friday, after 3pm, James advised they could look at my vehicle on Monday. I was fine with that, however, I had no car to get me home. James suggested the Enterprise Rental Agency in Sutter Creek and I was able to acquire a vehicle for a few days. Stein personally drove my Hubby and I to Enterprise and I was able to lock down a car so I could get home for my work shift. James contacted me as soon as they were able to do a diagnostic on my car and had to break the bad news to me. He let me know that the engine had failed and that I would need to have an entire engine replacement. James suggested I have the vehicle towed to Hyundai to see if this would be replaced under the Hyundai Warranty. Thanks to James and Stein, this was a smooth process and I was able to get the vehicle towed to Stockton Hyundai for a full engine replacement. Luck was certainly on my side when I dialed Stein's number for help and I appreciate all of the hard work and assistance provided by this fantastic Auto Shop. Great Job and flawless customer service and care!

Breaking down on the highway while heading home from the mountains to San Francisco is about as…read morestressful as it gets--especially with a nervous pitbull and no real idea where you are. After calling five different shops that either didn't answer or couldn't help, Stein's Auto Shop picked up. Even though they were short-staffed, already busy, and facing a holiday the next day, they said they could take a look. They also strongly suggested a nearby towing service rather than limping the truck in. That advice turned out to be spot-on--the transfer case was completely bound up. Priority Towing showed up, loaded all four of us (truck, humans, and dog), took the 4Runner to Stein's, waited while we dropped it off, and then drove us to a nearby dog-friendly hotel. That alone would've been above and beyond. The next day, the truck was fixed, test-driven, and running like normal. To top it off, the owner personally picked me up from the hotel. The whole team was kind, calm, and genuinely engaged--walking through what most likely caused the issue and answering questions without any rush or condescension. All for a very reasonable price. Owning a small business means this truck matters. A 2001 Limited 4WD 4Runner with plans to see another 200,000 miles deserves good hands, and Stein's proved they're exactly that. Huge, heartfelt thanks to everyone at Stein's Auto Care and to Priority Towing. An experience so good it almost makes the breakdown worth it. --Matt

This rating is far too late. Best garage in the county. Darron and Crew have worked on all of our…read morevehicles and has kept them in great condition. Honest and does good work. Plus a great derby driver :)

Darrin Gibson is the owner and he really is a great guy! I was recommended here by Al at Jackson…read moreTire and am so thankful I was! At first it didn't seem like there was time to work on my car, I needed my wheel bearings replaced and we were going to have to schedule something for next week. But when Darrin saw just how bad of shape my car was in he moved some things around and got it done! I cannot say how grateful I am for Gibson's Garage.