They Installed our tops and did it in a quick and timely manner! Absolutely love how our Remodel…read morejob turned out. Great customer service all around!

From the owner: Surface Solutions, Inc. is a locally owned, wholesale, fabricator and installer of granite, quartz,…read moreand solid surface countertops. We are located in Waterloo, Iowa. Offering free quotes, state of the art, laser templating, and experienced fabricators & installers with the most up-to-date tooling (i.e. CNC's and pneumatic seaming equipment). Be sure you ask that Surface Solutions is in charge of your next countertop project!

After several non-stellar experiences I'm updating my review from a five star to a three star…read more What topped it off was tonight's experience. A week ago my husband ordered an outdoor build it yourself fire pit on menards.com. Online it promised that we would have to load the blocks ourselves from the garden center but the fire ring and the adhesive tubes would be set aside for us at the back special order pick up in the lumber yard. Because we ordered online we had to go in and check in at the desk and get a print out of what we were picking up. At the desk two employees again said the fire ring and adhesive would be back in the lumber yard. After a long wait at the return desk for an even exchange and watching the crew leader show attitude to employees we drove around to get our fire pit materials. An employee helped load our blocks but said we would have to go back inside and get the ring and adhesive off the shelf. We asked about how we were told they would be set aside and he said they just grab them from the shelf. The guy said he'd grab the ring for us but my husband would have to go get the adhesive from the paint center. On the total opposite side of the store from the garden center. I waited in the truck with my son while they went to retrieve the items. My husband came back but the employee never did with the fire ring. So we had to again go find someone to figure out what was going on. They told us we'd have to go inside and retrieve it ourselves. At this point my husband was ticked. What's the benefit of ordering online for ease of pick up? Tonight's Menards visit was a complete waste of an hour and a half.

Over the last few months I've had a couple less than satisfying experiences with Menards as a whole…read more- including but not limited to, my Menards account being compromised and my card information stolen and used to purchase almost $1000 in items in store. Then most recently, I purchasing an item online with one description, and when receiving it, it being different than advertised. Every time I've attempted to reach out to any employee within the Cedar Falls store specifically regarding any issue or concern I've had, I've received the most atrocious customer service. While I understand that certain situations can't necessarily be handled at a store level - there are certain things that can be done when you're working with someone face to face - minimally some empathy, or an apology for the inconvenience. My experiences have always handled by the employees I've worked with by defensiveness, surface level service, and empty words. I've never received any actual SERVICE when it comes to dealing with issues in store. I personally worked in customer service for 15+ years. Almost a decade of that as a customer experience manager at a retail store - so trust me when I say that I understand certain things are out of a workers control, even a managers control. But, there are many things that can be controlled. One of those things is how you handle yourself at your job, and during specific situations. After coming in to the store today to attempt to deal with a situation of a defective item - I left the counter frustrated (with no resolution). As I am still in the store, I see the manager I was just dealing with walk directly from our encounter over to a coworker and give them the 'eyes' and have some words that I can only image was about the 'difficult' customer that she was just dealing with. I'm going to assume she didn't realize that I observed this (because that's better than the alternative that she just didn't care). It really does blow my mind how someone can provide the bare minimum amount of customer service and then when a customer walks away frustrated at that bare minimum service they've received, an employee has the audacity to roll their eyes as if they had done all they could do, with the implication that the customer is being irrational. I'm a younger person that works really hard for what I have - so when the issues I've had with Menards cost me around $1000 THIS YEAR alone, and no resolution has been provided, I guess I have to resort to Yelp reviews in the hopes that my concerns will be heard and addressed.

Dave and his team made replacing our kitchen countertops so easy from start to finish! Very…read morefriendly, professional, knowledgeable and efficient!