Quick responses and pro. Showed up on time to repair my carpet. Stretched hallway for no wrinkles…read moreor waves. When time to replace, I know who I will call

I brought a relative with me to check out flooring samples because we were wanting to change out…read moreour carpet. We worked with Ben and it left a bad taste in my mouth when we left. He was a total smartass with me and made me feel like an idiot when I started asking questions about the waterproof aspect of the flooring we were looking at. I asked if this flooring was water-resistant and he told me no, so I said "So any amount water will damage it?" And he told me water will damage any floor when it reaches the floorboards. I told him I understand that but if I spill water on the floor will it seep through and he said "Well you just have to use common sense". When I asked about if the warranty was 20 years or lifetime he said it would be 20 years for me (I'm under 30) but it would outlast my relative so for her it would be considered lifetime (my relative was in her 50's). At some point in the conversation he started talking about another carpet store in Cedar Rapids that was owned by the "ay rabs" (Arabs), he kept talking about how he has no beef with them and saying they were constantly "smoked" because of how much weed they went through. I don't think he was trying to speak badly about anyone but for being a salesman he was an asshole and borderline racist. Not to mention the quote he gave us was almost $900 more than the next carpet store we went to (and they offered better flooring). The receptionist was the only pleasant person we spoke to who made really friendly small talk as we waited for Ben to make copies. All in all I would not recommend this store