I bought my girlfriend's wedding ring at Golden Touch. Mario, the owner, worked with me to create…read moreand bring to life an absolutely stunning, custom engagement ring using an heirloom that I had. My (then) girlfriend was blown away. Mario is one of nicest people you will ever meet. He is honest, hard working, and someone who truly cares for his customers. In fact, we just received a Christmas card from him, thanking me for his business! We will be going to Golden Touch Jewelers for our wedding bands and all future jewelry needs.

my family lu has been going here for a long time for custom jewelry and repairs! Mario's prices…read morecompared to area and low because of his low overhead; small store and single jeweler and repair person recently my wife just had her wedding ring resized considerably smaller and didn't want a bridge put on it and he managed to do it expertly with no bridge and no diamonds popping off and he shined it as if new! my daughter had her wedding ring changed to platinum and her husband has had custom jewelry gifts there! fast reasonable and very friendly

Super fast to get my battery changed and good service. Easy to park and reasonable prices.read more

We have been going to Frederic's for over 20 years! Batter…read morewatch changes. Jewelers repair. Father clock in home cleaning. Always friendly, and competent service! Highly recommend!

Everything went well, and it will for anyone stepping through the door too!!!!!!…read moreGo prepared with all of your ideas, thoughts, questions you may have, photos, your own designs..etc Speak up and you will be heard! Uri is perfection at his craft and the most kind, helpful jeweler you'll ever meet! Marina will guide you through all on display, and Alex is helpful as well! All work is done on the premises which is always a plus! RUN, don't walk so you don't miss out on this fabulous "gem" of a find.

5 stars for replacing my watch battery and being honest about it. I called to ask what they charge…read morefor the brand watch and then came into the store. Upon inspecting the watch they lowered the price. They didn't damage the watch at all, which is always a concern of mine. The price was reasonable. This is an old-school jewelry store, which I like. There were 2 gentleman and a lady. They were all friendly and have a great sense of humor. They also repair jewelry and can reimagine heirloom pieces. I haven't used them for that but thought it worth mentioning.

Excellent service. Came here for my moms birthday for a necklace left with 2 and one for myself…read more Staff is knowledgeable and courteous with their customers Definitely coming back

Some of the elderly sales people are extremely rude. We visited the store for some necklaces and we…read morehad to leave for an urgent work in the middle. Even though we had informed the staff before leaving, when we returned 4 different staffs told us that you had left in the middle and you had wasted our time. They kept on repeating the same things and were not ready to show the items. I have been to this store many times and always received great customer experiences from the staffs and manager. I bought many items but after last experience, we are not going back. They need to fix their sales team, specifically the elderly lady who always makes you feel that she is doing a favor by showing you the items.

High quality and honest prices. The owner seems passionate about his craft. Don't overlook this…read moreplace.

Fast & friendly service. Went to replace my watch battery today and the men were very pleasant…read more Place has a great variety of watches for purchase and other nice looking, good quality jewelry. Thinking of going back to get a gold necklace I saw simply because of the customer service.

I wanted to update the review. They were able to send the missing chain in time and we received it…read morebefore Christmas! Thank you for trying. My son loves the charm and necklace. I placed an order for a pendant charm and a chain. It shipped really fast, but the item I received did not include a chain. I called and spoke to someone, and was told that they will ship the chain as soon as possible but they need to see a photo of proof. (to see that chain was missing) I sent the photo next day, but no answer from the customer service. I called several times, and could not reach anyone all day. I called again on the following day, and finally able to speak to a person. But the necklace chain won't arrive for the holiday now. They guaranteed the holiday delivery. The customer service is quite disappointing.

Another SCAM by Alivia + Danny aka PicturesOnGold for $360.84 which was my daughter's 18th birthday…read moregift. Please avoid this scam company who has multiple names, plus the tears and sorrow they will cause you. I called this company the day before my purchase, to ensure it wasn't a scam, and someone from a foreign sounding calling call center answered and was very friendly and seemingly helpful. I placed my order the next day after calling again, to go over my next day shipping options/extra cost, and stupidly placed the order once I was told it would arrive the next day. My FedEx guaranteed, priority Saturday before 1:30 delivery didn't show up on 03/07/26. As it is a weekend, I call the company on Monday and let them know it didn't arrive, and FedEx told me to request a delayed shipment refund on the expedited shipping portion through them. At this point, I stupidly think my order is still arriving. As tracking stoped updating and the order is still missing, I call them back Tuesday and let them know. Again on Wednesday, the birthday day, I force them to submit a loss claim to FedEx, even though they give me excuses. Thursday 03/12/26 FedEx agrees yes, it's lost "officially" but the shipper must submit a claim. Originally FedEx doesn't see a claim, but the second call to FedEx of the day, they do. FedEx tells me the company will get a full refund, but that I'm at the mercy of the company communicating with me as they can't update me on the claim status, that I will never get a refund from them, only the shipper. As it stands the company has my money and so they do not care about urgency, based on the daily calls to beg for help, to resolve this since my daughter never got her big 18th birthday gift. From reading the hundreds of complains here, and additional complains on BBB for Alivia + Danny, we have all suffered very similar issues. So while one or even a dozen complaint out of hundreds might be a "one off", hundreds of complains simply aren't. Plus those numbers are only the people who take time to write to warn others! FedEx told me today, after talking to five people in two departments, that once properly filed, the refund will take 7-10 business days, unless the company omits information necessary to process the claim, and this will cause additional delays. Customers can't place their own claims, so any additional delays is also because of the company, not FedEx! Keep in mind, this company has already been paid in full for the item(s) that never arrive, so what the company is actually doing as a "policy" is waiting on a DOUBLE payment to be issued to them before they issue any refund to their customer. They need to refund their customers first, and then deal with their own Business FedEx account refund. All the stress, waiting and back and forth is intentionally placed on the customers shoulders. Any company reply from the owner that says it is FedEx fault for a refund delay or refund time fully knows he/she/they are waiting for DOUBLE payment first and that they control the refund request. They also know FedEx business accounts have a special number they can call and that they alone can request escalations. Also, since this happens frequently based on reviews, it is just shameful. A shameful way to treat people and do business over and over and over. To the owner: sweet words and regrets on the missing items mean absolutely nothing to any of us, we require ACTION. No more hollow response apologies. You have the ability to refund, and you need to do it, please. I am not saying you personally are a bad person, and that you intentionally choose to hurt, but you have. So please use your power to fix it. Honestly, if you had refunded your customers immediately, knowing FedEx was on the line to refund you, you wouldn't have hundreds of bad reviews. People would be so thankful you helped them, and likely place repeat orders, like I was before this disaster.

VENUS JEWELERS is so special because tbe people who work there created an environment where…read moreEVERYTHING in that store SHINES

Personable and still very professional. Service representative was knowledgeable and supportive.read more

Thank you for the excellent and expedited service on my Breitling watch and the friendly customer…read moreservice!

Called to ask about repairs to a necklace and a pendant. They were rude and unhelpful on the phone…read more I usually go out of my way to support local businesses, but I'm not interested in spending any money at a place like this. Zero Stars. Fortunately I found a place on Atlantic Ave close to smith st, where they were very nice and happy to give me an estimate of the cost of repairing my jewelry.

They guys here were pretty awesome. They are very knowledgeable and even though they weren't able…read moreto help us...they educated us! Very friendly and we appreciated their time! Highly recommended!

Fantastic service and actually trustworthy versus other similar shops. The pricing was fair and…read moreexchange was transparent and honest. I would definitely recommend and go again!

Customer service was very nice. Even walked me through the process of fixing my item.read more

One of my musical snow globes was damaged in the flood, and Danny agreed to look at it. I had a…read moreprevious good experience here when a desk clock was repaired. Before I got to my car, Danny called me back in and had already fixed it. Apparently it was a simple fix and he refused any payment. I never take for granted quality service and ethical standards. The showroom is beautiful and I highly recommend them for jewelry, watch and clock repair, and apparently music boxes too!