Cancel

    Open app

    Search

    Koons

    1.0 (5 reviews)
    Closed • 9:00 am - 8:00 pm

    Koons Photos

    You might also consider

    Recommended Reviews - Koons

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    11 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Koons

    You might also consider

    Verify this business for free

    People searched for Car Dealers 4,157 times last month within 15 miles of this business.

    Verify this business

    Koons Falls Church Ford

    Koons Falls Church Ford

    (525 reviews)

    I had a great experience. I had several fleet cars that needed an electrical fix. The cars were…read morestill under warranty or it was a recall. Either way, scheduling was quick and easy. Each car was completed within a day or two. The staff was great. Thank you.

    Sometimes mistakes happen, and customers need to understand everyone is human…read more But when a multitude of mistakes happen, it becomes a sign of something bigger being wrong. That's the issue w/ Koons Ford Falls Church. Our '25 Bronco w/ 2k miles was due for 2 recalls and an oil change (due to time). I would normally have gone to Ted Britt Fairfax, but Koons offers a free pickup/dropoff service that was too convenient to pass up. I sign up for a service appointment and request valet pickup/dropoff. It's important to note, I live on Frederick St SW in Vienna. They pick up the car roughly a half hour late. No biggie. I get a text from the service advisor confirming the work to be done -- oil change, tire rotation, recalls. This is at roughly 11am. 4pm, I get a call from a different service advisor asking why I missed my appointment. Turns out, they didn't realize they had my car for 5 hours. I confirm with him that all they are doing is an oil change, tire rotation, and the 2 open recalls. He said yes, they are in the process of replacing my backup camera. Woah woah woah. Although there is an open Ford recall on backup cameras, my year/VIN is not affected. My car's backup camera is fine. He goes quiet, and says he'll "be right back." He comes back and apologizes, and says yes, they will do the oil change, tire rotation, and the *correct* recalls. That night, I get notified from Koons that they "completed the state inspection I requested" and recommend a $180 wheel alignment. First off, the car has 1800 miles and is a year old. It absolutely does not need an alignment. Second off, our inspection was valid until August and it's June. I didn't ask for or approve a state inspection. Third, I had just removed the sticker since we're moving to Florida and they don't need inspection stickers, and now I'll need to take it off again. My service advisor calls me the next morning, saying he assumed I wanted an inspection 'since I was due.' There's no feasible way the car was due, since it was manufactured in August of '25 and it's June 2026. I talk with a different service advisor the following morning, who is apologetic and says they won't charge me for the inspection, says everything was completed, and says the car will be on its way back to me. I get a call that my car was dropped off. I walk outside my house, and see no car. I'm talking with the valet on the phone, and he says "yeah, I dropped it off at S Frederick St in Arlington." It took all my willpower to not yell "that is not the same thing as Frederick St SW in Vienna!" He said oh, your service advisor gave me the wrong address. Okay, so, first they didn't realize they had my car; second, they were about to do the wrong recall work on it. Third, they did work that WAS NOT AUTHORIZED. Fourth, they recommended work that was not needed and was a complete scam. Fifth, they DROPPED THE CAR OFF IN THE WRONG CITY.

    Koons - car_dealers - Updated October 2026

    Loading...
    Loading...
    Loading...