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Koons Baltimore Ford

2.4 (199 reviews)
Closed 8:00 am - 9:00 pm
Updated 1 month ago

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6 years ago

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9 years ago

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4 years ago

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5 years ago

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4 years ago

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4 years ago

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7 years ago

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7 years ago

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6 years ago

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9 years ago

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7 years ago

Great customer service and knowledgeable salesmen. Multiple financing options and made the whole sales process easy and enjoyable.

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12 years ago

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10 years ago

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14 years ago

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14 years ago

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5 years ago

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7 years ago

Wife bought a 18 Escape from here one year ago. Ask for salesman Norman. Service department is awesome. Very friendly

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10 years ago

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5 years ago

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6 years ago

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8 years ago

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6 years ago

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7 years ago

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13 years ago

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8 years ago

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4 years ago

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6 years ago

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Review Highlights - Koons Baltimore Ford

I immediately came down to the dealer and placed an order for a 2017 RS with Rudolph "Pete" Dixon and Mark Rodgers.

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Heritage Toyota Catonsville

Heritage Toyota Catonsville

(307 reviews)

I had an outstanding experience purchasing a 2026 plug-in Prius this week. The salesperson (Samir)…read moreand the sales manager did an amazing job going above and beyond to deal with: 1) towing in our undrivable trade-in 2) arranging a loaner vehicle which spared me a rental nightmare at BWI 3) installing heated seats in a car that did not come from factory with it 4) ensuring that the whole experience was positive and transparent I bought my first Toyota there 13 years ago, and I highly recommend them.

I've been to the service department here twice and it is definitely not on par with the service I…read morehave experienced at other Toyota dealerships. First, it's just chaotic. Both times I have pulled my car into the service area and haven't been immediately connected with a service advisor. It's a long wait just to check into your appointment. They do have a spacious seating/work area which is nice because you're going to need it--when I was actually seen for my routine service check during my first visit I was there for at least half a day. In addition they have a system where they text you when your car is ready and tell you to see your service advisor for pick up, but when I got the text my service advisor had gone to lunch and it took me awhile to find anyone willing to just check me out. Second, I have some concerns about the quality of their work. When I came in for my routine service they said they changed the cabin filter and provided an air vent cleaning. Fast forward a month and the car smells terrible when I turn on the ventilation system--like mildew and urine. I made an appointment to get it checked out and when I arrived they basically told me I would have to leave my car for two days (a full weekend) to get any sort of diagnostic. For a mildew smell this sounded a little excessive, especially given that I made an appointment and this is a follow up on a service they just did. So, not only am I questioning the quality of the work they did a month ago, but now I've wasted time driving to the dealership to be told I can't even get any diagnostic service at my appointment time. I didn't necessarily expect a full fix immediately, but at the very least it would have been great to get some sense of what's going on, especially given that I was just there a month ago. I've gone to some really good service shops that would have taken a look right away because they would have felt badly that I had to bring my car in so soon after just being there, but definitely not this place. The great thing about this area is choice--tons of mechanics to choose from. So, I can't really think of a reason to come back here.

Antwerpen Nissan Security - Looking for an SUV that can handle the Baltimore weather? We can find the right vehicle to handle all your needs!

Antwerpen Nissan Security

(10 reviews)

We purchased a used vehicle from Nissan Antwerpen at Security and it was a horrible experience…read more They sold us a lemon and refused to fix everything that should have been repaired prior to purchase. Apparently, all they wanted was a sale. We took the car back several times for them to fix items they never repaired, and they kept the car for several days. And do not trust their "state inspection." The sales are shady, and the repair services are just as shady. Most are rude and cannot be trusted. We used to use them for repairs but I believe we will not bother after this last horrid experience. I hope that you will look elsewhere for car purchases and service. The last call had with repair they got upset after being questioned and ended the call. Very disappointed.

1 Star - Terrible Recall Experience & Unprofessional Staff…read more I received a recall notice by mail to replace the fuel pump. I called this Nissan dealership and booked an appointment. At no point during the phone call did anyone mention that the gas level needed to be at half a tank or less. No warning, no instructions, nothing. What already felt strange was that I received a call the day before my appointment asking if I was "sure" I needed to bring the car in, which already gave the impression that they didn't want to deal with a recall. The woman on the phone sounded unprofessional and clearly annoyed, as if recalls are an inconvenience to them. When I arrived, the technician, Mr. Lloyd, completely changed his attitude the moment he found out I was there for a recall. He took my keys and clearly wasn't happy about doing his job. Three minutes later, he came back and told me my gas tank was full and that they would need to "empty it" -- for a $399 fee. I was shocked. I asked why this was never mentioned before my appointment, especially since this cost me time and money to come in. His response was basically, "You should have known. It's in the mail." It was NOT in the mail. This is extremely poor customer service. If there are requirements for a recall appointment, they should be clearly communicated ahead of time, not sprung on customers after they arrive. This felt like either incompetence or an attempt to charge unnecessary fees. Worst service I've ever experienced at a dealership. I will never return and absolutely do NOT recommend this Nissan dealership to anyone.

Autoleader

Autoleader

(28 reviews)

Glen

I purchased a car in Devember of 2023. David was the sales person at AutoLeader and he did the tag…read moreand registration work. Recently ((January 2025) I was pulled over by a police officer and given a warning because the stickers for the month and year were reversed on the license plate; I told the officer that I had no idea this happened because it was taken care of by the dealer at pruchase. When I called David at Auto Leader he was borderline disinterested in the conversation at first not even acknowledging they made an error. (as if I wouuld call about this falsly out of the blue and as if I did not buy a car from him that was not cheap!) This made me annoyed. He then told me I needed to come in and they would try to fix it. I asked if he could come to my work place, 2 blocks from their shop, and he could fix it there. He refused and said he was trying to seve me time and aggravation over having to go to MVA for new stickers. His solution was in no way saving me time and aggravation already caused by the error, and in the future to get it fixed. His attitude was terrible- he accused me of "pointing fingrer". I would be VERY CAREFUL about doing business with this complany, especially if you want a company with customer services that stands behind their work.

David and team provided a top notched buying experience. If you're in the market for a beautiful,…read moreclean, reliable car, they offer a bit of everything. This should be your next stop. They will get a deal done. I remember my family purchased a BMW 5-series from this dealer back in the mid 90's, and guess what?! They are still at it, putting people in cars across the country. The right car at the right price. I am very happy!

Koons Baltimore Ford - car_dealers - Updated May 2026

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