I stayed with this group for a decade, because I like my doctor, but some members of the office…read morestaff simply do not have the patients' best interests as their primary concern. During my time with this office, I've had my blood work done many times, and every time, they say they'll call me with the results. Honestly, 75% of the time they do not call. A week or more will go by, and I'll have to call to get the results, and a week thereafter, I may get a form in the mail (one that looks like it was photocopied a million times, so the text is blurred & faded), on which are my blood-work numbers, scribbled inside the text boxes. Sometimes, I'll get the form & no call, sometimes a call & no form, but most of the time, it's neither. When I need a prescription called in to my pharmacy, they tell me they'll do it within 24 to 48 hours. After going to the pharmacy a couple times and having them tell me no one called them for my prescription, I now call the office first, to remind them to do what they said they'd do. On multiple occasions, I've needed a prescription mailed to me (which my doctor kindly recommended, to save me from having to drive there), and the staff always say they'll mail it within 24-48 hours. Roughly 75% of the time, I've gotten it in the mail within 4-5 business days, but of the other 25% of the time, they either forget to put it in the outgoing mail, or they forget they're supposed to mail it & it sits there for a week, and they forget to call me to tell me it's ready to be picked up. Last year, I needed a referral, so my doctor said he'd have his staff set up an appointment, and they'll get in touch with me. A week went by, and I heard nothing. I called, they had no idea what I was talking about & said they'd ask my doctor. Another week went by... I called, they said they'll get back to me ASAP. Nearly another week went by, and I got an envelope from them in the mail. It had a referral form in it, with an appointment scheduled for a month later. Because they forgot to do it, it cost me nearly 3 weeks, and then instead of calling me with the details, they mailed it to me, delaying the information by another 3-4 days. During the ten years or so that I've been a patient, there was just one time that I actually forgot about something; I had an appointment last year, and it completely slipped my mind. I only remembered it when I got a letter in the mail, only a few days after my scheduled appointment; it was a bill for $25, because I forgot to call them... I'm penalized for my one-time forgetfulness, and I'm also penalized for their habitual forgetfulness. The obvious thing to do is to talk to my doctor about the problems with the office staff. I have. He told me to speak with the office manager any time I have any problems. I have. Basically, it goes like this: a staff member neglects to do something, so I call & ask about it. They tell me they forgot/misplaced/didn't get the message, etc., but she'll take care of it right now. I ask to speak with the manager. I'm put on hold, the office manager eventually picks up, I tell her the problem, she puts me on hold, eventually comes back on, says they'll take care of it right now, puts me on hold, and then the same staff person eventually picks up & says she'll take care of it right now. After going through that routine a few times, I realized I'm not accomplishing anything - I'm just wasting even more of my time. I like my doctor, and there are few really good members of the office staff, but there's a systemic problem with this medical group, and although the symptoms have been identified & discussed with more than one authority, on more than one occasion, those symptoms still have yet to be satisfactorily treated. I've been a patient patient, but it's time to walk away & find a more reliable, trustworthy, and professional organization (and I suggest my future-former doctor do the same).

This office is utterly unprofessional and uncoordinated. Do not expect even decent care or…read moreresponsive staff.

This is an extremely well managed dermatology office. The staff, from doctor, to PAs, the nurses,…read moreto front desk. Truly professional people at every level. I have had nothing but the most excellent care here for a number of years. I particularly appreciate my PA, Samantha Lagace. She is personable and skilled.

I had to go for a full body scan and to have a mole removed…read more The office staff were friendly and efficient. I was seen quickly, which is great, as is there anything more tedious than waiting for an appointment? I found the assisting nurse to be very friendly and thoughtful. She anticipated questions I might have about the process and explained what the PA would be doing before I saw the PA which was helpful and calming for me. The PA was effective and professional. I wouldn't say she had a friendly "bedside" manner, but not everyone needs to have that affect. She didn't make me feel uncomfortable and she wasn't cold. This practice has the PA/doctor do the scan while the assisting nurse takes photos (with permission) with an iPad. The whole thing was done very quickly, but I did not feel it was rushed. I also had a mole on my earlobe removed. This was painless, over in a moment, and it healed well. Overall, I was satisfied with the care I received and scheduled my followup at the same practice.

Due to long term lower back issues occasionally my right leg goes numb causing me to fall. That is…read morewhat happened late in January 2022. After being misdiagnosed by a different physician as just having a bad sprain - and walking on that leg for about 3 weeks - I was referred to Dr T who, after exam and xrays discovered that I had a broken fibula. After reviewing the pros and cons of treatment surgery was scheduled fir the next day. I met Dr T at a surgery center (for outpatient surgery) and he performed surgery on my leg to repair the broken bone. I ended up with a plate and 9 screws in my leg and yes - that is as nasty as it sounds. I have seen Dr T several times for follow ups and post surgical evaluations. He is extremely personable and always takes the time to answer all of my questions. His office staff at this location are also very friendly and competent. Worthy of special mention is his Medical Secretary Chloie who is a truly magnificent communicator and is extremely efficient in getting me all the report copies I request. I highly recommend Dr T to anyone who needs orthopedic surgery and or evaluation.

Frustrating customer experience. Potential racism. Absolutely treated me like a fool…read more Their messaging/call center is obtuse and frustrating. I've had to repeat that my insurance will not approve a medication the office provided several times and only gotten it resolved by going directly to an office to speak with a staff member. The Port Jervis location in NY has a receptionist who gives me (a person of color) dirty looks each time I go there. Even asking for the wi-fi password they did not seem to appreciate that I was speaking to them. Today I went to follow up because I had to get bloodwork submitted to them in order to try Accutane. They were supposed to call me but I had no messages from them. Turns out they called me "a million times" according to the acting physician and because they need "consistent follow-up" they decided I am not a good fit for Accutane. Mind, I'm not on it nor was it ordered. I apologized because I'd been having phone issues and asked to just update my contact info. They repeated what they'd said and when I said "okay" they turned around and left. I did the same. No asking me if I would like a follow-up appointment, no further elaboration. "Yeah so we asked you to do bloodwork and we were going to call you to confirm when we received it, we called you a million times including your emergency numbers and you didn't respond, so we feel you are not a good fit, we're not going to do anything about it have a good day no we don't care that you're sorry." I was on Azelaic Acid and Trentinoin for a while. They gave me a month supply which was a single tube. I had to go to 2 visits for them to agree that my skin damage was too extensive for one tube a month. I spoke with an older doctor who saw the damage and said "yeah, you need more than Acid/Trentinoin." Completely invalidated what the last 3 doctors said. Every doctor I spoke to after him gave me a side-eye like I wasn't supposed to know that.

The dermatologists here can't tell the difference between a mole and a spider bite. Don't go here!…read moreSave your money lol

We switched to Dr Lemons practice after having issues with another pediatrician who did not take…read moreour concerns seriously. I chose Dr Lemons based on many recommendations, from close friends to many others. I also wanted a female Dr in a convenient location. We have had no issues with the office or Dr Lemons. The Dr is very sweet and great with my kids. She is always knowledgeable and open minded as well. The office is very organized, and always call to confirm appointments. We have never had to wait long for our appointment. And each exam room has a cool theme, which is great for distracting anxious kids.

See someone Else!! My Bicep Surgery partial failed 4 days after my first surgery with him. The…read morelooked at it at PT a couple days later and said everything was fine. It completely failed 4 weeks later! When I went back for the second surgery he told my wife that he couldn't do anything with it cause he cut too much off the first. My wife suffered anureyism 2 days later and had to go in for surgery on a Tuesday. That Monday night a Large Hematoma developed and the ICU doctors taking care of my wife sent me to the ER at Albany Med where they said they wouldn't do anything to help since it was post-surgical. I left the hospital to go home and get some rest after being at my wife's bedside all weekend and tried to get some sleep my wife's surgery Tuesday morning. Later that night the swelling was so severe and the stitches were being stretched that I was afraid they would pop. So I went to Clifton Park Ellis Care where they too wouldn't help and told me I would need to go to Ellis Hospital to see Dr. Aronowitz on his surgical day. I ended up missing the talking to my wife before her surgery as he agreed to see me real quick. They took me to an optical exam room and drained several 100 cc of fluid and told me it had coagulated and they couldn't get any more out. My wife died 7 days later and I missed saying I loved her and hearing a response. I was repeatedly told while I was on Cobra Healthcare that there was nothing that could be done and I would have to live with the Popeye Arm and the pain and that was my new norm for the last 2 year. I actually had to go to the VA Hospital to get it fixed. The doctor there said he could fix it no problem and he was correct. So how is this High End Medical Group couldn't fix it but they VA Could? Dr. Aronowitz you need to contact Dr. Abrahamson at the VA Bay Pines, FL 727-396-6661 Ortho Clinic and ask him what he did to fix my arm so you can correctly fix other people in the future!

I've been getting massages with Dr. Liz for years but today was a first... she gave my 8 year old…read moredaughter a relaxing 30 minute massage! Liz was so welcoming and attentive to my daughter; it made her first massage experience a 10 out of 10. We both left feeling completely relaxed and happy. Look up Wellness Roots if you are looking for a private, personalized, therapeutic massage experience.

I had my first acupuncture appointment with Liz last night for allergies and neck/back pain, and I…read morecan't wait to go back! Her office has plenty of parking. I walked in and she greeted me right away and we spent a few minutes going over the forms I filled out online ahead of my appointment. It's easy to see that Liz is very knowledgeable about acupuncture and the human body. She explained what she would do during my appointment and answered all of my questions. Liz - and the relaxing sounds and decor of her office - put me at ease right away. First - acupuncture! She inserted a few needles in my hands, face, and legs, and left me to relax. I thought I would be too alert to fall asleep, but I got used to the feeling of the needles after a moment, and the next thing I knew, Liz was back to remove them. Next - Gua Sha. Liz knew about my tense neck and shoulders and suggested this treatment. I Googled it in advance, so I knew I'd have a lot of red/purple coloring in my neck and back. I am very red, but it's worth it! My neck and shoulders are moving much more freely. I already made my next acupuncture appointment. Liz has a community room where patients can come for acupuncture with a sliding scale payment, which I think is a great idea. I look forward to more acupuncture and massages, too!