We had been looking into doing a bathroom remodel for a few months and my husband had meticulously researched the design that he wanted to implement as well as which tiling contractor would be the best vendor for us and he decided on Francisco and team at Kokopelli Tile.
Francisco was very easy to work with - his preference was to call and speak to you on the phone for quicker communication and he would often make time to speak even later in the evening. He came out to our home at least a couple of times before we actually started doing any work just to get a sense of the space and to discuss with my husband what his expectations were.
When the work commenced, there were typically 3 guys, Francisco included, that would come out to start the work, although not all 3 would stay throughout the day. In total, they probably came out 5 or 6 days over a couple of weeks, most of those being full days to get all the work done. We had them do the demo of our bathroom, reinforce the subfloor, and then get all the tile put in. Although there were some minor hiccups along the way, the final look of the bathroom is great and pretty much hits all the checkboxes of what we had in mind.
As for what could be better - there were some small miscommunication instances, ie when they were putting in the tile, in order to get all the pieces in, they decided to use some tile from a box marked "broken". We had more tile coming in but since they wanted to get the job done that day, they chose to take tile out of this box. While Francisco said they only took the unbroken tile from that batch, we saw afterwards, that there were some imperfections in some of the tile they had chosen to use where it would have been our preference for them to wait for the new, unblemished tile that was coming in instead. In addition, as the guys had to reinforce our subfloor, we had made the assumption that they would make the floor level as before we commenced work, the floor was not level at all. After the work was done and my husband went into install the vanity himself, he noticed the floor was not level and when he asked Francisco about it, the latter said they had just chosen to follow the floor joyce instead of making the floor level, otherwise the door would get stuck. While we understand the reasoning behind his decision, it would have been nice for them to have communicated that rationale with us ahead of time instead of just doing it and not saying anything and for us to only find out about it after. It did cause some extra work on our end in terms of having to purchase shims to make the vanity level as well as sanding down some of the baseboards to make them fit. read more