I visited this location to return an Amazon package and had a positive experience. The store is big and staff is friendly. If you need to return an Amazon package you need to walk across the store and there's an employee responsible for handling these things. She was friendly and I was in and out in 10 minutes. There's a huge parking lot so even if the store is full you'll definitely find an available spot. read more

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Really nice layout of the store. I have not been to this location in years. Decent product selection for purchasing various items. Clean bathroom. Friendly staff as well. read more

I was just there today , they do have lot of items now because of the holidays . Altho I didn't like anything much , I don't know why I am not able to buy anything from kohls anymore ! The quality, price isn't that good at all. And it's such a hassle to check the price if it's on sale, you gotta wait until u ready to pay. It's very inconvenient! Customer service is good , place is looking beautiful! read more

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In past month, I have had difficulty with 2 online orders, both for undelivered items: there is horrible customer service in the store for orders placed online. The online CHAT function can only tell you that orders are "in transit" - they cannot resolve a problem with orders. The customer service phone representatives are untrained and unable to resolve issues. Kohls has definitely lost their competitive edge - best to buy from other retailers this Holiday Season. read more

While online returns are certainly frustrating for any retailer these days, it doesn't serve as an excuse for being rude to customers. I hate to base my perception of the brand or entire store on this, but both associates I interacted with were quite rude. Needless to say that I won't be coming to this location again. read more

The best thing about Kohls is the Sephora store. There's never any sales associates on the floor to help you, the athletic section isn't what it used to be and the clothing is not the best quality. The prices are pretty cheap so you get what you pay for. read more

I used to enjoy shopping here for the athletic wear. Now not so much. I don't know how often they get new inventory but every time I come here I see the same old things. There's never anyone on the floor to assist you and the lines are always long. read more

Kohls.com customer service is the worst. Still waiting on a refund from a Jan. 14. 2025 returned item. Today is Feb. 28. 2025 I continue to get a different explanation for the delay in processing my refund. They show no empathy or a sense of urgency. DO NOT SHOP AT KOHLS under any circumstances. read more

My wife and I had used Elf on the shelf to reinforce good behavior with our kids. Also keeping tradition for the Christmas Spirit was something very important for us . Our tenants above us took our elf by mistake while moving. We found out the night before we were putting her up. I looked everywhere for this one in the middle of the night. I was lucky enough to find one employee who legit was looking for 15 min looking when they opened 4 AM for the exact one we had. If I could give this girl employee of the month I would. I explained to the manager that she had saved this tradition the kids love so much. I will keep going back because of the care and determination she had to find it. read more

I did not wish to give any stars, however review cannot be posted without minimum of 1 star. I placed an order at KOHLS.com - Item never arrived-holiday time- was told to expect refund in 3-5 days. 9 days later, am i not only still waiting, but I have had to police my own order. If I do not call for updates, inaccurate as they have been, I would know nothing. An extremely unprofessional company. I will never shop this company in the future. They have not only disappointed me, but the recipient of the gift that has not come to fruition, A Consumer should not have to shelve the secondary expense of a replacement gift at the leisure of the company to refund the purchase price to the original form of payment Buyer beware read more

Department store that isn't too large yet big enough to find a thing or two. I don't shop here too often but this place is good for deals on toys and with Christmas around the corner I lucked up on scoring a huge kitchen set for my toddler for $30 off original price! Doesn't get any better. Also with store pick up they usually offer an incentive which is smart because once you enter if you are weak like me you can't just go straight to the customer service line, noooooo you have to stop and smell the beautiful candles they so nicely positioned right there when you walk in :) So now I have a kitchen set and a Caramel Macchiato $15 candle. Yay! read more

I like this kohls because it's always clean, bright and welcoming!! They have a lot fashion jewelry that I love and good sales!!! I love their sports section and women's clothing too!! The housewares are nice and bright too!! Also there is a huge parking lot with so many spaces to park!! read more

Kohl's - Love the fashion jewelry sale!! - Department Stores Near Me - STATEN ISLAND, New York

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This store has really cleaned up. The back corners in the kids clearance area used to be a wreck! Now it's much more organized and easier to navigate through the aisles. Also the home rugs and picture frame area was more organized. For a while this store was like a TJ Maxx environment. The girl working register did not impress me. I bought a ton of kids clothes. She could have left the on hanger laid out flat or folded them to bag. She did neither. She rolls it up in a ball. I was annoyed other than her everything was pleasant. I returned clothes from 8 months ago with a receipt with no problem. Cash back, full amount read more

Kohl's - Department Stores Near Me - STATEN ISLAND, New York

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Kohl's Department Stores have been circling the drain towards bankruptcy for a while now and I wholeheartedly feel that the Staten Island location probably is one of their worst performing stores. I'm totally fed up with being bombarded with "coupons" that more often than not are unusable when you get to the cashier. They have a list of excluded brands that's as long as your arm which means they can't apply coupons to those items. Next annoying thing is that they give out multiple different coupons but tell you you can't use more than one per transaction. So, the nice discount you were expecting doesn't happen. Today's experience was the worst ever with a cashier who was obviously inexperienced and poorly trained. Eventually a so-called manager came over to assist and she turned out to be rude and incapable of politely helping to resolve the confusion with sale prices and COUPONS!! Overall it's perfectly understandable that tons of people run into Kohl's to use the Amazon Returns Desk but then make a fast beeline towards the exit!! The coupons that Kohl's prints out with your Amazon returns confirmation are generally worthless unless you happen to want something from a low-end brand. I won't be at all surprised if Kohl's soon joins the crowd of recent bankruptcies of national brands because it's looking inevitable. read more

General Kohls compliant: they hang up on your phone call when they can't look for a purchases by address. They make people enter stores during pandemic! Kohls gets Zero stars. read more

If the on-line service would have been top notch I would give 5 stars. They have a dedicated on-line Line, it has an overhead sign which says On-Line orders but no one is there. You have to get on the customer service line with everyone else that has returns or questions. The reason for doing things on-line is to get in and out, not wait on-line with returns. A little more attention needs to be given to have someone jump on that On-line Line to assist customers who place orders. It may not be in demand but it takes a few seconds to have a buzzer on that line and then have an employee jump on that line to assist. I won't order thru their on-line system anymore, they need time to improve this. read more

I went there to buy shoes. I knew what I wanted but couldnt find any help at the shoe dept. Then a lady named Nicole took care of me even though she was from another dept. She was wonderful. She even convinced me to get a store charge card and I did get it. I was very impressed with her. read more

At the moment, there seem to be some great deals at this location. The selection of clothes is impressive, and I'm happy with the appliance section as well. read more

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The customer service people are wonderful and so accommodating. The nicest people to deal with. Too bad the online shipping is the worst there is no reason to wait 14 days for items to be delivered. read more

Staff have attitude. Went looking for gift I just received mailer that day. Not only did store not have products but staff in perfume area gave me a serious attitude and brushed me off when I asked for help. I butted in on their conversation about "not doing their job"!! Go somewhere else. I will not be going to this store again. read more

Went into kohl's and none of the price checks work and the kiosks are useless. To top it off, while we were at the register getting rung up by pleasant Gabriel, a manager or supervisor by the name of Robin came towards him with an attitude and asked him what he wanted. She interrupted our transaction and got frustrated when he was try to tell her he was busy helping us out. All he wanted to know was if he could go on break, yet she got even more made that he asked that because he was ringing us up BUT she was the one interrupting us to begin with. She was very rude towards the cashier but not only him anyone who asked her a question. If Robin can't run the front without getting frustrated with her cashiers who have the right to ask for assistance from a superior, then she shouldn't be in that position. read more

I like it when they send me random deals but this place is still pretty overpriced even with the deals...since some of their stuff aren't really durable... Iv been to many kohl's just because but I like going to this kholes...it's never over crowed and there's lots of options to choose from... it's huge and really does sell everything aspect for food... I like comeing here and just looking at kitchen products...I usually do some of my holiday shoppings here....kohl's is a chain department store... They sells clothes...lots of shoppers come here during after hoilday season but during the rest of the year its pretty quite....huge parking lot... read more

I really don't care for this store. Anyone read the news article about the overpricing they do on their items? Well, it's true. Their "sales" are in no way a "sale." Seriously, if you bargain shop like me, you will know this is the last place you go to without coupons. I have to laugh at some of the pricing in this store. Yes, I am one of those bad people who gets coupons on a popular site, cough cough, and have been known to make out like a bandit at this store and get items on clearance racks for literally a few cents. I will say I got sheets from here as an Xmas gifts that are seriously like silk. Sure, they are 600 thread count and cost a pretty penny I could imagine, but they rock. The Vera Wang bath towels are great too. Other then that though, this place reminds me of a fancier JC Penneys. I never shop here unless I have store credit. For some reason, we always end up getting tons of gifts from here, so I always end up having a ton. I usually end up buying towels, sheets, pictures albums or even PJs for my girl. For regular shopping, not my cup of tea. Plus, it's out of the way for me to drive. read more

Always clean, friendly staff. Lots of good buys. I love shopping here. Only complaint I have is that I bought 2 pairs of slippers Sonoma brand, and they both broke within 2 weeks. Other than that I enjoy shopping here. read more

Considering other stores in this area this one is pretty clean and the employees are helpful. There is always plenty of parking.

I always love going to this store. I think the HR Dept knows how to pick employees that will have a great interaction with customers. From not being able to find my rewards wallet to the pleasantry of employee who I interacted with today in the Forest avenue Staten Island store her name is Jahayra great asset to your business Kohls. Kudos to you. Covid protection in place for customers . Clean and organized store .Love shopping here. read more

I don't normally come in here unless I'm carrying a bunch of coupons during a fantastic sale because lots of the clothes are pricey but if you don't mind digging you can score some good deals here. Last time I was here, I scored some bad-ass jeans for $12 (love those clearance racks!) and some gym pants for under $15. I'm taking off 1 star because I've started to realize that some of the clothing lines (Rock and Republic, Apt 9) while very pretty, are not the best quality. One of my new Rock and Republic shirts has holes in if after only a few washings. Return policy is super easy and the lines go seriously fast. read more

OK, I'm adding ONE extra star because their returns process after the holidays was efficient and accommodating. (You don't need a receipt, as long as the item still has a tag, and they issue you a gift card with credit.) There was a giant line of people returning things, but it went smoothly and without hassle. Unfortunately, after being issued our credit, we couldn't find a single thing we actually wanted in the store. The products here are basically what you'd expect to find at K-Mart, but with inflated prices to make you think you're getting a better product. But the clothes just aren't fashionable, or high-quality. Looking at the kitchen and home goods section, I noticed that the prices on identical items were higher than the exact same items at other stores. Eventually, we decided on a plain, basic pair of overpriced sneakers - but they didn't have the size we wanted. An employee mentioned that we can also use the gift card online; we said OK, and left. So - we've got to order something online, but for the time being, the gift card is still sitting here. This location is also rather inconvenient, and not at all accommodating to people without cars. read more

Young man named Anthony in the outdoor furniture dept defines the term service with a smile

I can do some serious damage in Kohl's. I definitely don't recommend coming here unless you have some pocket change to spare. I've never had a bad experience here. The store and its restrooms have always been well-kept. Sometimes the shoe department can get messy, but that's at every store with a shoe department. I'll definitely be back in the future. read more

I go shopping there most of the times with Kohls cash sucks they have an expiration date service is ok sometimes you get lucky with them they try to help you out with the best they can but I like their kitchen selections and kids clothing read more

Kohl's is one of my favorite stores on SI, I was so excited when I heard we were finally getting an alternative to the dept. stores in the mall. I always find something I like for a great price, though the jewelry can be pricey when not on sale. Their selection is fantastic, though. I've never had a problem with returns, and aside from one or two I've encountered in the past, most of the staff here is friendly and very helpful. read more

As much as I enjoy shopping at this store when I have my 30%off coupons, my experience at the customer service desk was quite unpleasant. I came to pay my bill, having returned an item I went to the customer desk and said that I was not sure of the total due. Without a smile or asking if she could help me, she said"I cant help you with that I cant find out your balance" She was quite rude. I just walked away and when I told the manager, he was very complacent about what I said, stating there was a phone at the desk that I could use to determine the balance. I wasn't told this at the counter either. As I find the regular cashiers always smiling and helpful, I figured out the total amount and paid my bill at those registers. My advise is to stay away from the unpleasantness at customer service in this store. read more

Rude customer service. Makeup department so out order. Lady working there got mad for trying on the makeup that's said try me.

As usual, a great experience shopping here. Angela, a cashier, was extremely helpful and nice. I love this store especially because the customer service is always excellent. You cannot find a group of employees more helpful in any other store on Staten Island. read more

I suggest coming with a coupon or searching out the deals in the store because some items are pricey. I have found cute slacks and tops for work here. I always tend to like Lauren Conrad's collection, but I find it to be too expensive. Vera Wang's stuff tends to be on sale and she has cute items. I like the home decor section with all of the picture frames and I recently got a nice frame for 40% off. If you look hard you can nab some really great steals on anything from a KitchenAid mixer to luggage here. I also recommend the baby clothes section because there's a lot to choose from. read more

I received a gift from here with a gift receipt. I made an exchange. Went back to return some of what I bought. My credit card was credited and I received "MORE" store credit for the rest of the merchandise. Kind of expensive tacky jewelry in there. Not my kind of clothing but then again, I am not into department stores. Customer relations are friendly but the return process is a hassle. read more

Sometimes it's nice and helpful with their staff.. Other times I hate who helped me.. I still didn't forget how unless one employee was when I asked a few questions.. But I haven't seen him for a while.. I usually go on and grab stuff as needed so their Kohls cash isn't the best for me.. Sucked when they now expire. The other day their supervisors was nice to use it against my account. But getting it was sucks and bad experience, it's like I had to go though a bad mood and I was breaking a kohls rule when she was doing it. So it's always different. read more

Everyone tells me of all the amazing deals they get from here. I haven't been quite so lucky. Though, I've got some decent deals on some stuff. I don't shop here often. But overall, if you're looking for decent quality stuff for decent deals it's a place to look. Odd but true, I love their pantyhose here. It's really the one item that I usually go to Kohls for lol read more

I have been shopping in Kohl's for about six years and it is my favorite store on Staten Island. Not only is the merchandise quality but the staff members are always so pleasant, helpful and friendly. I usually visit Kohls early on a Saturday morning and I have to admit that Mary is the best cashier that you have. thank you for being a part of Staten Island Lorraine J. DeMayo read more