Now, I have to admit that Covid-19 did a number on Macy's but it also affected most businesses to the point that many are now permanently closed! However, Macy's continues to try to have a decent inventory despite the fact that (Staten Island Location), the mall itself won't be opened until October 1st! Having said that, my mom had gone there to buy new shoes. It had been five months and it was time to get some new stuff. Besides, the fact that shopping does help you clear your head from all of the nastiness that we see in the news; right? So my mom noticed at the women's shoe store that many of the older inventory was still on display but some new shoes were also being sold. The only problem she had and what other people were experiencing there was the lack of "Working Staff," I mean there were retail workers there but many of them were horsing around rather than working! My mom noted that she saw many people sitting around waiting for their orders only to be told that they didn't have the product in inventory! I mean, isn't that kind of rude? They quickly disappeared to the back and didn't show up for twenty to thirty minutes, only to tell you that they don't have what you waited for? That's not unprofessional that's disgusting! There were only two people really working hard, a heavy set woman and a middle eastern fellow! They were hustling when the others weren't! Anyway, luckily for my mom she had a great retail salesperson helping her out, my mom can't recall his name but she remembered "Hamdhi," the Middle Eastern man that I mentioned earlier. He received the order, he ran back into the inventory area, came back quickly either with the boxes, or just came back and stated that even though the computer is showing that the item was in stock, it wasn't on the shelves or misplaced. At least he tried! He made the effort to make her shopping experience a beautiful one! After a few choices, my mom decided on a beautiful pair of shoes and now she wants to go back and buy more shoes! That's why I am giving Macy's Women's Shoes five stars! They really need to commend this guy for a job well done, and personally, he should be made the women's shoe store supervisor because I believe, he would keep the store in tip-top shape! Sometimes seniority isn't everything when it comes to the needs of your customers! Thank you Macy's and thank you "Hamdhi." read more

I went to Macy's in the Staten Island Mall. I bought a necklace for my wife last night and trusted the guy selling it to me(why wouldn't I). I look at my purchases online this morning as I am looking to order some stuff online and I look at my in-store purchases and the necklace I bought is not there instead a pair of earrings are there. I look up the chain that I bought and the chain is about $200 cheaper than what was rang up. I am trying to get them on the phone but nobody is picking up. I plan on going there tonight after work and going bananas and hope they do the right thing. We shall see. read more

I went to get facial mask from Lancome . Super nice associate help me to chose one, I bought few more things what I need it anyway and I got a lot of samples and gift with purchase . That was super nice and not expected . I spent less than $200 I think recently customer service got much better at Macys.... read more

Customer Service return desk are helpful and informative. The process is easier with the return desk is easy with the macy card. read more

This location is so, so. You can never find a salesperson to give you assistance and the dressing rooms are always messy. On the plus side I do like the jewelry section, and if you go and right time you can find pretty good sales. read more

Macy's - Armani Exchange Watches - Department Stores Near Me - Staten Island, New York

Service 2 stars Selection 1 star Value 2 stars Clean and organization: 0 Stars Don't waste your time. read more

TODAY (05/27/24) I WENT TO MACYS TO LOOK AROUND. I FOUND SOME SHIRTS to buy. i went to the cashier and gave her my ID because i didnt bring my card with me. the cashier told me that my macys credit card was cancelled for nonusage. she told me that i had to reapply. i didnt understand this but i wanted the shirts so i reapplied. when i went home, i got online. my account doesnt say it is closed. i went on chat and that plain sucks. i couldnt get any information. i then looked up macys website in a separate search of the internet. using that chat there, i found out that my macys credit card is still open and i apparently was conned into applying for a macys american express card. so now i will soon have 2 macys credit cards. one with a $2,500 credit line (my old card that i dont use very often and one with a $6,000 credit line (the new one). i make purchases one or twice a year at best. what the hell do i need with a second macys credit card. when i asked this questions, Vishwanath's response was "congratulations on your new Macys American Express card". i have found out the name of the Chairman and Ceo (Tony Spring) and the COO & CFO (Adrian Mitchell) so i can issue an official complaint. macys better hope that i dont find other people to complain to because this is bullshit!!!!! read more

Macy's has a 30 day return policy. My experiences with other stores all have either a 90 or 180 day return policy. I would suggest you shop somewhere else. read more

Macy's - Department Stores Near Me - Staten Island, New York

Macy's always has what I need and seems like only place in the mall that operates on a said hours. Everything else closes whenever they feel like it these days saying it's due to Covid. read more

This Macy's is sort of downscale. The quality of the merchandise, the selection, and the organization of the individual departments could be better. In fact, some departments can look really sloppy at times. Occasionally, this location also experiences some type of HVAC/climate-control issues read more

Don't buy from Macy's! This is what happened. We purchased furniture on 24 month no interest promotion. We received the first bill and set up with our bank to automatically pay before the 24 months was done. In the meantime we never received another bill. My wife went to Macy's to buy some stuff and we never received bill. Macys then decided to put our payment on the promotional balance on to the new charge amount not the promotional balance therefore creating a $2500 interest charge. You call Macys and they pass you to a collection agency whos says if you pay this amount it will be settled. The then call back a week later and tell you that you owe the whole amount. Macys will not speak to you about the matter. Macys use to be a good company but this is how they have resorted to paying their bills. This going on since September and I still have not received bills. Any advi read more

Long gone are the days when Macy's was a well-maintained and moderately-priced store that was pleasant to visit. Nowadays I wander in every few months hoping that I might finally find something in the women's clothes department but I usually walk out empty-handed. The entire second floor is a series of various clothing styles but they are often a disorganized mess. Overall the impression I have is that it's become a closeout store with endless racks of unsold items that are so tightly packed together that you can't browse through them (if you even wanted to!). The checkout system they now have exactly resembles the maze of junk merchandise that you have to get through before getting to a cashier (picture the line in TJMAXX or Marshall's!). Very sad and depressing. read more

Macys fragrance department is atrocious. The counter manager is rude and disgustingly unpleasant. The floor manager is rude and unprofessional. There is no reason why these two women should be allowed to work there let alone has access to customers. read more

I used to love macys. But it takes 15 minutes to find the only ONE dressing room open. Then there's a long line to wait in. So I put all my merchandise back and I'll shop somewhere else. Very sad. read more

I wanna say that this Macy's is a decent store, with a large selection of things but unfortunately they don't always have what you want specifically. On multiple occasions, I found the perfect jacket, shirt, or pants, but they don't have my size. Another thing I'd like to mention, just FYI, sometimes it can be difficult to find an open register, and you will end up being sent to the next one and the next one and the next one. read more

This review is for the great service I received today from Mike in the shoe department. He was extremely helpful in explaining how to care for a pair of sketchers hiking boots and seemed knowledgeable about shoes in general. He also let me know about the shoe cleaning products to keep my boots clean. read more

By far THE WORST MACY*S IN THE COUNTRY! the most unhelpful associates a company could hire - especially in their service counter! Denise and Barbara (I think) were so rude to me when i attempted to return items I received from my wedding registry. They wanted to give me credit for the lowest price of the items which were easily $300 under what my gift givers paid. The only saving grace was NICOLE who is on the 3rd floor and was a former bridal advisor (apparently macy*s has gotten rid of their advisors) and was able to access how much my gifts were purchased for. The only time i will ever visit this macy*s again is to see Nicole. Shame on you Macy*s for your horrible customer service at the service counter and your inability to stick to your return policies and train your employees read more

Was lied to by a male sales person about a weight capacity of a recliner ,naturally 2. Months later framed bent Furniture sales people are glorified car sales people that did not cut it. Macys furniture department should absolutely close They all must go to confession on a weekbasis read more

Buying a bed there has been a complete nightmare. We knew there were delays due to COVID, but they rescheduled delivery 3 times. Even after rescheduling, they would send us nagging phone calls on the former date of the delivery. Then when we moved and tried to update the address online, it didn't go through, and we had to call a week later to customer service and get somebody at the original store on the line to fix the issue. Finally, weeks after buying the mattress, Macy's chose a random Saturday to take the money out and gave us a surprise overdraft. The official policy is that the store holds the money (without taking it out) until 3 days before delivery -- our delivery was scheduled for 7 days out when the money was removed. read more

The women's shoes/bags section has expanded and shrunk the men's section down to a small space. Limited options for the guys now with casual wear. read more

Macy's - Department Stores Near Me - Staten Island, New York

Do not come here if you're black. The manager was extremely rude and followed us around the store the entire time. My candles were not worth the aggravation. read more

Live this place and it's been newly updated. Lots of parking too and sales are always on point. I never pay full price for anything.

I got my makeup done here for my 29th birthday party. Kristina Young did my makeup and I absolutely loved it! She was very thorough and asked about my skin and preferences. The store was very busy when I went there but she still got my makeup done in under an hour while answering questions from other customers. Loved my makeup and would definitely revisit this location for my next special occasion! read more

mary from fine wacthes was extremely rude and made me feel unwelcomed i ordered a wacth online and went to ask that the box was different from the online pic. she was annoyed that i asked her a question and kept walking away. but 2 mins before me she was helping a gentleman and taking her time. but since i didnt have a dress shirt like the other gentleman am amusing . i spent over 300 bucks and macys treats there custmers like crap during the christmas season . stay away and order elsewhere. she seemed racist..... read more

Macy's - Department Stores Near Me - Staten Island, New York

Melissa (who used to work at the Mac stand alone store, now works at the Macy's Mac counter) was absolutely PHENOMENAL. Quite possibly the best makeup I've ever gotten done. She listened to all my wants and flawlessly delivered. Totally thrilled with her and will definitely be back. read more

Macy's - Melissa is the best!!! - Department Stores Near Me - Staten Island, New York

See all

I visit this Macy's mainly for the makeup. They keep upgrading the brands they carry now including Urban Decay, Smashbox, Benefit, Clinique, Bobbi Brown, Christian Dior, Lancome, Estee Lauder, MAC, Chanel a large Origins boutique and more. The Bobbi Brown counter is my fave with super nice and helpful ladies working there. Three floors that includes housewares on the top level. I do wish their children's department was larger though. I have often found them understaffed, but that usually isn't a problem...cause I like to shop alone :P read more

Why write a review about Macys? Well when you live on an island where you need to venture to New Jersey to get to any good stores, Macys tends to become your only salvation when you need to buy clothes ASAP or you do not have the money for the toll. This Macys is not the best that I visited. Actually I like the one in Roosevelt Field in LI the best. Yet it is pretty reasonable. It has three floors. Since it is one of the few good places to shop for clothes on the island, it gets VERY crowded. The first floor has fragrances, jewelery, lingerie, Menes and accessories. The second floor has juniors, kids and normal sizes for women. The third floor has large sizes for women (good selection), kitchen and dishes. read more

Worst part of Macy at the Staten Island mall! They just stand there... I don't know what the hell is going on ... They give out free samples without recommending it to people...what are we suppose to ask for it or something... I don't like the fact there so many people working there and the service is still slow..so that sucks... They don't even know how to sell there products... It's like why bother even buying it.. Few times coming here I see them demonstrating makeup to a potential costumer...the make up looked soo weird and over done... I rather go to saphora or the Macy's in 34 street there beauty section is always on point... On the weekends this place is swapped with people so I suggest you come here on the weekdays... No long waits and they will actually take there time to understand your needs and wants... Yes there is parking! read more

The worst shopping experience I've ever had. Everyone from the store to customer's service gives the run around. There sales are fake. They hike up the price and give you an additional percentage off. Its a glorified dollar store. read more

By far the worst Macys branch....EVER. The employees are rude, nasty and useless. The women in the makeup department are the worst. On multiple occasions I heard these miserable old bats trash talking customers, that reason alone was the main reason I rather drive to NJ for any of my "Macy's needs". All other departments the employees make you feel like a burden when you ask for help. It really is a shame because they do have great products and sale but I rather shop online or go to NJ. read more

Not happy with this branch. I came here because an item I wanted was noted to be available in this branch when I checked in the Macy's website. Low and behold they had the women's north face lightweight jacket in black. They did not have the item available in men's. But i specifically checked for the men's in black and I double checked while I was in macys just in case my eyes were deceiving me before. But nope it still said that the item was available even thought it really wasn't. Service was subpar here as well. The sales person didn't even offer to check other branches for availability while I was at the counter. Please update you're stocks so that the information online will be correct. read more

Let me be clear, it's unfortunate it happened at the Staten Island store, it was customer service and credit dept. over the phone!!! I will never shop at Macy's ever again!!! They violated and humiliated me!!!! They don't give a damn about loyal customers that had accounts over 20 years!!! That's it!!! read more

I live out of state but my family resides in ny so I come here often when I visit family. I had a few events this past year where I got my makeup done by Mac. I am horrible with names but I always remember the great experiences I have-- The blond is my favorite. I laugh every single time I'm around her and she is always very helpful. I love the taller dark haired girl too although she does not work there anymore. The customer service here is great and lot better then the other one read more

This department store has a selection of merchandise, and it still has its original Westinghouse escalators.

I would say avoid at all costs, because: 1) Lines are always long, and there are inevitably 1-2 screaming children in line. 2) Cashiers are slowwwww as molasses, unhelpful, and surly. 3) The place is usually a mess! HUGE mess! 4) A lot of tacky, cheap, ugly stuff. But... 1) They also have a lot of decent stuff at reasonable (aka not like Herald Square) prices. Nice selection of Hilfiger and DKNY. 2) They do have a small section for fancier brands, like miss sixty, buffalo, etc, at fancy prices. (edit: after recent visit, there is even more upscale stuff than there used to be, and those brands are just as pricy as in Manhattan!) 3) The juniors section is actually pretty cute. I am 26 but I'm short so I can still pull some of it off. 4) Their sales are pretty diesel. edit: 5) The saleswomen who aren't assholes are the opposite end of the spectrum - extremely helpful and committed to personal service. Basically, it's okay if you're already on SI, but I wouldn't make a trip there. read more

This is my favorite store in the Staten Island mall. I usually always find something I like and find some great deals. The clothes pretty much sell themselves. Also the Macy's discounts are a great help. Unfortunately, the staff isn't so accommodating. They're not helpful. You have to ask employee after employee for any attention. When helping you they make it seem as if they're doing you a favor, um no it's your job... read more

Macy's - Department Stores Near Me - Staten Island, New York

The Men's department here is excellent. My boyfriend has bought a number of really nice suits here at deeply discounted prices, and they hem the pants for him which is great. Sales associates throughout the department are always really nice and helpful, and eager to let you know about discounts and promotions they have going on. The Women's department is okay. I take issue with the fact that they seldom carry dresses in my size (I'm what some consider to be "petite), and the service upstairs is somewhat unhelpful and distracted. When I do purchase a dress there, I typically head straight for the clearance rack - they usually have a pretty nice selection, and I don't mind getting a dress tailored if I didn't pay full price for it. read more

I previously had a negative review about the shoe department at this location. Since then, I've experienced better assistance in that department after shopping on several occasions. And it's not just this Macy's but a few I've visited: One I hate walking in through the cosmetics area, because people aren't happy to see you - they seem pressed to get you to sign up for a Macy's card. No "hi, how are you?" Just "Do you have a Macy's card?" Um, get out of my face. read more

The store has an aesthetically pleasing layout and no corner is wasted. Every so often you can expect a new section of the store to emerge. read more

Macy's - Department Stores Near Me - Staten Island, New York

See all

I have been to the store regarding a wedding registry and called many times no one is ever in that department and no one returns any phone calls ..I think as a common courtesy if someone leaves their name and number a Macy's associate should return the call...This is why I do most of my shopping on line I do t see Macy's being in business in 5 years and I could careless read more