All we wanted to do was a simple return for an Amazon item. I just wanted to share our experience with you today. I purchased an item on Amazon and had to return it. Amazon states I could return to a Kohl's near me, please keep in mind I've NEVER done this before. We arrive at Kohl's in Corpus Christi, Texas. We waited at the designated area to be serviced. A Kohl's representative was on the phone shortly motioned to us by hand (as if she was on a golden throne adorned with precious jewels) you 2 peasants, you amuse me, come hither. I hope you can picture this in your mind. We step up to the counter, not a single greeting or welcoming salutation from Jennifer. No words were initially spoken from her at all but shortly thereafter a hand gesture from her. She was slapping the counter with her hand, something from a National Geographic special on simians. Are you picturing this now? She appeared to be fed up with life and obviously didn't want to be here. I stated I need to return this item via Amazon returns. She looked at me, with no guidance or assistance she asked where my barcode was. Please keep in mind, my 1st time doing this. I tapped on my phone to find Amazon app with required barcode, she made some snide remark thinking this was my regular time for contemplation. I now have had enough. I stated to her "so much for quality customer service". I also stated I didn't understand her simian sign language (beating on the counter). She then stated I just asked for you to turn around, we are now beyond perplexed and confused. So for sake of argument and being disrespected, no quality customer service.... I literally turned around and shook my bottom at her. By this time Azul came to check out the provoked and unwarranted response. It was now a comical spectacle. I stated to Azul I would give her $20 if she could decipher what slapping my hand on the counter meant. She had no clue, welcome to my world!! To wrap this up, Jennifer said there is a 25% discount code to use here; my rebuttal "you are the reason I don't shop here". No wonder B&M stores are becoming a thing of the past. Look at Macy's, JC Penny's and Sears if you don't believe me. I simply wanted to return this item with no stress, headache, frustration or drama, instead Jennifer chose to make it all of the above. I can clearly see why 3 people care anymore in America: No Bod Ee. One would think: Hey, we need to be above the ordinary, let's provide extraordinary quality customer service like Chick Fil A!! Not at this Kohl's, rather let's treat them like unwanted peasants, who have disturbed us gods in our cloud kingdom and let us have no communication skills so they can guess our primitive simian hand gestures. Needless to say, we are not happy customers with your lack of service. Good day. read more