I purchased a pair of boots here at the store and they cost me $285. I wore them one day and they…read morewere kind of hard on my foot. I thought they were just new boots wore them a second day and they put blisters on my feet. I took them back to the store and they would not let me exchange them for another pair. I will not ever shop there again.

Went to see what they had to offer, not really there to buy anything. Melanie was delightful…read more Wasn't pushing me to buy anything just was happy to let me look. She did make a few suggestions but again not pushing anything on me. I didn't end up buying that day, but she still told me to come back again as I left. If I am ever in the need for boots, I will definitely go back to see her.

If you need some Western workwear that will actually stand up to the Texas heat and dust then you…read morefound the right place. I saw this store driving by and was curious so decided to take a peek. The ladies at the front desk were Texas friendly and helpful as I looked around the store. I was like a cowboy at a rodeo looking at my next pair of gear but...(insert funny story hear). I was so excited that I grabbed a couple of shirts and was taking them toward the register when I heard one of the ladies snickering saying in the sweetest Texas drawl, "Baby, that is a good color on you, but I think you might be a bit too short for the shirt". I said, "Ma'am I tried the shirt on due to my wide shoulders it fits perfectly" and she replied, "Well, did you look down?" As I looked down, I realized the shirt was the correct Size number, but it was a XL and came down past my waist. We had big laugh with that, but I did leave out of there with some work shirts and they are holding up strong in this disrespectful Texas heat, plus great prices!!!

I love Farm & Ranch Western Wear, the staff is genuine, kind and helpful to all. Unlike Cavender's…read moredown the street. If you are a person of color and like Western wear come shop here do not waste another dime at Cavender's they clearly do not want you in their store. Why support people like that! Here at Farm & Ranch Western Wear the prices and selctions are much better you can get what you are looking for without all the drama. Thank you Farm & Ranch Western Wear your kindness is truly appreciate.

The customer service was outstanding, very personalized and down to earth people. Gonna miss…read morevisiting in Texas. Hope to be back again sometime.

Looking for jeans. No one spoke, no one in dressing room and clothes everywhere! Very messy and…read moreno customer service. 1 cashier.

Horrible customer service, small selection, VERY messy. Main issue is they do not honor sale signs…read morethat they have posted throughout the entire store. Every single time I come to this location there is some sort of problem. You will get to the front to checkout & realize absolutely nothing you have is on sale because they leave signs up from sales they had days ago. Very very disappointing. Do not recommend.

Walked in for some jeans. There was maybe 1 customer. No one spoke the entire time. Finally found…read morea pair to try on, wrong size . Any other store they would help! The store is nice and clean but CS is non-existent. Stephenville location is great!

First time shopping in here and Matt the store manager was my personal stylist. Best shopping…read moreexperience ever. Definitely felt like he was truly trying to help me and make all my wishes happen. Will be shopping here again. Thanks Matt.

I am extremely disappointed in the first half of my experience at this location. Upon arrival, I…read morewas greeted by Iris, who was dressed unprofessionally with her midriff exposed--completely inappropriate for a formalwear establishment. From the start, she was pushy and dismissive, immediately demanding that I fill out a rental tuxedo form for the wedding party without taking the time to actually listen to what I was saying. I explained multiple times that I was only there to get my fiancé measured for sizing purposes, and that I wasn't planning to rent from this location (we wanted to BUY) since I doubted they carried the color or fit we needed. Despite this, Iris insisted over and over that "this is our process" and refused to proceed unless I filled out the form--something I knew wasn't necessary. When I pointed out the exact suit I wanted my fiancé to try on just for size, she outright refused to let him try it and continued to push the paperwork. Her attitude only got worse--eye-rolling, scoffing, and blatantly ignoring what I was asking for. It was clear she had no interest in actually helping us and seemed more focused on forcing her way through a rigid process than offering customer service. She then abruptly walked away and handed us off to another associate. That associate was Jordan--thankfully. He was everything Iris was not: professional, respectful, and actually willing to listen. He immediately helped my fiancé into a suit, took accurate measurements, and confirmed that they didn't carry the color we needed. He didn't make us fill out a pointless form and instead offered helpful suggestions on where to find what we were looking for. He turned the entire experience around and deserves full credit for that. In the end, just as I originally said, we didn't need to fill out the form because they didn't offer what we were looking for. Iris wasted our time, made the experience stressful, and treated us with complete disregard. She lacks basic listening skills, interrupts constantly, and approaches customer interaction with an inflexible, almost combative attitude. If she's going to work in a customer-facing role, she needs serious training in professionalism and communication. Jordan saved this from being a 1-star review. His excellent service was the only redeeming part of our visit. I highly recommend working with him--just hope you don't get stuck with Iris first.

Went to the Abilene location to purchase a charcoal suit for a robotics event. INCREDIBLE service…read morefrom Jordan and Misty. The suit fits perfectly and worked well for the event. The service and suit expertise at this location is unmatched by any other vendor in Abilene. Thank you for making my suit experience easy!

I recently had to do some shopping for Christmas for my mom and sister. I was so fortunate to find…read morea sales representative named Cindy Boyd. She was the most professional person that I haveThe pleasure of working with in Abilene. She was very helpful in finding the right sizes in exactly the best buys in the store, and additionally she was such a great host by even offer me a bottled water while I waited. I feel like I said a fancy shop in Highland Park in Dallas. She was the best and I will always go back to her whenever I need any assistance

Christina thank you so much for your help. You were very kind and gave superb service. I can't wait…read moreto shop for next season with you

What can I say a girl loves to shop and whats better than shopping...finding a good deal, which is…read morewhat Burlington's offers. Everytime I visit the store, its really clean which I commend the staff for. Also, the aisles are wide enough so you don't feel cramped while shopping. The store offers a wide selection of goods from shoes, clothes, perfumes, bedding, luggage, you name it and they probably have it. For the most part the customer service is pretty however they have recently hired a new younger bunch and they could definitely benefit from some customer service training. All in all I would recommend Burlington's to anyone looking to shop for a good bargain.

From the owner: Head to Burlington, your deal destination! Spring is here and the savings start now. Be sure to…read morestay on trend this season when shopping for ladies, juniors, plus, kids, and mens. Finish off any look with name-brand handbags, shoes, or beauty so that you're in style from head-to-toe! Also, don't forget to browse our home selection where you can save BIG on décor, luggage, and more! Head in today to find deals you can't miss now!

This place is AMAZING…read more I dressed up to accompany my husband in his quest for a suit because we're used to being totally ignored when we've gone to menswear purveyors in Abilene in the past. This was the exact opposite of all previous experiences. My husband needed a new suit for an out of town job interview. Misty immediately fell in and took care of us with military precision. My husband and I got excellent, individualized attention, he got a splendid new suit and accessories AND the price was extremely reasonable. Will sing the praises of this business to anyone I met in the future looking for a premium Big Country clothing buying experience. Well done!

Great store for suits and dresses. Merchandise quality and great customer service all the time…read more Misty is amazing in helping customers find what they need. Her knowledge in clothing industry is beyond compare. 15 years of experience serving local Abilene customers.

Horrible customer service. The girl behind the counter was too busy on her cell…read more phone to help. Went to Mens Wearhouse, where I was treated like a king. Will never go back to Cavenders.

Called to ask for a boots said they didn't have them still went to store and they had them! A win…read morefor me, staff was kind and efficient