Went to see what they had to offer, not really there to buy anything. Melanie was delightful…read more Wasn't pushing me to buy anything just was happy to let me look. She did make a few suggestions but again not pushing anything on me. I didn't end up buying that day, but she still told me to come back again as I left. If I am ever in the need for boots, I will definitely go back to see her.

The customer service is horrible! I just walked out of the…read morestore leaving $399 worth of merchandise in the dressing room because the staff was too busy talking to each other to assist me and another couple in their store. I walked out of the dressing room to go get a different size boot and when I came back, someone was in my dressing room with my stuff.

If you need some Western workwear that will actually stand up to the Texas heat and dust then you…read morefound the right place. I saw this store driving by and was curious so decided to take a peek. The ladies at the front desk were Texas friendly and helpful as I looked around the store. I was like a cowboy at a rodeo looking at my next pair of gear but...(insert funny story hear). I was so excited that I grabbed a couple of shirts and was taking them toward the register when I heard one of the ladies snickering saying in the sweetest Texas drawl, "Baby, that is a good color on you, but I think you might be a bit too short for the shirt". I said, "Ma'am I tried the shirt on due to my wide shoulders it fits perfectly" and she replied, "Well, did you look down?" As I looked down, I realized the shirt was the correct Size number, but it was a XL and came down past my waist. We had big laugh with that, but I did leave out of there with some work shirts and they are holding up strong in this disrespectful Texas heat, plus great prices!!!

Wow, what a selection! This store is amazing. I was greeted immediately and helped to find exactly…read morewhat I needed. Great staff and selection of western wear.

The customer service was outstanding, very personalized and down to earth people. Gonna miss…read morevisiting in Texas. Hope to be back again sometime.

New store, and very helpful employees. We were looking for men's levis and while they didn't have…read morewhat we needed, Charles, the manager who was working that section, was very helpful and showed us how to order what we needed online.

The last 3 times I have gone into this store it takes over 20 minutes to check out because they…read moreonly have one or at the most two registers which take 4 to 5 minutes per customer. Never again.

Looking for jeans. No one spoke, no one in dressing room and clothes everywhere! Very messy and…read moreno customer service. 1 cashier.

Horrible customer service, small selection, VERY messy. Main issue is they do not honor sale signs…read morethat they have posted throughout the entire store. Every single time I come to this location there is some sort of problem. You will get to the front to checkout & realize absolutely nothing you have is on sale because they leave signs up from sales they had days ago. Very very disappointing. Do not recommend.

Went in to get some swim trunks and find my wife some pants, we were in a little bit of a rush and…read moreeven with them being short staffed due to COVID-19, they did awesome. The Manager Rachel was so amazing and found us exactly what we were wanting! If you ever go in there, find Rachel, she is amazing.

Walked in for some jeans. There was maybe 1 customer. No one spoke the entire time. Finally found…read morea pair to try on, wrong size . Any other store they would help! The store is nice and clean but CS is non-existent. Stephenville location is great!

Went to the Abilene location to purchase a charcoal suit for a robotics event. INCREDIBLE service…read morefrom Jordan and Misty. The suit fits perfectly and worked well for the event. The service and suit expertise at this location is unmatched by any other vendor in Abilene. Thank you for making my suit experience easy!

I am extremely disappointed in the first half of my experience at this location. Upon arrival, I…read morewas greeted by Iris, who was dressed unprofessionally with her midriff exposed--completely inappropriate for a formalwear establishment. From the start, she was pushy and dismissive, immediately demanding that I fill out a rental tuxedo form for the wedding party without taking the time to actually listen to what I was saying. I explained multiple times that I was only there to get my fiancé measured for sizing purposes, and that I wasn't planning to rent from this location (we wanted to BUY) since I doubted they carried the color or fit we needed. Despite this, Iris insisted over and over that "this is our process" and refused to proceed unless I filled out the form--something I knew wasn't necessary. When I pointed out the exact suit I wanted my fiancé to try on just for size, she outright refused to let him try it and continued to push the paperwork. Her attitude only got worse--eye-rolling, scoffing, and blatantly ignoring what I was asking for. It was clear she had no interest in actually helping us and seemed more focused on forcing her way through a rigid process than offering customer service. She then abruptly walked away and handed us off to another associate. That associate was Jordan--thankfully. He was everything Iris was not: professional, respectful, and actually willing to listen. He immediately helped my fiancé into a suit, took accurate measurements, and confirmed that they didn't carry the color we needed. He didn't make us fill out a pointless form and instead offered helpful suggestions on where to find what we were looking for. He turned the entire experience around and deserves full credit for that. In the end, just as I originally said, we didn't need to fill out the form because they didn't offer what we were looking for. Iris wasted our time, made the experience stressful, and treated us with complete disregard. She lacks basic listening skills, interrupts constantly, and approaches customer interaction with an inflexible, almost combative attitude. If she's going to work in a customer-facing role, she needs serious training in professionalism and communication. Jordan saved this from being a 1-star review. His excellent service was the only redeeming part of our visit. I highly recommend working with him--just hope you don't get stuck with Iris first.

I recently had to do some shopping for Christmas for my mom and sister. I was so fortunate to find…read morea sales representative named Cindy Boyd. She was the most professional person that I haveThe pleasure of working with in Abilene. She was very helpful in finding the right sizes in exactly the best buys in the store, and additionally she was such a great host by even offer me a bottled water while I waited. I feel like I said a fancy shop in Highland Park in Dallas. She was the best and I will always go back to her whenever I need any assistance

Went there today with my wife to buy luggage for our Daughter. It is in the Men's store/Dillard's…read moresecond location. Straight in, they have free WiFi. Straight to the luggage section, and noticed they had a very large selection. Most are on Sale! We found just what we wanted. Cleanliness was 5/5. Service was 4/5, and here is why. We walked around the store pulling luggage looking for anybody to check us out. Made it almost to pots and pans before finding someone to ask to check out. Walked backed to luggage and waited, for a nice gentlemen to check us out. How far would we have to traverse the store to find a checkout? I think they may have dropped manning too low. That costs a star.

I would just like to say that the young lady named lexi checked us out last night and was one of…read morethe sweetest girls I have ever encountered! Very friendly and relatable! She helped us out a lot and even made us laugh in the little convo me and my friends had with her. She made sure our experience was personal and I hope Burlington knows they have a wonderful team member and I hope she can move up positions one day because she is definitely someone i would want to keep and trust to represent the Burlington company!!

What can I say a girl loves to shop and whats better than shopping...finding a good deal, which is…read morewhat Burlington's offers. Everytime I visit the store, its really clean which I commend the staff for. Also, the aisles are wide enough so you don't feel cramped while shopping. The store offers a wide selection of goods from shoes, clothes, perfumes, bedding, luggage, you name it and they probably have it. For the most part the customer service is pretty however they have recently hired a new younger bunch and they could definitely benefit from some customer service training. All in all I would recommend Burlington's to anyone looking to shop for a good bargain.

This place is AMAZING…read more I dressed up to accompany my husband in his quest for a suit because we're used to being totally ignored when we've gone to menswear purveyors in Abilene in the past. This was the exact opposite of all previous experiences. My husband needed a new suit for an out of town job interview. Misty immediately fell in and took care of us with military precision. My husband and I got excellent, individualized attention, he got a splendid new suit and accessories AND the price was extremely reasonable. Will sing the praises of this business to anyone I met in the future looking for a premium Big Country clothing buying experience. Well done!

Fantastic place for formal wear. I had struck out looking…read morefor a suit at Men's Wearhouse, Dillard's and Penny's. NB Formal came through. I'm 6'8" and they had exactly what I needed in a three piece suit. I'm waiting on alterations but even unaltered I thought it looked great. Reasonably priced. Misty Boden was super professional, attentive and quick!