When we first moved here we tried a two other Property Management places first. They were the…read morebigger names around town. The first place it seemed like the owner was the only person working for the company, including doing any and all handyman/repair work. The second place was much different and we thought we liked them a lot. Turns out we didn't, but that's a whole other review. Our experience with this office was quick, efficient and very relieving. My husband called up after looking at a couple of listings he was interested in, spoke with Theresa and told her what we were looking for, and she also offered up a few things we passed over. We're really happy she did, because we are now in a town home that has everything we needed and wanted at a very affordable rate. We initially wanted a single family home, because we really wanted a garage, and she encouraged us to look anyways. SFH were more expensive with less room inside and no neighbors with connecting walls. She understood our needs and found us a town home that had a garage and was at the end of the building, so we only have one neighbor with connecting walls. The neighbor is just one guy, who is almost never home and when he is is super quiet. We've met him a few times in the less than a month that we've been here. He's also really nice. I know you can't always pick your neighbors, but Theresa really understood that we are a quiet couple who like our home to be equally as quite, jets excluded, and said she knew this would be a good fit because we match very well with the neighbors. It means a lot that she would look out more for us and our wants and needs that she did her bottom line. The tenants who stayed here before us kind of messed up the place, and she did an amazing job making sure everything was in clean and working order. Noticing the repair and work orders needed to get this place back in good condition, I know that the cost was just over what she actually made from renting to the young couple over the 6 month lease, but as a responsible property manager she did what she had to do. I can respect that completely. My husband and I are planning to buy a house by the end of our lease, and in the event that we have to move, we have already decided that she is going to be the property manager if we decide to rent versus selling.

This rental management company is the best. Wonderful staff, caring individuals who take care of…read moretheir owners and clients. Always helpful, reasonably priced rentals. I would highly recommend these folks for either rental management or rental property.

I wish you could give negative stars on Yelp. Churchill is thee worst renting company I've ever…read moreused and do NOT even know how they are still in business. They're super unorganized and do not maintain records properly. My experience with them has been a total nightmare and continues to be a nightmare 5 months after moving out. But let me start from the beginning... Moving in. With my husband in the military we move a lot, and sometimes have a limited amount of time to do so. We were looking for a place to move in to quickly because my husband was going away 10 days after signing the lease. Since he was in Whidbey before me, I saw the apartment once we were already stuck with it for 6 months. The first time I walked in I was shocked with the condition of the apartment. It did not look like the apartment was ready to be moved in to. The walls were dirty and stained, the carpet was dirty and stained, there was a dried spaghetti noodle stuck to the oven, the refrigerator had splatter marks on it, the laundry room smelled so bad it was un-usable for the first two months and it seemed like no amount of cleaning ever made the apartment look or feel cleaner. Everything was noted on the inspection form, yet when we moved out there was more than two hundred dollars taken out of our deposit as a cleaning fee. My husband was gone five out of the seven months we lived there and I'm OCD, so there's no way the apartment was dirty when we moved out. In fact I've gotten my full deposit back everywhere I've previously lived and guarantee the apartment was more clean when we moved out than it was when we moved in. Regardless, here I am 5 months later and still disputing fees and charges that they can't seem to justify with any documentation or receipt record. My advise to anyone who is stuck with them is to save your lease agreement, all your receipts and any paperwork you receive from them. It'll come in handy when your disputing random fees and charges. Having those items saved us from having to repay 800 dollars that they had no record of us paying and credited us 150 that we overpaid. That's almost a thousand dollars!! You would think a business would have some sort of organizational records or receipts of what people have paid. Yet they couldn't provide any. My husband and I had to dig through all our stuff and find proof. I could go on and on about my experience with them but this post is already really long. I honestly wish I had read reviews about them before renting from them and being stuck with this never ending nightmare.

Don't ever rent from them no matter what you do. They are a bunch of crooks who will rip you off…read morelong after you have moved. Go elsewhere

acorn property Management in oak harbor Washington / owner Terri Neilon/broker. this is just an…read moreupdate to a previous review I made last year. Terri will not return a tenants security deposit and owners deposit. numerous attempts have been made the last one she was reported to the attorney general's office for Washington which she never complied to or returned any of their communications. I will continue to fight her I hope you never get involved in this company it will be a nightmare. I'll keep you posted if she ever decides to do the right thing

Acorn is attempting to turn Redwing into a heavily managed neighborhood similar to how a vacation…read morerental neighborhood would be run. Fence broken? You have to use their contractor. Replacing an appliance? You have to get one on their list of approved appliances. All on a house that you own, not them. Worst ever, they should not be running an HOA. They don't own your property and shouldn't be allowed to tell you what you do with your own property.

I am writing from across the country after receiving a check with the remainder of our security…read moredeposit. I had been waiting to hear and pretty much got what I expected based upon other reviews and opinions regarding Eric and his company. To give some background, I am a military member who was attempting to arrange housing for me and my family while I was deployed. This was the only option for my family that I could afford due to lack of base housing. When I arrived, I noted the poor condition of the home (roof, landscaping, carpets, etc.). Despite Eric's claims otherwise, about 25% of the window screens were there (mostly bent and damaged) and the others were missing entirely. Luckily, I didn't really care as the summers are mild enough and it didn't become a factor. I'll come back to this. Throughout our entire time renting here a number of issues came up with the home. From plumbing, to door fixtures (many), as well as major dishwasher and oven problems. At one point the back bushes needed major trimming, so Eric came to the house while I was at work and my wife was home. He asked to use my extension cord for his machine. I came home to find the trimmings all over the backyard and my extension cord where he left it - NOT where he found it. That's just a little taste as to the type of person he is. He does things halfway and relies on others to take care of his mess. Fast forward two years and I deploy. Of course, the dishwasher decides to have issues as soon as I leave. This is a major appliance, especially in a house with 3 children. It took MONTHS for them to fix it. Months. Finally is was fixed after multiple visits. Next the stove decides to go. Again, takes forever to have it fixed. It took me telling them that we are resorting to cooking all of our meals in the microwave in order to light a big enough fire under them to care and have it relaxed. I have never had an issue with a property management company in my life - and I've dealt with many. To be honest, I had to go over everything he did while I was there to make sure it was done properly or at least to a satisfactory livable level. Most things I wouldn't even call on them for because I knew it would take forever, so I bit the bullet snd handled myself. Fast forward again to a week prior to us leaving. A team from Keller Williams as well as Aleesha Cleveland come to the house for a walkthrough as the homeowner made the smart decision to sell the property. The house was 99% packed up so I used this opportunity to ask Aleesha if there was ANYTHING that I should focus on ESPECIALLY cleaning. Her words were, "we're not too picky. You don't need to go crazy cleaning. Everything looks pretty good." I pointed out items that I had mentioned previously that were never fixed, to include window screens, and she seemed fine with it all. I asked again if there was anything standing out to her. The answer was no. So my wife cleaned the house best she could, I patched holes and dod various things to make it look nicer and we prepared to move. Our plan was to leave on a Friday morning early. They refused to allow us to do the final walkthrough Thursday evening (even though the house was empty and we all slept on the floor) and told us it was no big deal that they would do it Friday after we left. Due to it being a VERY short notice move, I had to agree to this, despite being very uneasy about it given the poor reputation of the company, especially with regards to security deposits. Continued in the pictures!

Island Premier managed our rental while we were out of the area and the phrase "no news is good…read morenews" definitely doesn't apply to them. Being out of state, we relied on them to ensure that our house was being maintained and well cared for. However, many things included in our contract were not carried out - gutter cleaning, annual walk-throughs, etc. We have had to do many repairs including fixing visible plumbing leaks that resulted in water damage to the bathroom (consistent with long-term damage) and repairing roof leaks. When an issue was reported to them, we'd receive urgent phone calls insisting we authorize repairs that instant as the company was already there to fix it. While we would never decline a repair, advance notice would have been appreciated especially considering the time it takes to get appointment scheduled and the cost involved. I could continue, but you get the picture. Basically - if you have other options, go with them.

Had to be the worst management company I have ever used. I lived there a year ago and they let the…read moretrash pile up like it was the city dump. It's not the tenants fault because they have replaced the three dumpsters with two that are half the size. I talked to a friend that still lived there and are sending notices that they will charge more if you you throughout your trash when it is full. It is full two days after it is emptied. Looks like they are scamming to charge more. If you talk to them about it they get very defensive and blame it on the trash company. I hope my friend moves. Tried to tell him they will keep your deposit no matter what you do. Oh and they try to sell you there own cleaning/repair/insurance services. Don't waste your time.

I lived in their apartments for two years. Not a good experience. One instance was ants destroying…read morethe wall in the shower. I work in pest control and offered to treat them for free and then they have someone come and repair the wall. After a month and a no show, they finally fixed it. There was also black mold in the walls. Also, after I moved out they charged $60 for a door knob they accused me of installing. It was there when I moved in and none of their employees noticed it until I moved out so they decided to charge me for it. Don't ever use this company. when I got my orders to ship out to training, they gave me till the end of the business day to provide my orders or they were going to charge me an additional month and I was at work. My recruiter ended going over there and showing them my orders. They will stick you for any penny they can. They are no good.

The property managers here are inconsistent in their communication, follow-up ability, and…read moreprofessionalism. I regret going into business with these people. I'm not sure how they are still in business. When I addressed the situation with their leadership, all they said was "we looked into it, and it was just 'miscommunication". No one was held accountable, and they continue to screw things up consistently.

Reminder: property Management companies are traditionally protective of landlords and not tenants…read more A good property management company balances this so that the arrangement is fair for both sides. This property management company takes landlord protections to the extreme. This is the specific clause within their leases that they use to screw over tenants: "If Tenant vacates prior to the expiration of the term as identified above, Tenant shall be fully responsible for the rent and all utility and operating costs for the premises until a new, qualified Tenant is secured, or until the end of the term- whichever is earlier. In addition, Tenant shall be responsible to pay the leasing fee and all associated costs to secure a new tenant." Our situation- we provided notice that we would not be living in the house 3 month before the expiration of the lease. The property management took about a month after we notified to list the property because they were fixing the roof. They did find a new tenant fairly quickly after that, but charged us $1400 to "secure a new tenant." Therefore, they were able to use the time we were paying rent to fix the house for the next tenant, got a new tenant, and got to charge us instead of the landlord to re-lease the property. We continued to pay rent, pay utilities, and mow the lawn the entire time before they were able to secure a new tenant. This is one property management company I would be very careful of. Not great for renters who are looking for a fair, equitable agreement with a landlord.

Please take the previous comments with a grain of salt. Many people who do have positive…read moreexperiences, especially when it comes to realty and home rentals, don't take the time to post reviews. Reviews usually come from the people who find conflict or problems easily, or have a disgruntled frame on life who indeed do take the time to use various avenues to complain and act as a judge because there was an area of disagreement or conflict. In my personal and lengthy experience working with and being heavily assisted by Ed and Anita, I have observed nothing but integrity, sincerity, professionalism and humility. They clearly care about their customers and act in a moral and ethical manner at all times. They are prompt with my needs or concerns. They take the time to have a conservation with me and it often is highly informative, educational and constructive for my own benefit. I love that they are local, immensely caring for their community and truly demonstrate a desire to help any and all of my concerns. I assure anyone reading this review, the negative opinions about Island Broker Realty are likely an anomaly and by no means, are accurate in the representation of this company as a whole. It saddens me, having personally observed their organizational behavior and the community that works with them, that only the few and seldom who do have a negative experience tend to be the ones that project their voice in order to satisfy something deep inside themselves.

Property manager is a bully and is aggressive to boot. He rented me a unit without working smoke…read moredetectors. The cleaning lady performing my move out clean discovered they were without batteries. He is trying to keep my deposit saying I caused damage and didn't clean the unit. I'm 62 and disabled. What on earth could I have maliciously damaged. He refuses my requests for copies of these alleged bills against my deposit. Including paying my already paid final electric bill. I left copies of my cleaning bills in the unit. Because Covid.

I rented an apartment through this "company" and it was just horrible. The manager does not respond…read moreto any emails and phone calls. I did everything by the book for vacating the property such as getting the carpets professionally cleaned etc. Despite all of that I have not received one thing about the return of my security deposit of $1,400. I have tried emailing and calling and he does not want to answer. This experience has been frustrating and unprofessional. I would caution future renters to be careful. Based on my experience, I cannot and will not recommend this landlord.

I beg of you, do not ever rent with this 'company'…read more Steve needs to be shut down. He is an absolute crook. He has no respect for anyone including military. After renting for a year, we PCS, give more than a 30 day notice, no response. Professionally clean our carpets, spend multiple days deep cleaning to way better shape than we received.. We have had no contact with Steve. We had to leave our house key under a door mat on our final move out date because of his incompetence. It's been almost 3 months & have received no paperwork , info, & we definitely lost our $1.5 K deposit for zero reason ... it's a shame oak harbor is so small & military have zero choices for housing & we have to fall to the temptation of renting with Cascade...

Mr Churchill sent us an email wishing us well, then closed up shop. Building vacant, Phones…read moredisconnected, Website 404. No warning.

Horrible experience. Don't expect the "owner" of your unit to deposit your rent check until…read moremid-month or later. No prorations when you move out, so if you're serving your country and the military needs you to move, Churchill & Associates won't respect the fact - you're paying for a full month...real warm and patriotic. It's sad to see a company fight and argue to get every penny out of their country's servicemen and women when they have no control over when and where they are called upon. The military clause (which is skipped over in your lease briefing) will be your only friend. Highlight it. Make sure you keep your copy of the contract. Your security deposit gets cut in half the day you step foot in your unit, regardless of how spotless and damage-free you leave it. You can expect the small remainder of your security deposit to be mailed to you exceptionally late as well. The lease will tell you it's being held for further inspection...regardless of damage once again. Laziness is more accurate. There are so many good property owners in town, spare the time and don't consider this business. You will regret it as we did.