I have used KOA for sometime now and had no problems until I went to there KOA campground in Las Vegas New Mexico. When I arrived at there KOA I was told that the reservation I had made through the KOA on line reservations specifying a site that had satellite openness and a pull through was not available and also told that they do not honor reservations made on line through the KOA site. I was given a back in site that was very poor. Long weeds and uneven. It is know that back in sites are cheaper than pull through sites so I requested a refund of the difference. I was only given $10 when I should have had a least $30. Being very upset about this I contacted KOA Corporation. They sent me an e-mail back saying they do nothing about problems with campground even though it is standing behind there name. Please all be aware that if you make on line reservations through KOA they do not have to be honored and they also do not care if you are cheated out of money read more