On Saturday June 9th,2018 I met the NEW bartender named "maam".Yes that's RIGHT "maam" is her name, because after I asked for her name she refused to give it to me........... I am a regular at knoxies, usually 4 times a week. My wife and I asked for sour cream and steak sauce to go with our wings and fries. She said they had no sour cream and steak sauce was 50 cents extra. I said that because I was never charged in the past for steak sauce I didn't want it. The sour cream apparently doesn't exist there anymore she said. She said she had already poured it and I had to take it. I said throw it out. After that she was the rudest person I have met . She was demeaning and disrespectful , we tried to explain why we didn't want the sauce and she wouldn't even let us talk she just keep screaming at us.She was being so rude and mean, I didn't even want my wings anymore! We just wanted a refund and she refused to give it to me!!!!! My wife and I were nothing but polite and respectful , we love this bar!! We go there 4 or more times a week and are so heart broken that we were treated like this.Bottom line is. If your predecessor gave out free sauce, its not the patrons fault!!! Our experience was uncalled for and just plain wrong . YET, we love this bar, the owners, and the employees who treat customers the way we've been treated at knoxies in the past. That is why, despite this ignorant lazy UNPROFESSIONAL woman. We STILL rate Knoxies 5+. Just not when "maam" is there.
Sincerely,
Marcus And Joni R read more