My AC stopped working Sunday evening, after all HVAC businesses were closed, so by the next morning I was hot and miserable. After doing some research online looking for local recommendations, I called Ziegler Heating & Cooling on Monday morning at 7am. I was sent to voicemail when I contacted Ziegler, so I hung up and called Knoechel. (I called Ziegler first because I have an American Standard AC unit, and based on Zieglers website, it appeared that American Standard was a preferred brand of theirs/they may specialize in. Whereas Lennox appears to be the preferred brand at Knoechel. - my thought process was, if I was going to need a replacement, then I'd want an American Standard, hence Ziegler was my first call). Spoke with a woman who answers incoming calls for Knoechel, who took all of my information (contact info and description of the problem) and informed me that I'd receive a call back shortly. 30 minutes later I received a call from one of their techs who then arrived at my house less than 10 minutes later (I am local in Zelienople, where they are headquartered). Within an hour my AC was running normally again without any attempts to upsell/oversell. (Thorough cleaning of AC coils on the outside unit, replacement of dual capacitor, and temperature checks - about an hours worth of work, $177) All that work PLUS the expediency in response time came at a price that was in line with a competitor a family member had used last week located in Pittsburgh (which was too far away to service my house in Zelie). Without question, I'd recommend Knoechel! read more

The lady who answers the phone is smug and short with people. Happened to me twice and my wife another two times, so it seems to be a pattern. They can't be bothered to come out during a holiday even if you paid for their annual maintenance. Many other HVAC companies that I should know better than to try and go back. read more

Jason came out to quote a new furnace and AC for us after our secondary heat exchanger was condemned by another company. Looking at the system we had, he pointed out that the brand we had might have a warranty on the heat exchanger and to contact an installer for that brand. Lo and behold there was and the warranty was still good. So we were able to fix our furnace at 1/10th the price of having to install a new system. I am so grateful that Jason did this for us as he could have easily withheld that information just to get a sale and I would have never known. Honesty is really hard to find in sales now adays so it's just so refreshing that this company actually is looking out for the community and not just trying to suck money out of everyone. If I ever need any other services I will definitely be calling Knoechel first from now on. Thank you Jason! read more

Knoechel Heating replaced my furnace/AC 12 years ago. I chose them after talking with several companies. I have had a maintenance contract with them ever since and never have been disappointed. I am always impressed by their attention to detail. Never more so than my most recent service call this past Tuesday. Ben the technician was cheerful, knowledgable and chatted with me while he took the various parts of the unit apart, cleaned and checked them and put everything back together. He even found a bird's nest stuck in one of the intake pipes! I heartily recommend these guys for both installation and maintenance. Top notch! read more

Mike and Chris installed our new heating and cooling systems. They completed the job in seven hours. very pleased with the results.

I called this company 3 days ago to be put on their no heat list. They took all my information down, including my phone number. I called them on the 3rd day after not showing up and that's when the lady told me and I quote "you're the one that changed a part on your heater so we can't come out to fix it." I talked to the boss and he gave me a different reason all together. They obviously don't care about their customers. I called a different company and they will be here today. read more

When our current furnace quit we opted to install a heat pump from Knoechel. From the time they came for an inspection to the install & follow-up, I felt they listened & made certain I understood. I felt no sales pressure and like they are local. I appreciate their install crew - fast, courteous and great clean-up. read more

Trying to get some help due to our heat being out and I cannot get anyone to even wait on me. Ringing their bell repeatedly with no response and I hear people talking around the corner. Just would like a little assistance. read more

We have been customers of Knoechel Heating for over 10 years and have ONLY excellent things to say. The entire staff is friendly and courteous. When we have been in need of emergency service they are prompt to come fix the issue. They seem to keep the same technicians so we always know who will be coming to service us. Elmer is friendly, professional, and extremely knowledgeable in service/ equipment. They have always backed their parts and service and explain everything in detail so we understand all that is being done and why. Thank you to Jason, Elmer, and Knoechel Heating for placing the Customer first when it comes to customer service. We highly recommend Knoechel Heating to anyone in need of furnace/ airconditioning repair or replacement. They are the BEST!!!! read more

Quite honestly the best HVAC contractor in the area. Lennox is a quality product, and Knoechel is a great family owned contractor. Had many estimates for a new furnace and central air for my home, Knoechel, was the only one where I didn't feel like I was being sold a used car. They went over all the information that was important, no up selling, just information. There prices were much better than anyone else, and I was getting to keep the Lennox brand, which is what I wanted since my old unit was 40 years old with out a single problem. I accepted their estimate, and the unit was installed in less than a week and in less than 6 hours, other contractors were going to take 2 to 3 weeks to the install and needed multiple days to complete the work. read more

A couple of years ago, soon after moving into our new home, the air conditioner stopped working properly and had Knoechel come for a service. Needed a new system to replace the current 25 year old system. They gave a quote and had them place the order. Once the new system arrived at their warehouse, they discovered a small crack in the brand new Lennox equipment. Appreciate the company not installing a defective HVAC system, even though we had to wait approximately a week for the new system to arrive and for the install, but was happy Knoechel did the right thing even though it was late June and hot. Knoechel performs our twice per year maintenance checks and all the technicians are friendly and diligent while working. They never hesitate to answer our questions. Glad all the technicians immediately place bootie covers over their footwear when entering our home. Great company. read more

Great Service from sale to installation, best of 5 estimates, I highly recommend! You can't go wrong with this company...

They are 3/4 of the way through a large project for me, replacing the furnace, a/c, boiler, and converting my electric hot water tank to a gas on-demand system. I scheduled five companies to provide estimates. One never showed up, and I cancelled another because I'd made up my mind after the first three estimates that I wanted to use Knoechel. Jason's interview/estimate was completely professional. He answered every question I had with patience and honesty. His estimate was provided in writing and with specific model numbers, and he was the only contractor to follow up with a phone call after a few days to see if I had any additional questions or concerns. Based on my research and the other two estimates I thought his bid was very competitive and decided to hire them. I have no regrets. The crew showed up on time and were also complete professionals. They worked hard to get the work done efficiently; accommodated my requests; addressed any concerns I had; were polite and cleaned up every inch of the work area. Right now the new furnace, A/C, and hot water system are up and running. The installation looks textbook neat and tidy and I know they went to the trouble to make sure all the exterior vents were lined up at the same height. The units are as quiet as promised and seem to be working well. (They've only been in for one day, but at this point I'm pleased with the choices.) The boiler replacement is scheduled soon, but I don't anticipate any problems and will edit this if anything changes. I have very high standards and tend to be critical with my reviews, but I have zero complaints with Knoechel and feel very good about referring friends to them. I would definitely recommend this company. read more

Absolutely fantastic service! I had three men install a garage heater and re-do all the piping and lines as well yesterday. They were the nicest and friendliest group of installers I have ever met! Worked for 11 hours straight and had no complaints, just positive upbeat attitudes. They did a fantastic job, as well as did a great job explaining how everything worked and all the new parts. They were so great to talk too and hard workers. Couldn't be more satisfied! I will recommend Knoechel to anyone and will continue to use them myself! read more

Excellent service. Furnance broke during coldest week of year. Knoechel came out to diagnose problem on Friday, and was able to install new furnance/ac on Monday. Very prompt and courteous service. All the servicemen were helpful and courteous. Would definitely recommend. read more

This place is out to rip off it's customers, from the 1st phone call to years later. Had them install a new Lennox furnace in my home, now the heat exchanger is cracked in multiple places. Had them install a home ac unit in my home, the coil leaked less then a year later. Of course they will be happy to replace it - as long as you pay for them to do it a second time. They tried telling me furnace was leaking CO2 to get more money out of me. Thing is, it was summer and the furnace hadn't been running for months (my own CO2 monitor was quiet). Do not use this company for anything! read more