This was the worst taxi service I have ever experienced. I was having a medical procedure performed that required either a friend/family or medical transportation service to & from the medical center on 1/20/22. With the COVID environment and no friends/family available to take an entire afternoon out of their schedule to assist me, I utilized the medical transport service, Beyond Ride, recommended in the preparation documentation I received from the medical facility. Not only did they charge easily triple what a normal taxi service would charge, they were late, unprofessional on the phone and in person, and the mini-van that arrived was disgustingly dirty and packed full of items that clogged up all but one small area of the seat I was to sit in. Had I been handicapped in any way, there is no way I could have entered the van; as it was I had to step high to get footing in (there was no sideboard to step on) and bend at almost 90 degrees to enter the small space. There was a co-worker in the front seat, with bags and lots of "stuff" surrounding him and the driver and in between their seats. Then there was her driving. Not only was she late arriving which put me in the awkward position of notifying the medical center that I would be late, but her driving was dangerous and inattentive. Her attempts to chit-chat during the drive to and from the procedure were futile since the vehicle was so incredibly noisy, with a rattle in the back that sounded like the rear window or door was open, that I couldn't even understand what she was saying. I am horrified that others with serious medical handicaps have been relegated to using this service. The day after the procedure I tried to contact the company via website messaging and via email, and then 2 days following, to no avail. I am in the process of notifying the medical center where my procedure was done so they can, hopefully, remove this service from their documentation for future patients. Horrible. Absolutely horrible. read more
