Very clean and bright front desk/breakfast area. Decent food selections. Helpful staff. Room was…read moresuper clean and fresh. Comfortable climate and mattress. Would definitely stay again. Walmart is nearby plus several restaurants.

I spent the night in Mayberry!!!!!…read more This Hampton Inn is very nice and clean. Since they offer digital keys there was no need to check in and deal with staff. In our room was some decor reminding you of the Mayberry connection. You are minutes from historic downtown and stops like...Wally's Fillin' Station, Floyd's City Barber Shop and The Andy Griffith Museum. This would be a great place to stay if visiting Mayberry Days. The only reason for 4 stars is the hotel is not marked real well. We had a hard time finding our room in a timely manner. Definitely would stay here again

Overnighted on long road trip. Staff friendly and helpful. Reasonable rate. Room clean, frig…read moreclean and working well. Ample hot water. Beds comfy. Decor fresh, clean and bright.

The toilet was horrible broken and old. The walls of the room are yellow green. And it's musty and…read moresmells like someone smoked in here!!!

Due to flooding we spent 3 weeks at this motel. The General Manager (Bob Patel) went to great…read moreefforts to make sure we were accommodated for the entire period that our house was under going demo. He shifted several reservations around so we would not have to constantly change rooms. The entire front desk staff were always there to help us. The staff were friendly, professional and very helpful to make sure our needs were met during this difficult time. Even considering the challenges during this period with COVID-19, the staff made sure to see to it that we had a hat we needed. My hat off to the housekeeping staff for the excellent hard work they did to keep our room clean and healthy. In our time of need this facility and the staff did their best to accommodate us in our time of need.

1) The front desk guy was super unfriendly. He was eating and I could tell he felt 'super…read moreinterrupted' that I was God forbid checking in at 8PM. 2) The entire place smells like moisture or mold. We were out in a room and had to be moved, because we couldn't stand the smell. 3) Carpet felt wet. Def a moisture issue there. 4) Breakfast was good and the guy working breakfast was very nice.

Traveling back from North Carolina we made this stop with Wytheville being booked. We rolled in…read morelate around midnight and greeted by one of the nicest people ever. This lady recognized we were tired and a baby. She helped get us set up in a nice room and offered to upgrade us to make sure we were comfortable for the short stay. She insured we had everything we needed. We are beyond grateful for this lady and having a room with a microwave to heat up the water for the bottles. Only suggestion I would have is new pillows, the place was very clean, and sheets were clean. The pillows were marked "soft" and "firm." They all felt like they were destroyed in a pillow fight and lacked any support at all.

Typically I stay in Hilton venues but we decided due to the length of our stay to try the Holiday…read moreInn Express as the pricing was more competitive compared to the Hampton Inn that was also doing construction. Insights: price for two week stay was competitive and flexible if we needed to add/remove a day, breakfast (hubs like the pastry selections and I was pleased with the coffee which was make as you go from a self-serve machine that grinds the beans and then is a pour over), Holiday Inn member points, corporate owned (this has become important to us as we have had huge issues with independently owned hotels like Best Westerns that corporate refuses to address), location in town is easy to get in and out and central to food, pharmacy, and other stores that we needed such as UPS/Lowes. Facility is newer, clean and smells clean but needs some TLC including carpet/floors, bathroom detail in the room such as floor corners and window wells in the rooms. Bed linens were clean and bed was comfy. Room set-up worked well but we selected a room with more space because of the extended stay. Employees were super friendly and responsive; no problem requesting more towels. We used the laundry room (one washer/one dryer) as we often are tromping around our acreage and need to wash tshirts and such; the machines ran well and did its job. The black out shade worked its magic and the window was large and offered a great view of Mt. Airy. We would definitely stay here again. We definitely will stay here again.

Clean room, indoor pool, close to the interstate. Very…read morefriendly staff! Accepts pets if you have them with you. The bed was comfortable and clean. Free complimentary breakfast.

If we could give No stars we would! Our friend booked this hotel on our road trip to and from…read moreScranton and Lancaster PA to see the Big Boy locomotives. He said he always stayed at this Quality(less) Inn on his drives to Pa, and that it was recently renovated. It has two stories, no elevator! I walk with a cane and had to pull myself up & down a step at a time - the clerk claimed there were no vacant rooms on the first floor, but thinking back, it didn't seem that way. I'll bet it was bc our friend booked on a discount site. and wtgry gave those to awards guests or people who booked directly on their site. On our return trip, I asked if we could cancel and stay at the Hampton Inn nearby - which cost even less booking on the Hilton app! Our friend said we couldn't cancel. Once again, climbing stairs to our rooms, but at least we packed one small bag to lug up with our 71 year old selves. The first room we opened had dirty linens piled on the floor next to the stripped bed! It wasn't ready! So our friend told us to take the queen room- my husband needs a king but we agreed and he went to get a new room. Ours had a hole in the wall next to the bed on the side my husband slept on. We had to lift the refrigerator door above the lip of the shelf so we could open it. The bathroom door opened into the toilet seat. Towels were practically see-through. Renovated? Maybe in the 70's?! The breakfast offerings were horrid - we had coffee and a yogurt- would have loved a banana, but nope. The worst part of our experience was, once we were on the highway heading home to N Florida, my husband said he'd been bitten by something during the night! I wanted him to turn back to show the desk clerk but our friend was in a hurry to get back, which was another 2- hour drive for him from our house. We arrived home late and went to bed, even though J wanted him to take him to the ER. Next morning, he said we'd better go to the hospital. You'll see from the photos. I wish I'd thought to photograph that hole in the room! the story is this: At 3:00, nyachieo husband woke as if from a dream thinking something bit him in his dream. He got up, used the bathroom, then sat in the chair feeling clammy and generally crummy. You can see the photos of the bite on his arm, near the elbow on the inside. The bite was measured in the ER to be too big for a bat or rodent, 2.2cm, definitely looked like venemous snake bite - but maybe a dry bite or warning. Way to big for a bat unless it was a giant, and even pretty big for a venemous snake, probably 4-7'!!! Yikes!!! After calling their county hospital, we learned it could have been 1 of 4 venemous snakes in that area- most likely a timber snake! I alerted the hotel desk clerk Nancy and her manager. They both said they tore the room apart and found nothing and there was no way a snake got into the room! They said snakes don't climb! My husband thinks s snake was either under my pillows or under the edge of his side of the bed, because he usually hangs his arm off the bed or tucks it under my pillow. We live in Florida and I've seen snakes climb buildings and trees. It had to have been living in the hole in the wall/maybe even nesting! So after doing my research and talking to the nurses and ER doctor, including calling an ER doctor in our family, we agreed with the diagnosis of feral animal bite, because w/o the animal, my husband would have to endure rabies series of shots to be safe. The doctor and I both lived in NM where rabies is in bars, feral dogs, etc. Once you show symptoms there's no cure- you die. The first injection was going to be painful, so the ER nurse took him into her office and injected directly into both fang punctures!!! He said it was so painful that he nearly ripped the arm off the chair. He had to have 3 more injections over the next two weeks, driving to Jacksonville for each shot. I kept in contact with the hotel manager who said the owner would be calling or emailing us, but he never did. I'm pretty sure the staff we spoke to believed us, as did the health dep who said they and the sheriff would visit the scene and they notified the county where the ER is located in Jax. They kept thanking me for being so kind and even keeled. But basically there was nothing they could do - even though the owner was local? How about at least a cash refund? I'll bet he feared a law suit- we just kept asking them to try to identify the snake for the doctors!!! The manager said she felt so badly but couldn't give us points towards another stay - we've never stayed at a Quality Inn nor will we ever! Give us a Hilton property, which my husband booked for us while we were up in PA. My husband has suffered from pain anguish stomach & digestive issues, & headaches after the injections which he most likely didn't need but death from rabies-? He took the injections.

Ugh.... The thought…read moreof driving the nightmare traffic of Charlotte NC is terrible ... somehow the various local governments have created a monster. Our experience is to drive from Dayton Ohio to a Fairfield just south of Charlotte - but NEVER again on a Friday afternoon. I had stayed at Fairfield years ago in Elkin.... Thus reserved 5th floor and Everything is fine. Pleasant checkin, neat area restaurant, really great and clean room, pleasant breakfast area with large hot container of oatmeal - NOT oatmeal packets.... A road oasis as good as it gets....

The Fairfield Inn & Suites in Elkin was decorated to the nines for the Fourth of July. They went…read moreall out on the lobby. Service was friendly when I arrived and I was given a welcome gift of water and snacks. The hallways are very warm/humid so it seems the air conditioning was just in the rooms. The room was in two sections with the bed in one area and the couch and desk in another. The bed section was tight so not much room to move. The lounging section was comfortable but not enough lighting. There was a broken light or bad lightbulb in one of the lights so I am not sure if that would have helped. On the second night I moved the lamps from the bed section to the other part of the room so I could read. If the wall wasn't in the room that would have let more daylight reach the other side. The tv in the room was large and the tv had limited cable stations. The WIFI was good. Breakfast had a wide assortment of items and this one had a toaster. The first day it was well attended to and kept up with keeping the food selection stocked and tables clean. This was not happening on the second day. Newspapers were available in the mornings. I'd stay here again if back in Elkin, NC.

Stayed here one night last week. Used digital check-in and was able to go right to my room with my…read moredigital key. This isn't a super new Hampton Inn but everything in the room was clean, comfortable, and in working order. My grumble with this location (and so many others) is that the desk was right next to the a/c unit so I couldn't work without being turned into a popsicle. The location is good. Right on the main drag in Galax with a Sheetz across the street (not really walkable though. the "street" is 6 lanes. As others have mentioned breakfast is great and did seem to include an extra hot item. I do wish the staff was a bit more friendly. I passed the front desk multiple times and was never greeted. Additionally the breakfast attendant didn't provide any sort of greeting. It's a small thing but I have come to expect it.

Their internet was out. They knew this when I checked in and didn't tell me…read more When as a business traveler I told them I had to have internet, check me out at no charge. They refused. Their "manager" has to approve it and wouldn't be back for days. Hilton apologized for their behavior but they still charged me anyway. Avoid this place.

This hotel is VERY, VERY CLEAN!! This hotel doesn't have all the amenities like a big chain hotel…read morebut they make up for it with they're incredible friendly and accommodating service and the cleanliness. We asked for a room with a view and she was more than happy to accommodate us. We would definitely stay here again.

I guess it was OK for one night stay I was impressed in any way matter shape or form. They shut the…read morekey to our room off prior to 11 o'clock while we were still trying to get things out of the room not my idea of a good hotel. I cannot see a rating of nine for this place at all.