Really disheartening…read more Got my wedding dress steamed and pressed only. My mom picked up the dress yesterday and when she opened the bag at home, she called me crying. The dress has more wrinkles in it than when I dropped it off, they broke my garment bag zipper, and overall the dress is worse than when I initially dropped it off. I immediately drive into town to take a look as I live 2 hours away. My wedding is in just a few days. I call to see if I can speak to a manager and I'm told he won't be in until tomorrow. This morning, I bring in pictures of the dress and ask for my money back. The manager was extremely rude, his employee claims the bag was broke when I dropped it off, and says their work is professionally done. He then says I'm just trying to get my money back and he won't do that. First off, the bag was not broke when I dropped it off. That is when I knew I couldn't trust them. As you said, a garment bag is only $5 so why would you lie about this? You had safety pins to keep the bag closed. What women would drop off her wedding dress in a bag like that? Secondly, you claim these are "minor" issues and that you don't see a problem. You talked down to me. You didn't care your work was not to my satisfaction. I will not bring this dress back since this is the level of care you treated it with the first time around. My father was able to break through to the manager and he finally offers for us to bring the dress back tomorrow for them to fix it (not today, which he said is none of my business as to why they cannot handle this issue today). Keep the money, you'll need it if this is the level of customer service and quality of work you provide. I will gladly take my dress elsewhere and pay a rush fee so you do not touch my dress again.

I had about 8 shirts cleaned there. They put their tags on the bottom of each shirt, which poked…read moreholes in the shirts. They didn't even ask me if it was ok, before they put holes in my shirts. They also "tried" to clean another jersey and shirt of mine. When they couldn't get the stains out, they didn't offer any sort of refund or price deduction for those 2 items. Other shirts they "cleaned" had a weird sticky/dry feel. I'll never use this business again.

Always a friendly greeting when dropping off our items to get cleaned. The price is fair, even if…read moreyou have no coupons. I do have to say they advertise they do shoe repair, but the staff was unfamiliar with this service.

This dry cleaners is clean and efficient. I appreciate that they are always on time and get my…read moreitems cleaned pronto. They are a great full service dry cleaners and are conveniently located across from Avon Commons next to Fresh Planet.

What a positive experience it was on my first visit. Sandy is so talented with many years of…read moreexperience. I had several pairs of pants tailored and the quality was A+. It was A very quick turnover and more than fair pricing. I guarantee I will be back.

Very professional . Sandy is very talented. Everything I asked even sometimes she may say can not…read moredo. Always has suggestions,it comes out perfect . Great job

New Era Cleaners and Tailoring are elegant professionals and artisans at their craft. A pleasure…read moreto work with and the results speak for themselves. My wedding dress came needing a tricky adjustment and they ensured me it was easy for their skill and helped the dress fit like a glove. I highly recommend them for Wedding dress help!

Still can't believe this day was real…read more We eloped on 1/23/21 at the Cleveland botanical gardens & only gave ourselves one month to prepare! New Era Cleaning helped sooo much!!! To go with the planty theme, I had the crazy idea of wearing a two piece wedding dress with custom embroidery pieces of my cats & plants on the top. SUPER special thanks to Lexi Ke for bringing my vision to life. I gave New Era Cleaning & Tailoring my dress, patches, & great grandmothers coat 2 weeks before the wedding. The skirt needed hemmed, waist needed taken in, top needed to be fitted to my measurements, & the patches needed to be hand-stitched onto the top.... Somehow, someway they were able to get it finished in time! SOOOOO thankful for their customer service & for the hard work the employees do! Literally, I don't know what I would have done without y'all!

This company's dry cleaning is amazing - I've used them to make a few alterations to coats as well…read moreas dry cleaning my wool sweaters. I wanted to specifically talk about their leather cleaning services. I took this vintage suede rancher coat t them to have dry cleaned because when I thrifted it the coat was very dingy and stained. Norge Dry Cleaners is clear on the fact that they outsource leather and suede cleaning, so technically they aren't the ones cleaning those materials. That being said they seem to trust good companies with that service because the coat came back in excellent condition. I wish I took before and after photos so that others could see the difference. I can't wait to continue using this company for my cleaning and alteration needs!

New to the area--did a great job with my suit coat, blazer, and silk dress. I'll stick with em. No…read moreprice comparison--was more than my place in Waltham, MA.

I can't say enough good things about Master / Cavalier Cleaners! I brought in a military burial…read moreflag that needed to be cleaned, and to my surprise, they cleaned it free of charge. That act of kindness meant so much to me. From drop-off to pick-up, the entire experience was outstanding. Their communication was excellent, with convenient text message updates every step of the way, and the customer service was friendly and professional. The flag was returned looking beautiful, and I truly appreciated the care and respect they showed. I've definitely found my new go-to dry cleaner and highly recommend Cavalier Cleaners!

Yes service is excellent usually has cleaning available next day . Had taken my comforter there…read moredry cleaned for $22. Reccommend them to everybody there just is not a lit of dry cleaners any longer

All reviews say how extremely friendly this place is, must just be for people they know personally…read more I went in with a concern about dry cleaning a dress and 3 people just stood and stared at me before the owner came over and did not really make me comfortable on how to handle my concerns. Took the dress somewhere else.

I was looking for a dry cleaner with same-day service, which is when I found Williamsburg in the…read moreplaza with PetPeople on Detroit in Rocky River. The employees are very helpful and very nice. They were a little more expensive than my last dry cleaner, but the 20cents extra for boxing my husband's shirts turned out to be well-worth it! They are neatly folded and wrapped as if they were brand new: the easiest way to pack them into a suitcase. Plus, the drive-thru is an amazing feature to have, especially when it's raining.

A great place for dry cleaning. This is an old school shop with a cool vibe, it is family run and…read morehas been for years. I always appreciate the staff who are both friendly and knowledgeable. I won't take my clothing anywhere else!!!

Reasonably priced and have done a nice job on our weekly dry cleaning and laundry. We have been…read moreusing them for about 3 weeks and average 8-10 pieces per week of dry cleaning/laundry items, including men's suits, women's dress pants and blouses and button down shirts. The dry cleaning comes back pressed, clean and in good condition. Shirts come back pressed and without wrinkles.