I brought my vehicle to Tires Plus for a basic seasonal tire swap. What I got in return was a…read morenightmare of vehicle damage, poor treatment, and zero accountability.
Immediately after the service, I noticed steering issues, loud squealing, and my vehicle pulling to the left -- none of which were present beforehand. I returned for a pre-booked oil change the following week and expressed my concerns; they then had their mechanic test drive and inspect my vehicle. At no point did they acknowledge any major issues or mention anything unsafe.
The Service Advisor came out and asked if I'd hit anything hard. I said no. He said, "Your steering wheel is way off." During that visit, they also told me my car needed rear brakes, possibly a seized caliper, and quoted me over $1,700 in repairs -- which I later confirmed were not needed at all. I had also just had my rear brakes done not even 2 years prior.
They also recommended an alignment -- but when I asked to book it, they told me to wait until I "did my brakes." I was not informed that my vehicle was unsafe to drive or that the alignment needed to be done immediately.
Not long after, while driving to Abbotsford with my sister and toddler, I nearly lost control of my vehicle on the highway. I was so scared I couldn't drive it home. I inched it to another shop, where I learned that my car was unsafe to drive due to:
* Both control arms were damaged and needed replacement.
* My tires were worn to the cords on the inside edges
* The alignment was severely off on all 4 corners
* My winter rims were severely dented and caved in and no longer usable.
Even more disturbing: When Tires Plus hammered my winter rims excessively with a sledgehammer during removal, there was no attempt to notify me, no attempt to warn me of any damages that might occur, and the damaged rims were handed back in plastic bags without any notice or explanation. I was sent on my way with a severely compromised vehicle. Not once. But TWICE.
When I raised these concerns, the shop owner laughed at me and dismissed my experience entirely. That lack of professionalism was as shocking as the damage itself.
To be clear, this isn't about trying to get free service -- it's about safety, transparency, and respect. Prior to this visit, my vehicle had passed a full inspection elsewhere: tires, alignment, steering, and suspension were all in good condition. The problems began immediately after this shop's service.
I've since documented everything -- with photos, written reports, and damaged parts.
I trusted this shop to do a routine job, and they returned my vehicle in far worse shape. I absolutely cannot recommend Tires Plus.
