We chose Pine Street for a full house remodel (replacing electric, plumbing, major structural…read morerevisions) of an historical home in the West Chester borough. Our primary objective was the highest quality work that would preserve the historical aspect of the home, but fully modernized and at the lowest reasonable cost. Nearly three years since we engaged them and we continue to feel like that was the best decision we could have possibly made. The essential things that made this experience wonderful for us, particularly as first-time home renovators, were the detailed planning and rigorous project management, the quality of craftsmanship and expert network, and the incredibly warm professionalism and care of the team. In sum, they delivered below our initial cost projections and ahead of time -- nearly the opposite of all the horror stories we've heard about some of the other crews. In the beginning, it was a very difficult decision to choose Pine Street. Their cost projections were higher than their competitors by A LOT. I nearly dismissed them because of it. But the level of detail and thoughtfulness in the bid really won me over. When I questioned competitors about some of the detail included in the PS bid, they would always respond that if that happened, they would need to increase costs, etc. It really made me worry about what final costs would eventually be and I ultimately chose PS for their transparency and integrity. Perhaps the best element of the entire project was the onsite project manager. This is a person who will be your main point of contact throughout, who will have all of the answers and will ultimately know your home better than you do. This is an enormous gift and a real relief in what would otherwise be a stressful time. Ours would call us proactively, make great suggestions and recommendations (things that you just don't know as you begin, but that are revealed as you get started). For example, he had a piece of reclaimed barn wood in his garage that he used as an accent piece in a stairwell or, in another case, was able to use parts of the existing rafters as trim in the bedroom. These little things feel brilliant when you're trying to preserve the feel of the home and keep costs low -- and these are simply things we never could have anticipated in the planning stage. This role in your remodel can really magnify the experience as a client. Another aspect to consider is that Pine Street has cultivated a network of people they trust over years of experience and working together. Every single person who came through our house was knowledgeable, respectful and responsive. The team would not have allowed it to be any other way. Further, at the end of the project, they gave us a portfolio of contact information for each person that had worked on the house, so if anything goes wrong or we need some additional work, we have a network of folks that know the house and that we know we can trust (and who, by the way, will be very quick to respond out of respect for their relationship with Pine Street). Finally, the part that is hardest to articulate, is the warm professionalism that the team brings. You'll feel it first with Brendon when you call with your first inquiry, but you'll leave feeling nearly astonished that the entire team carries it forward: problems will be addressed and solved before you even hear about them; the site will be clean at the end of every day without fail; the team will stop what they're doing when you enter to make sure you can see and understand the steps that are being taken (and they never got impatient with our very frequent visits). Again, all things we didn't know before we started but ended up defining the quality of our experience. It is an important decision to choose the right partner in these efforts. I can get easily stressed out by the volume of decisions that need to be made and was vigilant about costs and timing. The Pine Street team exceeded most of our expectations and left us knowing we made absolutely the right decision.

We had a very large scale renovation done by Pine Street that took about four months. They were…read morealways professional, provided great design advice along the way, and for the most part communicated well. This was a big project organizing lots of materials, people--including us, the clients and juggling unexpected structural issues, so of course there were a few minor hiccups along with way and the project took a bit longer than initially expected, but this was in part because of change orders we made. All in all, a great experience. This was our first renovation and it was as painless as you can get. We've been recommending Pine Street for the high quality, good design suggestions and smooth process.

Hockessin Store is great! Both Michele and Allison provided personalized service. I never felt…read morerushed. They helped understand all choices and designs, which can be overwhelming. Michele provided great suggestions for design that I would not have thought of. I highly recommend.

We received very poor customer service from Sam and the owner, Mike. After multiple calls and…read moreemails to correct a mistake they made with our crown molding costing us over $2500, they have been unwilling to refund what I paid for the molding and insist on me buying more at cost ($1250) after I already paid them initially. There were also errors with an oak trim piece (3" wide instead of 5") for my range hood and incorrect drawer fronts on our island that do not match the other wall cabinets. The cabinet touch-up kit has items missing and an incorrect color touch up so I have no way to fill nail holes on the trim. They have said these were their errors and that they would re-order the pieces, but they have yet to do so. I would hesitate to trust them if you are considering doing a kitchen design as it is simply not worth the risk and months of delay due to missing/incorrect items. Please look at their reviews as most of the high rated reviews are made up profiles with one or only a handful of reviews. Buyer beware. [Update, I just noticed the owner posted a reply today stating they warned against this crown molding and that is simply not true, in fact, I wanted two-stage crown and they advised against it since I was going with 39" cabinets. He also states that he would still like to help complete the job to my liking and to call him, but I can assure you that we talked twice this week including yesterday afternoon and he refused to refund even just the cost of my crown molding unless I buy more from him. This is no longer an option as I have already spent hours making custom crown and getting paint matched for the trim. He said at the end of the call the "we're done" so not sure why he posted this today. We have not received the 5" oak trim board, missing touch-up items, or corrected drawer fronts. I even offered to keep the incorrect drawer fronts if he would refund the cost of my crown and he would not.]

When I first decided to purchase a foreclosure, my mind was racing with decisions and options of…read morewhat absolutely needed to be renovated and how much it would cost. At first I was ruling out new cabinets because I thought I would definitely not have money in my budget and I initially researched re-facing options. Big mistake! The estimates I got from the re-facing companies were horribly expensive especially given that they would not be installing brand new cabinets. My contractor (that was working on other projects) suggested I go to Cabinets to Go and I'm so glad I did! I was able to get brand new cabinets for an extremely low price and while they aren't completely customized, you can somewhat design your cabinet layout and choose what types of drawers and cabinets you want and where they will be placed. There are several color options and styles to choose from and the quality is excellent. If you feel confident in your measurements, or you have a trusted contractor to take measurement's for you, then definitely consider cabinets to go as an option. They do not come out and measure like other more expensive kitchen design centers. I also suggest visiting on a week day if your schedule allows as the weekends get busy and you may have to wait a while to work with a representative at their showroom/store. It takes about two weeks for your cabinets to come in once they are ordered. There were a couple minor issues, like missing pieces to my order, but when I called they were ordered and sent. Overall I am pleased with the look of the finished installation. If you are going to install yourself or you have a reasonable contractor, this place is by far an excellent and affordable choice for your kitchen renovations!

I just redid my kitchen using cabinets from CABINETS TO GO in Claymont, Delaware. My sales…read moreconsultant was Alicia, and she was fabulous. She took great care in planning out my cabinet design, a center island, and recommending a wonderful granite place. Alicia worked with me to get the best sale price at the time. She and the other staff there, Curtis and Gabrielle, were so responsive to my questions, delivery date, and an additional cabinet purchase. The cabinets are beautiful! All wood, dovetailed and Guaranteed for life. You can even pass the warranty on wants to new owners if you sell your home. I couldn't be happier with my new kitchen and the great customer service.

I've dealt with Joe at the cabinet factory many years ago while designing my own kitchen and the…read moreservice and product were both top notch. Recently my clients have been requesting quality made cabinetry, so I gave the cabinet factory a call. AGAIN I am pleased ! I WILL be back. Thanks again

Ralph came to me in November at that time, my house needed extensive work. I had just fired another…read morecompany. He had an exterminator at my house the next day. I had paid 1200.00 one of Ralph's contractors to demo my kitchen, before I actually had Ralph's team start in my basement where I had termite damage. He had charged me 18,000 to demo and frame joist replacement and drywall the one side of my basement, build new stairs. His workers did work they were not supposed to complete. Ralph stated to me that he could not charge me for the work and that it cost him 5000.00 IN TIME AND LABOR! Subsequently, I had him renovate the first floor and we extended the drywall to the hallways on my second floor His initial charge was 30,000, which became 35,000, that he charged me for add-ons. I was not pleased with the increase, and the end of the day's clean ups initially, when I addressed it with Ralph, it improved. They build a half wall that is wobbly. I have no hand rails on my stairs. I will install on my own. I just had a real estate appraisal that I was told I have to have my gas line reinstalled because it won't pass a home inspection for safety concerns, because it is exposed along the basement stairs wall, and someone could possibly lean on it and break it. I had to replace a faulty receptacle. The house is nice by appearance ,there were some less than satisfactory details that were never finished. The workers were dependable and showed up on time, and some days earlier than expected. The cabinets were originally not installed correctly and Ralph promptly had them corrected, and they are beautiful. The floors are very nice, some of the trim was not up to my expectations. They installed new back and front doors that I had purchased. One of the doors was left swing and Ralph had the correct door purchased and exchanged them. The replacement was damaged and Ralph had it exchanged and correctly installed, at no charge. I am having difficulty with a hard wired smoke alarm location that continues to set off, It is installed "according to code specifications." but quite annoying. The plumbing was converted to Pex tubing, and the electrical was upgraded with very nice ceiling inserted LED lighting Overall, my house is so much more improved, I was pleased overall, but there are items that I believe could've been done better. Thank you.

Ralph and his team were responsive, courteous, professional, and precise. Both showers in our house…read morestarted leaking at the same time and required entire remodels. RTP Remodel did awesome work. They worked with us, helped coordinate with the tile supplier and plumber, and helped us locate hard-to-find parts. They went above and beyond, and the results look just great. Thanks, Ralph!

RAM Cabinetry did an outstanding job with counter tops, back-splash and silencing my floor from…read morecourtesy of the original builder. The company was on time, on budget ( no surprises) and my kitchen looks great. I could not be happier. Their follow-up and attention to detail is worth five stars.

From the owner: Serving West Chester and surrounding areas since 1991, from design to the finished product, we…read morecreate custom cabinetry, countertops, and more. Stop in our beautiful show room to see some of our unique designs. We guarantee satisfaction from start to finish. Call us today for more information and schedule your appointment.