The photo printing services here are beyond terrible. This latest experience has been by far the worst I'd ever experienced at any Kmart.
I came here in order to have a custom canvas made. Four machines sit across the back wall. One wasn't working and was switched off. Out of the three that were, only two of them had working USB slots. Issue was that there wasn't a sign up informing customers this, despite staff knowing the issue.
After finding out that the USB was broken, I waited for another of the machines. When I finally did get to use one, there was no option for canvas prints. I spent another five minutes looking through the services and out of frustration went and spoke with someone at the counter. "We can't print canvases here, right now."
Went back to the machine and found a substitute. A 20" x 20" block print on metallic printing paper. The ordering process takes a while when progressing through the self-service machines, as each page takes roughly fifteen seconds to load.
I finally got my receipt. I went to go pay and half way through paying I mentioned how cool a metallic print would look. It was then I was told that they couldn't do my order because they did haven't any metallic printing paper.
I went back yet again. Re-did the entire process once more. A 20" x 20" block print on STANDARD printing paper. Completed my order and waited at the counter once more. Served by the same staff member since the beginning of this whole fiasco. "We can't do twenty by twenty prints, only eight by tens, and there isn't any instant service so you'll have to return tomorrow."
All and all I spent maybe half an hour for nothing other than getting to use broken machines, waiting in line, and being repeatedly told that the advertised service isn't available. read more