I had a very disappointing experience at what is considered a high-end salon…read more
Before booking my first appointment, I sent photos of my current hair and inspiration pictures to the stylist. I have an AirTouch technique in my hair, and since the salon does not offer AirTouch services, I wanted to confirm in advance that we could achieve a similar look using balayage or highlights. I was assured we could proceed.
At the appointment, I waited a bit (which I understand happens in Miami). Once seated, the stylist examined my hair carefully and suggested doing a half head of highlights first to see how my fine, chemically damaged hair would react. I appreciated the caution and explained my previous negative experience with another stylist.
When I left the salon, I was happy. The result wasn't identical to my inspiration photos, but I felt good about it.
However, after washing my hair once, I noticed obvious orange foil spots and poorly blended areas near my ears. I immediately contacted the salon, and to their credit, they accommodated me the next day for a correction.
Unfortunately, the solution offered was to darken my roots to cover the orange spots. This left me questioning why I paid $450 to lighten my roots, only to have them darkened again. Now, just a little over two weeks later, my hair already looks grown out because of the darker roots.
For the price point and reputation of this salon, I expected better execution and a longer-lasting result. I truly wanted to love the experience, but overall, I'm very disappointed.