Had sump pumps installed and barrier placed. A little pricey but well worth it. The…read morecrew(George,Russell and Kade) were profressional and hardworking. Pleased with the outcome.

Incredibly Incompetent and Unprofessional. Last summer I…read morehad issues with the foundation of my house. I called Groundworks and they sent an inspector to view my house. The inspector told me that I would need Wall Anchors installed in my basement to fix the problem and I agreed to the service. Later on I am contacted by the company again and I'm told I don't need Wall Anchors but I need Pylons installed under the house. I will need more of these and more damage will be done to my home and I will have to pay more to fix the issue. I don't like this but I understand so I agree to this as well. I ended up spending over $12,000.00 for this service. On the day of the service the installer looks around my basement and after opening my Utility Room Door he says with a gasp "Why didn't they survey this room?" That is not something you want to hear after paying $12,000.00 for a service. Groundworks will also not repair any damages they make to drywall, so I had to pay extra to solve that as well. They then told me that they would follow up within 6 months of the job. This inspection is included with the price meaning I paid for this service as well. I also decided not to finish my basement because if there would be a problem I would have to fix the future damage they would make, considering they don't repair the holes they make. This means I have an unfinished basement for over half a year. Six months come and go and they do not follow up with me. I call them and ask if they can send someone to look at my house one weekend and they agree. That person never came. I then scheduled an inspection (the one I already paid for) and they agreed to come today at 8am. At 8:30am no one showed up and I have not heard anything from the company. I then call the company to find out what is going on and they tell me they can't make it today and I have to reschedule. I will have to adjust my schedule again to make this work. Again, I paid over $12,000.00 for this service and they can't show even basic decency to the customer. If you are considering using their services, DON'T. Use another company.

Great contractor to work with. Does excellent work. Finished the work on time just as communicated.read more

I had Russell replace a chimney cap as well as repair the brick work and chimney flue. He was…read moreAMAZING to work with and provided quality work. He recommended I work with Cypress Metals for the actual cap. They worked together in that Russ measured, picked it up and installed it.Cypress Metals customized a cap to my preferences.The project turned out soooo well -- receiving MANY compliments!

Great service. Best price I could find. Was able to get the job done right away. Kept me informed.read more

Very professional! I Didn't end up going with them but they were great to schedule with, and very…read moreknowledgeable of the system and process.

I wish I could give negative stars. Alma is NOT licensed and doesn't bother to contact the city he…read moreis working in for the proper permits. We ended up having to battle the city because Alma doesnt think he needs to follow the rules. I made a HUGE mistake and should have ended the job before it started. Alma is not to be trusted and when he doesn't finish the job then sends one of his crew with a sob story he didn't pay them. Stay away from Alma and Sela. They are crooks!

Would not recommend this company. Gave excuse after excuse for not coming and our contracted job…read moreis still not finished after two months. Took our money with promises that the job would be completed. Shame on us for trusting. Do not use this company.

We are in the Wasatch area. The service was prompt and reliable. Very knowledgeable! Crystal Pool…read moreand Spas came in, cleaned and reset our spa and she's running like new again. Chemicals are perfect and tests came out great. I would definitely recommend them to my friends and family. Fair prices, glad I called them. They came in highly recommended through word of mouth. Check them out!

STOP! Seriously, find a different pool/spa center. Otherwise find yourselves dealing with wolves in…read moresheep's clothing. They'll *appear* to be rolling out the red carpet for you, they'll be upbeat, and eager to help you find what you're looking for... but what they're really looking for is a SALE! They're crafty with their words and strong salespeople. You might even feel like they value you as a customer, but they value REVENUE above all else. The experience we had here was by FAR worse than any other shop we visited--it was like night and day. We have signed paperwork stating they would not keep our deposit if the item we were looking for didn't work with our space. Well, we came back to inform them that we needed to switch from a SwimSpa to a hot tub. We could have just cancelled the order entirely, but after being duped, we decided to look for a hot tub instead. They were unable to offer what seemed to be a very reasonable ask (based on the massive margins in hot tubs). Unfortunately, we couldn't come to an agreement. I called, with a kind, patient, and professional tone, and said..."It doesn't look like we are going to be able to make a deal." Heidi didn't say anything for about 30 seconds. Then asked, "So what are you saying?" I said, "We just need to cancel the order." She got SO ugly as soon as I said that. They definitely showed their true colors. They were kind and friendly until they didn't like what they heard. I was yelled at, criticized, and eventually hung up on (one employee was in the background prompting questions/comments to say like this was a battle to just win). Rather than listening to understand, they listened to respond. Rather than having a consistent demeanor and commitment to customer satisfaction, they were inconsistent and inconsiderate. As I was on the phone with them, I started taking notes of what was said (see photos attached to this review). I can almost promise you this: You WILL find a MUCH better experience A-Z at any other pool/spa business in the immediate and surrounding areas. Also, take a look at what seems to be a very unethical warranty service fee they charge you with a manufacturer's warranty that actually covers warranty/labor. They charge you extra money for what they're actually getting reimbursed from the manufacturer. S H A D Y! Update (in response to the laughable reply by the business): It's funny how Heidi called ME after she started seeing bad (but honest) reviews. Once again, I had to endure another lecture and very different tone than the one she used when trying to close a sale. She started with, "I hope you feel good about what you're doing." I told Heidi that I was just telling the truth because I believe consumers should know who they are entering into business with. I won't spend many words on providing a rebuttal to her lies and cheap attempts to save face (clearly she cares more about reputation and revenue than she does about people and professionalism). Anyway, buyers beware. Check this businesses reviews across platforms, check the Better Business Reviews, and proceed with caution. From one consumer to another, I recommend you at least engage with adjacent spa shops before signing anything at Crystal Pools & Spas. You'll notice an immediate difference.

I absolutely love working with this company. Have used them on numerous occasions on my home…read moreremodel. They are always professional and get the job done in a timely, clean manner. 100% recommend.

I can't say enough about how amazing these guys are. I had them cut out a portion of my basement…read morefoundation to install a window, and they were very easy to work with. Their workers are friendly and very professional. Will definitely call them again if I ever have another concrete cutting project. They worked with my schedule and very flexible when I had to change the date at the last minute.

I made a mistake about the time we had scheduled for a bid. My husband told him we weren't…read moreinterested in moving forward. I called to apologize about the misunderstanding and was told they didn't need our business. Then they insulted my husband. How awful.

RL HandyPro was a solid experience from start to finish. Communication was clear, timelines were…read morerespected, and the work was completed promptly without feeling rushed or sloppy. What stood out most was how well everything was put together. The finished work looked intentional and clean, not patched or improvised. You can tell he takes pride in doing things the right way, not just getting in and out as fast as possible. Honesty also matters, and that showed throughout the process. There was no upselling, no vague explanations, no surprises at the end. Just straightforward assessment, realistic expectations, and follow-through that matched what was promised. It's refreshing to work with someone who treats craftsmanship and integrity as non-negotiables. RL HandyPro delivers reliable, high-quality work and backs it up with professionalism and respect for the client's time and space. Very impressed, and I wouldn't hesitate to recommend him to anyone looking for dependable, skilled work done right the first time.

Installed a cat door on my garage door. Great service all…read morearound, was on time and did a great job installing the door. Overall, extremly happy with the service.