Communication is terrible Customer service at the front…read moredesk is terrible I've been going here 10 years with my first child and I've literally been debating on leaving Dr pruette is why we stay

Great location. Staff and providers are very friendly. I have seen all 5 providers and was very…read morepleased. The only concern that I have is the size of the clinic. At times there are no chairs in the waiting room available to set on.

hummingbird pediatrics is a joke. I loved our doctor…read moreWheeler ,but with the front desk people i always has a problem. Almost every time my child is sick and I call to make an appointment for a sick visit they always say they are full for the day. This morning I call to make an appointment because my child had a fever from yesterday and this morning, they said they didn't have anything until Monday and if I think she really needed to go to take her to an urgent care.I'm not going to an urgent care that bill would be high. So I switched her back to her old pediatrician which I never had any complaints or any problems with. And then im have been going back in fourth with them about getting her shot records because they need to take time to print them basically and that they do them in the order that they asked for. Any other pediatrician I asked for her shot records. They just predator them out while I was there. (The only reason we when to hummingbird was because of insurance. I'm so glad her old pediatrician takes my work insurance)

Son had an appoint at 10:45 this morning 08/19. We get there and they say they've ran out of shots…read more I'm like hmm why message and call me me to make sure I'm aware of this appointment if you're out of meds. I drove from downtown Houston. Waste of time.

Took my kids here because previous doctor was not listening to us about our kids needs. When we…read morebrought our kids here the nurses started asking us lots of questions about our kids and we were hopeful that these doctors would actually listen. We have now had a police officer at our house and a cps worker because one of the nurses/doctors here decided I must be on meth because of my bad teeth. 0/10 Do not recommend if you do not want their personal views interfering with your life and making false claims.

Beth ( the peds doctor) was absolutely amazing with all my siblings, my siblings absolutely loved…read moreher immediately!! Melissa ( nurse ) is the exact same as Beth, they absolutely exceed expectation! She's is so gentle and my siblings absolutely look forward to coming here when needed. Tiffany ( Manager ) is so understanding and caring with all my siblings also, i wouldn't trust anyone with my siblings, but these 3 i would trust them with everything!

They make you feel comfortable, their staff is excellent. The care they provide is very family like…read morethey have great attitudes, they get you in with a doctor as soon as they can .

Staff does not do their job. They make you wait 3 hrs before you see a nurse. The referral office…read moreis a group of incompetent slackers that don't do their job. Management is impostor get a hold of

I am filing a complaint regarding a very frustrating and unprofessional experience I had with a…read morepediatric medical office on March 17, 2026. I had a scheduled appointment for my son at 9:15 AM. I called ahead of time when I realized I would be late in order to reschedule. During that call, the representative informed me that because my son was sick, they would not allow him to come into the office. Instead, I was told that they would schedule an e-visit (virtual visit) for later that same day at 4:15 PM. I agreed to this arrangement based on the information provided. Later, when I logged into the MyChart system for the scheduled appointment, I noticed that it was listed as an office visit rather than an e-visit. I called the office to clarify, and the representative I spoke with told me that I must have "misheard" and insisted that no one would have told me it was an e-visit. I was then transferred to the office manager, Sharon, who also stated that I must have misheard and that no employee would have given me that information. I explained clearly what I had been told earlier, but she continued to dismiss my concerns. When I requested the name of the representative who originally assisted me so I could better understand the situation, Sharon refused to provide that information. The conversation escalated due to the lack of assistance and accountability. Sharon further stated that if I filed a complaint, it would "just come back to her," which gave me the impression that there is no proper oversight or accountability process within the office.

I have gone through my fair share of pediatric doctors who were overbooked all the time , rude, or…read moretook about 10 minutes with my kids before providing them with these crazy medications with no explanation of what they had or advice . I was referred here by a old friend to TCP and it has been about 3 years . WE ABSOLUTELY LOVE DR AMY and the front desk staff. I could go to any place of business and I wouldn't care how great the doctor is , if the front desk doesn't match that, I am out. We have recently moved and I still make the drive to come here because I doubt I will find somewhere better than this. KEEP UP THE GREAT WORK DR. AMY AND STAFF. -Andria Villarreal

I took my son this month of october 2025, first of all. This facility is super old and doesn't have…read moreany machines etc it definitely does not feel like a medical office. They did take my son's vitals but was misdiagnosed with the flu. They did swab him there and the result was positive? And was told he had the flu the DR tried to prescribe Theraflu and cough medicine although my son had zero! no symptoms of flu, not even congestion or cough. Then he tried to say maybe my son was having anxiety. Which we have never dealt with. My son ended up just having a stomach bug. The reason I took him was because he felt lethargic and had vomited at school. The next day I took him to pediatriciAN, he was already fine and was also tested for flu and he was negative! He did not take any of the prescribed medicines prescribed by Pandas.

This is an affordable alternative to our Primary, which is almost impossible to get in to same day…read more They are kind and knowledgeable. It's not an all day event. I trust them with my kids.

Front desk staff could use more training, I don't know why they seem so mysterious but I ignore it…read moreassuming it's a business tactic. If you owe more than a cent they won't let you see your doctor until you pay up and will have this conversation with you out in the open for all to hear. I was a Kelsey patient for years and I highly recommended OBGYN Dr. Findlay-Smith. But the staff service is poor and could be avoided by going elsewhere altogether.

I've had multiple appointments at Kelsey, and unfortunately, my experience with the front office…read morestaff has been consistently disappointing. More often than not, the front desk employees come across as passive-aggressive, rarely acknowledge patients when they arrive, and don't seem welcoming or friendly. For many patients, the front desk staff are the first people they interact with, often when they're not feeling well or are already stressed. A warm greeting and a little kindness can make a big difference. Instead, the interactions often feel cold and uninviting, which leaves a negative first impression. I hope Kelsey will provide additional customer service training to ensure every patient feels acknowledged, respected, and welcomed from the moment they walk through the door.

The Doctor is terrible, they do not care for the patient just what insurance you have. If you don't…read morehave insurance forget about being seen. Do not waste your time.

Amazing service! I unfortunately had to visit Family First ER after being hit by a cement truck…read more The administration team, radiology tech, doctors and nurses were so pleasant. The night was really busy but I was constantly checked on, offered snacks and beverages and amazing care. Dr. Dean Moore was amazing and I can't remember the African-American nurse practitioners name but she was so gentle and informative! They made sure that I had my doctors note for work and even gave me copies of my x-rays on CD-Rom. Personalized care for sure. 10/10 would recommend!

NP Madison Richard makes you feel safe with all your questions and treats your kids as her own!…read moreLove how she will go above and beyond for my kids. Our nurse Mariah is amazing remembers us all the time and she treats my kids with love.

I recently changed pediatrician and it's been a good doctor DrJilly and all the time when I came…read morethey always treat us good specially the nurse Maggie she's patient with my kids