As a founding member of the Sky Team alliance, I spend some time on Delta partners when I travel internationally. This trip was no exception, as I flew Delta between Boston and Amsterdam and then KLM from Amsterdam to Helsinki and back. Amsterdam has issues, but those were not experienced today at HEL.
I'm also a Diamond in Delta's rewards program and I have a membership in the Sky Club. This gave me access to the lounge here in Helsinki, reviewed separately. Lounges make a huge difference when traveling, for sure.
Separate queue for the ticketing counter for "priority" customers though the gent who checked me in won't have too much trouble finding the huge stick up his backside. My friends who were also flying KLM to AMS today noticed his lack of customer service skills. Dude, relax. Smile.
The flight boarded on time, with separate queues for boarding premium and economy customers. Ground staff did a good job of managing the queue here (AMS was a cluster) and boarding smoothly.
I'd fly KLM again.
[Review 10105 overall, 1691 of 2018.] read more