Frontline staff are so kind and caring. The service/care provided for my dogs is equal to other…read morevets that charge 3-4 times more! Dr. Dimmitt won't run unnecessary tests to increase your bill, unlike others I've experienced. I drive over 30 minutes to this clinic and it is well worth the time and savings!!! I would not hesitate to recommend Dr. Dimmitt and his staff to anyone looking for excellent care at a huge cost savings.

Today this Animal Hospital was willing to help us with a lower dosage med our Senior Dog needs now…read morewhen Pleasant Hill Animal Clinic that we've used for 2 yrs. wouldn't! From now on we will take our precious small dog to Southland where they actually CARE about the animals they treat.

(Sometimes you need to learn from your customers and make changes and here was your opportunity)…read moreNice at first but turned rude and unreasonable when logically anyone would have an issue at home with a dog in pain. We were given an eye serum where they draw blood to make eye drops for an eye ulcer. It was given to us with instructions to put 1-2 drops 3-4 times a day (in a squirming dogs eye)....given to us in a medicine plunger (the kind you'd put in an animals mouth instead of a bottle with a dropper. Both my husband and I tried it as we were in from out of state and headed home the next day. The plunger sticks when you try to push it and get just "1 drop at a time" and then sprays out everywhere on the floor. (We have both had probably 20 dogs in our lifetime and children so we know what works for eyes) We had to transfer the blood serum that night to another container, go to Walgreens and buy a dropper to get it 1-2 drops in a painful eye. I called the next day and they said they would have to get permission for a refund since we were on the road with a 12 hr drive and could not bring our dog back in to draw more blood since over half the serum was wasted and had gone all over the floor. Never heard back from them over a week and I call and they said "no we are not giving you a refund sorry it did not work out for you." And that response is pretty rude. I would've been content to hear something along the lines of "we will make changes and understand your concern and the trouble you went through"......So here I am because they refuse to acknowledge the trouble a plunger for an eye caused or refund us the $. We had to go to our vet at home and pay for another visit draw more blood and get more serum. All it takes is some common sense when you ask a pet owner to put drops in a squirming dogs eye. Again I will say....Sometimes you need to learn from your customers and make changes and here was your opportunity. I am certain I am not the only pet owner with this same situation. Whoever owns this place you decided wrong. We frequently visit MO and have 3 dogs and will not be back if we need a vet again.

Dr. Hess and her staff are AMAZING! They are knowledgeable, professional, and so caring. We…read moreappreciate all of the care and compassion they showed our dog and our family.

Dr Sandi Leonard is amazing. She recommended a diet for our elderly dogs that got them to take…read moretheir extra weight off and have nice shined coats even at 13 and 14 years old. She performed acupuncture on our girl and I am confident added two years to her life. I strongly recommend her services.

This is an excellent veterinary clinic. I took my 16 yr. old dog in for a chiropractic adjustment…read more She could barely walk when I brought her in. Dr. Leonard put her back in alignment within minutes. She's doing great now. THANK YOU!!!

Koch-Stigge has always been great with my pets. Friendly and helpful staff, building is clean, easy…read moreto make an appointment for any concerns.

Made an Appointment for 10:45 for our two dogs and we waited over an hour to see just one of our…read moredogs. Ridiculous. Will never come back. Go elsewhere.

Dr.Becky is such an expert in her work and knew without any X-ray what was wrong with my senior…read moredog. Diagnosed and handled her with grace and was informative and gave us all options available to treat her. Couldnt get any better service around

I have taking most all my dogs to her. She puts care into taking care of your animals illnesses…read more Most vets don't do that now days.

I am so impressed and so very thankful for this clinic. I was not an existing customer. And they…read morecame to my rescue on a holiday weekend. On the Friday morning of the memorial weekend my friend called me that his young female Donkey, who was not known to be pregnant ...went into labor trying to deliver a dead baby. I was frantically calling any vet, anywhere to help. i needed a "field veterinarian " one that comes to the site. All my calls were either..we don't have a field vet or since I wasn't a customer they couldn't help me....or their field vet was on vacation. However Pleasant Hill Animal clinic...knowing I was not a current customer..contacted their field vet..( on a holiday weekend) and told me it was iffy..but if possible he would try to fit me into the already busy day. This pet Donkey was dying. It was so sad..then a call came in that the vet could fit the visit. He saved her life. I have no words other than THANK YOU to the receptionist and to the Doctor..I was frantic, I was desperate and you helped a stranger.

We have been trying to transition our veterinary care to Pleasant Hill Animal Clinic for about a…read moreyear. Dr. Kent has been knowledgeable, helpful, and genuinely committed to managing our bulldog's ongoing health condition. Unfortunately, the clinic's policies and customer service have made it increasingly difficult to continue care there. Their prescription policy recently changed, and they now charge a $10 fee for every prescription filled through any mail‑order or online pharmacy. Because our bulldog refuses the chewable version they carry in‑office, we've had no choice but to use outside pharmacies and pay this fee each time. When we expressed our concerns about the added cost, we were unexpectedly placed on a "no longer serviceable" list. The front desk informed us they could no longer speak with us, and as a result, we are unable to get our bulldog's prescriptions filled or transferred -- leaving him without his life‑sustaining medication. Communication with the front desk has been an ongoing issue. Phone calls often go unanswered, we are frequently placed on hold for long periods, and when we request a callback, it rarely happens. This is not the first time we've had problems with the administrative staff. Previously, they insisted on obtaining a social security number before allowing an appointment, and when we questioned that requirement, the office manager responded rudely. While we understand that policies are policies, the way concerns are handled matters. Overall, the customer service we've experienced has been consistently disappointing, despite the quality of care Dr. Kent provides.

This is a great pet hospital! I have been pleased with them every time. The facility is clean and…read morewell run. They have gotten my fur babies in usually same day. The doctors are vet techs are very knowledgeable and compassionate! Ladies at the front desk are wonderful! Thank you to all!

The whole entire taff there is great! We kept my aging mare alive until it was time...then they…read moresent me the nicest sympathy card known to man. Love these guys!

Customer Service, Quality Control if consistent medication refills to align with the Veterinary's…read morespecifications. Have experienced a huge inconsistency in correct medication counts, been overcharged for medication received (they shorted the pills for what a monthly dose should be), and argued with everything when these errors are pointed out. Had MANY conversations with staff, some where the Manager was included and still did not ensure their System was adequately updated to reflect the corrected pill counts. When AGAIN asking to ensure things were correct, the Manager was too chicken to come to the front for a conversation and left the young naive girl to do her best to handle this alone. She shouldn't have had to do this - the Manager Has been involved and has abdicated her duties. All they really want is to collect your money at an annual health check before refilling the Rx's. I feel sorry for the staff but they have horrible leadership and are burdened with things and also not adequately supervised....no accountably by management.

I went in not knowing what was going on with my dog and the staff listened to my concerns without…read moreshutting down any of my ideas. They were friendly and extremely knowledgeable. They treated my dog amazingly!

I brought my horse in lame and left with a sound, happy animal! Dr. McCrady took the time to really…read morestudy his gait and movement. Along with the x-rays, the problem was identified. He brought in a knowledgeable farrier and fixed the problem. TL Peculiar, MO

We have used Bob McCrady for years. he has not only treated our horses but my sons horses and…read morealso friends horses. we think he's an excellent vet and very friendly and professional. He has diagnose leg problems that other veterinarians diagnose wrongly and saved the horses from severe leg problems

We have brought my mom's dog to Strothertowne in Lee's Summit for years. This is a wonderful clinic…read morewith a very kind and professional staff. Mom's dog got the best care here. Today, I had the sad task of bringing Mom's dog in to be put to sleep. This was a difficult decision for the family, but the right decision. The veterinary tech that helped me process the paperwork and prepped Poppins was outstanding. She held this little dog with so much love and care during the entire procedure. Thank you for being so remarkably kind. (I didn't hold Poppins myself because sometimes the dog has mixed feelings about me. She is definitely mom's dog.) The vet was also incredibly kind and gentle. He was familiar with our case, and gave Poppins excellent care. Thank you. I am sorry that this sad work is put upon the same good people that give so much to care for everyone's pets. This clinic has delivered excellent service at every visit over the years. We are so very grateful to have Strothertowne for Poppins. Thank you for being exceptional and kind.

Friendly and quick. Needed a medicine for my cats care sickness. Received timely for my trip…read morewithout issue.