My first experience with this establishment came on 7-10-2024 at approximately noon…read more I had contact with at least three employees. I sensed professionalism from all of them. At no time did I sense any negative vibes, warning flags or concerning behavior. I am proud to say, "I have no problem coming back to do more business with this establishment as needed".

I had a very disappointing experience with this dealership. I purchased a used car that broke down…read moreafter just two days of normal use. When I contacted them to explain the situation, they refused to respond. I took it to another repair shop and they tried their best, however it was ultimately deemed irreparable. Finally got ahold of Zach 2 months later. There was no effort to remedy the issue or discuss any reasonable solution. They did offer to charge me $50.00 an hour to look at it AFTER telling me it had a catastrophic electrical failure. It felt like once the sale was complete, customer service no longer mattered. I understand that used cars can come with risks, but a vehicle failing almost immediately raises serious concerns about how it was inspected or represented before sale. I would strongly caution others to be very careful when considering buying a vehicle from this dealer. Make sure to get an independent inspection and understand exactly what you're getting into, because support after the purchase will not be there.

*WARNING* Stay away from this place! I'm new to the area,…read moreand when a brake line broke, I walked down to see if they had time to fix it, he assured me they they could have it done on Thursday(this was Monday)said the tow would be $75. Thursday came with no word, so I called. They gave me a quote of $695. Seemed pretty high, and I let him know. He said that's the worst case scenario, it would probably be less. He gave me no time frame as to when it would be done. Tried to call Friday, only to find their closed Friday, Saturday, Sunday. Stopped in early Monday morning, he gave me some lame excuse, and said tomorrow. Long story short, when I went to pick it up, he wasn't man enough to talk to me, and it was more than his worst case scenario. $705. I'm 64 and not my first rodeo, but this place is the worst! Hope this review can stop even 1 person from the BS their spewing.

I called for a Quote on an Alignment. They said $90. My Wife got there and they said they made a…read moremistake its $99. Ok annoying but whatever honest mistake. I then get the Bill and it had a charge for Parts. I called and asked what parts and they said oh no parts we had to use break free fluids. I have owned a lot of cars and have had more then one or two Alignments in my time never have been charged for a few squirts of Fluids. On top of that I had just installed new Struts (Reason I needed Alignment) so not like they needed something to break them free that soon after.

I just want to give a heads up to anybody that's going to this dealership to purchase a vehicle…read morethat they need to look over everything inside and out I purchased a Jeep last May from there and I found out 8 months after I had the vehicle that the parking brake in other words emergency brake was removed off the vehicle in another one was not installed so I had a vehicle that I purchased from that dealership with no emergency brake I am just glad that I found out before I needed to use it when I got my rear brakes fixed the auto repair place told me I had no emergency brake the previous owner removed it.

After moving to Wisconsin last year, I was in need of a mechanic. My friend recommended Andy's, and…read moreI've used their services for all of my automotive needs from that point on. Thus far, I've been there 8 times this past year and I have to say they do an amazing job at a very reasonable rate. The employees are super friendly, and Andy is always willing to work out a decent deal for small services (I had my heating core flushed for almost nothing) They are very knowledgeable on what you need done to your vehicle, and never try upseling you additional services that aren't necessary. They also offer towing services that are available quickly and at good prices as well. Highly recommend them!!

I have never had anything but trouble with Andy's. They have continually misdiagnosed problems or…read moredone work that I did not ask them to do. There have been sometimes that they screwed up work I did ask them to do. And there have been several times that they have charged me double what they quoted me. If you are looking for a good mechanic in Watertown, go to Mel's Garage. They are amazing. But steer clear of Andy's.