In these final days of Kleinfeld, they're clearing out their inventory. Over the weekend, I was with a friend who's soon to be married to scout out any potential dresses. Only 50 dresses remained, mostly leftovers with some damage or tears but at incredibly discounted prices--$100 for a dress that originally would have cost a couple thousand dollars or more. One particular dress caught our eye; it was intricately detailed and in perfect condition. Though it seemed overly ornate on the rack, it surprisingly looked better when tried on. However, it was designed for someone extremely small, like a true size 0 or double 0 in regular wear. My friend, being petite, couldn't even zip it up. Some other dresses were backless and may need a lot of alterations and fixes to make it fit perfectly. The staff there was pleasant and when I ask when they officially will close, they aren't sure... but told me until the last dress is sold. Ultimately, we didn't make a purchase. However, there were some deals on jewellery, veils, and other accessories if you want to check it out. read more

Located on the 7th floor of The Bay at Queen and Yonge, Kleinfeld's is the place to go to get your dream wedding dress. My friend recommended coming here after she said yes to her dress. Not knowing what to expect, I booked an appointment online and showed up with my family the day of the initial consultation. Once you sign in at the front, you are ushered to wait for your consultant. Once your consultant comes to get you, you discuss styles that perhaps you are looking for, price point, etc. The consultant will bring you to the grand room filled with many many wedding dresses where you can take a look and show her which ones you'd like to try. Based on the dress styles you choose, the consultant may suggest other dresses for you. I was able to try on about 6-7 dresses. The dress I said yes to was the very first dress I had tried on which was recommended by the consultant. However, I had wanted to try on the other ones as well. The changing rooms at Kleinfelds are large, with plenty of seating space for your party to chill in. The consultants will be with you in the change room helping you into the dress and making sure to are fitted into the dresses with clips. When you decide to show your party with whom you came with, you stand up on a platform while facing many mirrors. And when you do say yes to that dress, there's celebrations! What a magical experience - even if you don't find your dress at Kleinfelds, definitely an experience to try. read more

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If you are in need of a wedding dress make this your FIRST place to try on dresses. The selection of dresses is amazing, like no other in the GTA. My consultant was amazing while she worked with me to find the perfect dress. She was pulling dresses based on what I had envisioned and also what she thought would look good on me, which I was very open to trying. They truly listen to you and taking into account everything you say, which was an issue for me at other bridal salons. I don't know if I would have ever found my dress without Kleinfeld's. read more

"Okay, Becky. You said your budget was $2000 but clearly you've fallen in love with this Swarovski bedazzled, fit-and-flare, ivory organza piece by Pnina Tornai that will cost an arm, a leg, and your first born child. Are you saying yes to the dress?" Tears are shed. Financial responsibilities are tossed out a window. Champagne is popped. This is pretty much how I imagined my Kleinfeld experience to be like after my copious Say Yes to the Dress binge watching sessions. And yes, it was every bit the luxurious fantastical experience that every bride wants to experience. Professional black-clad consultants, dressing rooms the size of my bedroom, silk bath robes, Kleinfeld-branded bottled water!!! You're gonna feel like a millionaire barbie bride until the price tags make you crash back into reality. The logistics of the appointment are pretty standard. A consultation is booked online or on the phone. They do a great follow up system where they text reminders. You are greeted by a consultant (in my case, the consultant also had an assistant, so I really felt important). She asks you about your venue, style preferences, whether you've been to other dress viewings, and price point. You and your friends are then invited to scour the showroom for styles you like. The difference starts when you notice there's a whole lot more "couture" in their selections and the price tags are going up to the high 4, even 5 digit mark. Oh boy. Of course, you're just picking out dresses "for the style" so the consultant knows what to reference. But a word of advice, despite their large selection, most of them start at $3000 so if your budget is under that, you're facing limited choices. Afterwards, the consultant picks gowns from their backroom to bring to your personal fitting room. Oooooooooh boyyyyy. The places I've been to before, you're lucky to have a curtain, and your friends and family are just sitting outside. At Kleinfeld, you're led down an immaculate hallway to an even more immaculate fitting room and given a silken bathrobe to cover your shame. Then you do the famous catwalk, past all the other bride-to-be's and into your little area. It's quite an entrance. Kleinfeld is also the only place where they gave me shoes and a veil to complete the look. While nothing excited me or my bridal party, my consultant, Elizabeth, was absolutely lovely and pulled what she could given my limited budget. She was very attentive to what I wanted and in the end, she assured me I'll find the right dress, even if it's not at Kleinfeld. There are 2 times where you will feel like an actual princess bride: 1) at your actual wedding 2) at Kleinfeld. While I may not have had my Say Yes to the Dress moment, the appointment here was an experience in itself. If you're getting married, come to Kleinfeld. Just do it. Even if you feel like you won't get what you want here. Do it to say you did it. (96/100) - 2017 read more

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I came to Kleinfeld's with my bridal party to try on dresses and get the "experience". I wasn't sure if I would purchase a dress, more so I wanted to try on different fits because I was still new to the process. Kleinfeld's is HUGE, and their selection of dresses is massive. There are definitely "affordable" dresses (under 2k), but a ton that are quite pricey. The dressing rooms are insanely huge - bigger than most bedrooms in Toronto I assume haha. The consultant came into the room and helped me into each dress (unlike other bridal stores that put you into a small curtained area and only help you adjust the fit afterwards). I liked this service much better (even though she saw me in my "birthday suit" lol). The areas to show off the dress were just as big and comfy for my party. The mirrors were great to see the different angles. I am glad they allowed photos to be taken because I know what I see in the mirror, might not be what is portrayed ion photos haha. Overall, great experience (I only wish everywhere else had this same level of service). The only negative thing (aside from prices) that I noticed was the older (age) employees, seemed almost annoyed of being there and didn't crack a smile. (Mind you, my appt was 10am, so the day just started...) read more

So glad I had the Kleinfelds experience! Booking an appointment was a little difficult online but they have a great follow-up process when it comes to confirming your booking. The bridal salon is very spacious and beautifully laid out. My consultant was Nicholas: very polite, great fashion sense and really listens to what you want :) Surprising fact: although many would assume the dresses are super expensive, they have many dresses within the $2k-$4k range! Also, if you're slightly larger (like myself) than a size 2, never fear as they carry sample sizes that fit like a glove! read more

Kleinfeld Hudson's Bay - Bridal Near Me - Toronto, Ontario

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While the excitement is still fresh from my Black Friday experience at Kleinfeld, I figured I'd write a review. First of all, I didn't even know there was a sale at Kleinfeld in GENERAL so when I heard about this sale I quickly phoned for an appointment. I was expecting all the slots to be filled, but to my surprise there were still plenty open. Since it was Black Friday, only sample dresses are put out for sale at ridiculously cheap prices ($199 or $499 according to the website). I was told in advance that two brides are assigned one consultant, so I thought why not invite my other friend who's also a bride. Showed up this morning, 5 minutes before my 11am slot. We saw majority of women leaving with dresses so we were feeling anxious that all the good dresses have been sold. Andria, our consultant came to get us, and she quickly gathered our jackets so that we could start browsing. We only had 1 hour so we were on a mission!! Mind you, this is my absolute FIRST time looking and trying on dresses. It was a bit overwhelming at first looking at the array of dresses. But it was arranged by price point. They had some dresses available at $1000-$10,000 I believe but I did not go near those. I grabbed 4 dresses that I thought would suit my figure. Went to our fitting room (which was SO spacious) and tried on my first dress. I was surprised that these dresses actually fit me since they were all a size 12. The second dress I ALSO loved but I felt more comfortable in the first one (it sucked everything in). Third and fourth did not suit me at all. My friend and I both said YES TO THE DRESS today and we are both proud to say that we scored our wedding dress from Kleinfelds for 90% off!!!! Thanks to our consultant Andria for being so amazing and patient with us. read more

Kleinfeld Hudson's Bay - Bridal Near Me - Toronto, Ontario

It's official. I have started shopping for a wedding gown - eek!! To begin the search, I made an appointment online for myself and my mom to visit. Super convenient and I was able to find a date/time that worked for me about two weeks from the time I looked. Tip : if are visiting from out of town, make sure to give yourself a month at least to pick your desired appointment time. Kleinfeld's is located on the 7th floor of The Bay, connected to the CF Toronto Eaton Centre. The space itself is impressive, with rows and rows of stunning wedding gowns and many dressing rooms throughout. For those wondering, I was informed that dresses here start at $2000 and go up all the way to $30,000. My bridal consultant, Jenna was so lovely and patient. She really made me feel comfortable in searching for my perfect gown. She asked me many questions about what I liked and didn't, along with budget parameters, etc. I ended up really loving three dresses, two of which she had pulled for me after she determined the look I was going for. Lots to think about in the next month or so before I say yes to the dress. My cousin (who lives in Kingston) purchased her wedding dress here last year. I was with her through all of her appointments and she truly enjoyed the experience plus she loved her dress. Would absolutely recommend coming here for the ultimate bridal shopping experience. read more

Incredible experience ever!!! Yes it sucks being curvy and everything is harder to find. My sales girl made it incredible. My seamstress is even amazing too. Love it here. So sad Thursday will be my last time coming as I'm picking up my dress for my big day! Thank you to everyone here to made it amazing. I recommend you guys to everyone. Can't wait for my big day! read more

Terrible customer service. no one picks up the phone or answers emails. Paid a deposit on my dream dress November 2020 and it was to be delivered and ready for pick 6-10 weeks before my September 1,2021 wedding date. to date no one from kleinfeld has returned my phone calls or emails. No dress but out of pocket the money I already gave them! So irritating that a company like this would treat the brides this way . Very unprofessional and very pushy sales staff to get you to buy a dress. They like to take your money and run. Do not trust them with such an important day and milestone in your life. Save your self the trouble and go elsewhere. read more

Six months, seven boutiques, and over 35 dresses later, I finally said "yes" to the dress at Kleinfeld. I'm also a lazy "bridechilla" so dress shopping has been, by far, the most excruciating part of wedding planning. I wanted a sleek and modern dress with sleeves. Easy peasy, I thought. But I was wrong. So very wrong. While there were a few that came very close, there was always a "but" - a tiny detail that needed to be added or changed. So, since this ain't my first rodeo, I went into Kleinfeld with my expectations in check. I went alone and was a teensy bit late (I got lost on the seventh floor amongst the KitchenAid mixers) but I finally found the unmistakable sign. The decor is chic and understated and the fitting rooms are huge and well-lit. My consultant was Mackenzie and we hit it off from the get go. She's warm, patient and has fantastic taste. I told her about our venue and my favorite designers whose dresses were far beyond my budget (Reem Acra, Zuhair Murad, etc.). I was a bit overwhelmed by the selection so I asked her to pull dresses for me instead. And she nailed it. Even on the hanger, it was beautiful and dramatic... and it had beautiful sleeves! I almost cried at the sight of the sleeves alone. It can be intimidating at first since Kleinfeld is an institution but there was no air of snootiness, unlike some of the upscale boutiques I've been to - in fact, everyone was lovely and helped make the process fun and comfortable. I felt bad for going over my allotted one hour limit but Mackenzie happily brought in more dresses for me to try. When I finally returned to buy the dress (this time with a large group), there were hugs, champagne and tears. I've since met other brides-to-be and told them to hightail it to Kleinfeld. The service was exceptional. So try to schedule an appointment during a weekday, keep an open mind and trust your consultant. read more

Kleinfeld Hudson's Bay - Bridal Near Me - Toronto, Ontario

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I had booked an initial dress appointment in hopes to start looking for ideas of what I'm interested in. Arrived early and was greeted with a warm welcome from reception. Led to the waiting room and awaited my consultant! Being a curvy bigger bride I was super scared I would not find anything that remotely fit me let alone liked. Andria came over and introduced herself to me and my friend. She congratulated me and led us to a secluded area where we sat down and she LISTENED to me and asked me about my plans and where I was planning on having my wedding. She led us the the main show room where she wanted me to pick out some dresses that caught my eye. We picked out a few and on our way to the room I saw one last dress and I grabbed it and followed her to our room. The moment came. I was excited and super nervous but Andria calmed my nerves and the first dress went on. I was super surprised after she tucked and strapped me in how much I loved the process. We tried on a few more and then was time for the one I picked last. I fell in love. I found my dress after trying on two others. Tried on about 50 or so at other salons and nothing came close to the level of service Andria does. She loves what she does and I can't praise her work ethic enough! I have come back after my 50+ dress tryings and had Andria once again but with a whole gang! My mother and Mother in Law were both here as well as a few friends. She took the time to listen to their comments and provide feedback. I said yes and we popped the champagne. I want more of it. I'm not a champagne person but this was delicious and I need to know where they source it from! lol. Can't believe I'm getting married! Thanks for reading this!! :D Good luck and hope you all find a dress you can't stop dreaming about! read more

A very pleasant experience. AMBIENCE Comfortable, chic and spacious fitting areas and showing areas. QUALITY Overall very good, you have a consultation with a dress specialist and they can help you with any budget. All the dresses and accessories were well kept seeing how many ladies try on everything. SERVICE I love it! This place is fancier looking than most bridal boutiques, but you did feel uncomfortable. All the ladies were nice, bottles of water were given and no once did we feel pressured to buy. Overall, very good. I can't wait to come this location for my own wedding. read more

Kleinfeld's was one of the better experiences I had trying on dresses. I would say that their selection is very "bridal", everything there very much looks like it's a wedding dress. Making a reservation was easy, they were on time, and the first time I went in, I was quite happy with my consultant, Beata, who pulled a lot of dresses I thought were really nice. The rooms were big and spacious and beautiful, and opening those big doors to your family waiting to see you was a dramatic and fun entrance. The sample room was abysmal, everything was absolutely awful. So, if you're a bride like me with not a lot of time before her wedding, I wouldn't really recommend Kleinfeld's. They put a lot of sales pressure on you right away that you don't have enough time to order a dress - and according to my friend who went in 10 months before her wedding, she was also given the same pressure of "not enough time, better buy now". Because of my short time line, they could only show me dresses from Toronto designers, and even those carried a flat rush fee of $250. The alterations for dresses is $750 and doesn't include tax, and could even be for simple alterations, so definitely get your alterations somewhere else! Overall, I enjoyed the ambiance of Kleinfeld's and had a lot of fun both times I was there. The second time I came in I requested Beata again, but was disappointed at how little she knew about my last visit. I don't expect her to actually remember me, but I would have thought she would have kept a more organized file with the information about gowns I tried on, wedding date, etc. I also don't like Kleinfeld's rules about "no photos" and that they don't give you an information sheet on the dresses you tried on. The places that I got to take photos I found had me liking the dresses more in the end, because I could revisit the pictures and remember the gowns. It seemed like Kleinfeld's was more of an assembly line process. Bonus points for an overall fun experience. Love that they text you to confirm! read more

I truly think every bride should have the experience of going into Klienfield and checking out what they have. Klienfield is located on the 7th floor of the Hudson bay on Queen street and booking for an appointment is easy via their website. They do get filled up quite quickly on weekends/fridays so make your appointment ahead of time. If you make an appointment during the weekday, you are more likely to get the full attention of the consultant and not a lot of other brides running around in the change room. Once you check in at the reception desk, you are seated in the lobby to meet with your consultant. My consultant came promptly at my schedule time and quickly took me into my change room. My guest would sit outside of the change room as I am discussing the qualities I want in a dress with my consultant. After the brief conversation, she takes us into the show room.... a litlte to note is that the show room is not their whole collection. They have approximately 70% more items in the back and the consultant will bring out items that fit your criteria as you are trying on certain styles. When walking into klienfield you need to be upfront on how much you want to spent. The average wedding dress here is between $5000 to 10,000 and can go up to as much as $25,000.... My consultant was great at showing me what was available within my price range and also bringing out certain styles from the back. The experience itself was very elegant and dreamy... you change into a silky klienfileld robe and then you slip on the wedding gowns, The consultant stood outside my room for me and when I was ready she would come in and button me up. My consultant was very honest and great at teaching me the different designers there are out there for dresses. Every moment stepping out in a new gown felt magical because there were grand mirrors and a pedastile for the bride to step on and feel like a princess. The consultants are very understanding when you tell them you only want to try on dresses today but they are also very upfront on how long it will take to have the dress made (I went in begining of February and they are saying they were ordering for mid July..) Definitely give yourself enough time when ordering your dress. I think it would be worth while to come by and check out klienfeld if they had certain trunk shows but if you're budget is no where between 5 k to 10 k then I would say go and enjoy the experience but don't be sad about not being able to buy anything! ** note, you need to also schedule appointments to look at their accessories and brides maid outfits... they are the only store that I found carrying badgley mischkas and sometimes they have end of season sales! I did snatch a good deal... $390 original price for badgley mischkas and I got them for 80$! Definitely a great steal and I would check it out closer to end of season!! read more

Horrible experience!!!! Saw Dana as my consultant and she called me a picky bride! How rude is that? Just because I didn't want to buy the over budget dresses she got me. She said they have over 700 dresses on the back, but yet she wasn't able to bring what I wanted. She rushed me, told me not to bring anybody next time because my MOH was telling her that she was not listening to what we were looking for. She told me to go to other stores "educated myself " in what I want and then comeback to her to buy! Because she was being lazy and didn't want to take the time to show me different dresses to see what I like!!! read more

Kleinfeld was hands down my favourite dress shopping experience, and I suggest you come here if you have a lengthier engagement. I was engaged for 4 months and most of the dresses there require 6 months to ship. But let me tell you about how wonderful the shopping experience is: I felt like I was in a movie about getting married! The spacious store is done in white with hardwood floors and the most beautiful wedding dresses and shoes on display. The fitting room was massive. Large enough for a rack of dresses, 2 chairs, a small table and 3 people to spend several hours in comfortably. My SA was with us the whole time, helping me in and out of each dress I tried on. (Not every place does this.) The dresses are not cheap, but the website preps you for this with a price legend starting at $$$ ( which is just under $3,000 I believe), and going up to $$$$$. I was able to make a wish list on their website, but the list wasn't sent over to the store when I made the appointment. I had to log into my account on my SA's iPad to show her what I wanted. This was back in May. They may have fixed this glitch. Most of the dresses I liked couldn't ship in time for my wedding, so I wasn't able to buy a dress from here, but my mother and I agreed Kleinfeld was the nicest dress shopping experience we had. TIP- I've heard their alterations are extremely pricey. you may want to go somewhere else for those. read more

I visited the store with very tight timeline, but the staff provided great service and wide range of selections with different price ranges. Staff are customer-oriented with a lot of flexibilities. Check out sample sale! It's wonderful read more

*Review for Bridesmaids Collection only* OMG! What an utter disappointment. I felt completely jipped in coming here to look at bridesmaids dresses. First of all, you have to make an appointment, which deserves 1 star just for that. I didn't book my appointment online as it appears that is only for initial consultations for wedding dresses, but I called and left a message...and someone called me back within half an hour to confirm. Easy peesy. But the rest was a complete letdown. First of all, Kleinfeld's at the moment only has two short racks of dresses, that takes only a corner. One rack is devoted to Monique Lhuiller (sp?) with limited styles. The second rack are full of dresses that resemble what you would wear on the beach. It's made of cloth and it's a dress that you can wear a "million" different ways. It was super casual and the way the dresses were tied up, it looked like they were scarves?!? And that's it. Nothing else. They book you in for an hour appointment, but my girls and I were done in 15 minutes. To the consultant's credit, she stated Kleinfeld's was going to get more dresses in the 'future' but I wish when you call ( or when someone calls you back) they let you know in advance so people don't have to waste their time looking at one brand/one style, or beach dresses. Second, for the bridesmaids, they shove you into one changing room which means no need to be shy as you just change in front of everyone. It's fine if everyone knows each other, but for my girls, this was the first time some of them met each other and it was uncomfortable to be flinging bras et al in front of each other. My girls only tried three dresses because I had to pull some dresses I knew wouldn't fit, but just so we didn't make the drive out completely useless. At least this time around though, we weren't made to wait 45 minutes after our appointment time though. FYI - When booking for bridesmaids dresses, please ask if they have received anymore selections other than Monique or that wrap-yourself beach dress. If you know you want these, then by all means, make the appointment and you'll be done within 30 minutes. But if you want lots of selection, more than just a rack of one designer, I would HIGHLY RECOMMEND White Yorkville. This place has an ENTIRE FLOOR dedicated to all varieties, colors, styles and everything else for bridesmaids. Plus, they have separate changing rooms (4) for your girls so privacy guaranteed. And if you're lucky to get Andrea (the owner), she is fab and is the perfect consultant that can suggest anything and everything! read more

I didn't end up buying my dress here but there really isn't anything I could complain about! Kleinfeld was my first dress appointment and didn't have any expectations (I went in with this mindset for all my dress stores to avoid disappointment). When I arrived it felt like a very welcoming environment! The receptionist took my name, offered me a magazine to read while waiting and directed me to waiting/lounge area. The store is very clean and well kept! My consultant came out on time, I believe her name was Melissa (I hope this is right!), she was super friendly! She settled us in into the area where I'd be trying dresses on and brought us bottles of water. I brought my mom, two sisters and niece. She invited me to walk around the floor to give me an overall description of their dresses and at that point asked me what styles I would like to try on and what my budget was. Once she got an idea of what I wanted, she brought me to the change room while she collected dresses. The change rooms are huge! They also offer you a robe to wear in between dresses. The entire experience was amazing! She was super helpful, listened to everything I wanted in a dress and stayed within my budget. She dressed up my faves in jewelry, embellished belts (if necessary) and veils. And we took all the pictures we wanted! I did have a favourite dress during my visit that was within my budget but the alterations quickly added up and went through the roof so I had to sleep on it! (Fortunately for me I found a more reasonable dress somewhere else). I would probably tell every bride-to-be to visit Kleinfelds whether they intend on buying a dress there or not, the experience was so much fun! Just don't risk trying on any dresses that are over your budget! read more

Terrible service. My sister came down from NYC and it was her first time looking at dresses. Beata (spelling?) was super rude and said we tried on enough dresses. She ended the appointment 40min early. Even when we picked out dresses, she pushed back and said they were out of our price range even though we checked the price before hand. Do not come here. Beata (spelling?) was so rude. I think she just knew we wanted to look around and weren't ready to buy so was not interested in helping us. We had two kids with us who were quiet and when we were leaving, she asked us to "quietly" leave. It was a super weird experience and would certainly not recommend. Totally put off. read more

I had a great experience at Kleinfeld Hudson's Bay particularly due to the knowledgeable girl that helped me, Stephanie Comeau! She is extremely nice and friendly, and was able to read me better than other assistants from other bridal shops. She picked out excellent dresses, that were identical to my taste. I would definitely return & recommend it for wedding dress shopping. read more

Great customer service and ambiance! The place is chic and modern and has plenty of lighting and seating. My only complaint is that most of the items here are out of my price range ($7000 - $10,000). They have dresses in the $1500 - $3000 zone but you really have to do your research and ask specifically for the dress before your consultation. Overall, great experience. read more

Kleinfeld Hudson's Bay - Getting ready to try on dresses! - Bridal Near Me - Toronto, Ontario

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Two words to describe the overall experience: Freaking Amazing! I booked an appointment at Kleinfeld's based on a recommendation by my sister and a close friend. I did not know what to expect when we arrived, but we were treated with very well. They offered us water prior to the dress fitting. Inside was just gorgeous, all the pretty dresses and the fitting room area was open and well lit. Throughout the dress fitting experience, I felt very pampered. I really appreciated the suggestion by our dress consultant and she was very patient through the fitting process. Sidenote: Make sure you book an appointment early. Most of their dress need about 8-10 months prior to your wedding day. Unfortunately, I did not end up selecting a dress from Kleinfeld. But I would highly recommend Kleinfeld for an amazing dress shopping experience! read more

It was such an amazing place. Natasha helped me and I couldn't ask for a better bridal consultant. She was beyond amazing. She was so kind and understanding. They had beautiful dresses and are willing to negotiate prices. It was so professional and beautiful. Natasha was a phenomenal bridal host. If you go there you should definitely ask for her!!!!! You won't regret it!!! read more

Came here for bridesmaid duty for my girlfriend. Absolutely amazing service and they were so nice and helpful. So excited to come for my dress fitting!! read more

Kleinfeld Hudson's Bay - Bridal Near Me - Toronto, Ontario

I absolutely loved Kleinfelds!!! I had the world's most amazing consultant (Natalia) and she helped me find my dress!! I was worried Kleinfeld's would be stuffy and I worried that since my budget was under 2000, that I'd have zero options and be treated like I was wasting their time. I was totally wrong! I tried on nine GORGEOUS gowns and Natalia really listened to my input and helped me find the one! She really knew the dresses well and understood what looked best on my body. I loved two different styles and she found the perfect gown that combined both. They were even great at letting me come back twice more before I bought because I wanted to be sure. At the alterations, Dionne and Denise made me feel like a princess with champagne and honestly, every single employee there just looked happy for me. It was great! So, all in all, affordable and hospitable glam can be yours at Kleinfeld's!!!! read more

Went to Kleinfeld twice (once for ballgowns, and later for fit and flares) and while I didn't find my dress, I did have a great time. Overall I enjoyed the experience at Kleinfeld's the most, compared to a number of bridal shops in the city. They do a wonderful job of making your appointment feel like a special event, from their large dressing rooms and girly robes, to their upbeat consultants. Mackenzie worked with me on both visits and I ADORED her! She's a sweetheart. Take your entourage to this appointment - they'll enjoy it. read more

Terrible customer service!!! I grew up watching Say Yes To The Dress and was so excited that they were opening up a location here. When I got engaged I excitedly browsed their dresses online and couldn't wait to go and try some on. I tried to call to book an appointment but got an answering machine that suggested that I book online. I went online and was having issues booking my appointment and mistakenly chose the wrong date. I then tried unsuccessfully a few times to change it online but all of the weekends are blanked out so I called, and I called and I called..... I've left a few messages now and no response. I am trying to book a specific weekend because a designer that I really like will be there. I have since cancelled my appointment. There are quite a few bridal business that would be happy to take my business without this hassle. If just trying to book an appointment has been this painful than I can only imagine how terrible the rest of the experience will be. I'm a long time, loyal customer to The Bay and up until this point have always been blown away by their customer service. This has just been so disappointing. I also took the time to write them an email that expressed my disappointment. That too went unanswered. I'm not looking for the Kleinfeld experience anymore, I just think you all should be aware of how they treated and lost a potential client. read more

I would've loved to give this place a 5, and In certain areas I would but overall I find them to be a 3. For starters the initial gown consultation was great! Our consultant was very helpful and knowledgeable. Listened to what I wanted and pulled dresses in the same genre. Fortunately for her I was already set on a Pnina Tornai.. it was the first dress I tried on and only tried on 4 more before purchasing the Pnina. The overall initial gown consultation was memorable. It went downhill from there. My first bad experience was with the bridesmaid dresses. I booked a bridesmaid dress appointment but they failed to mention that they only had a selection of about a dozen dresses. We left within 10 minutes of our appointment. Personally I think they should either get a larger selection or stop selling them all together since they can't compete with other bridal salons in this genre. I ordered my dress in March 2016, wedding being overseas on 15 July 2017 with a need by date of 7 July 2017. By May 2017 I had not received any phone call or follow up on my dress, with less than 8 weeks to go this was quite concerning. Getting a hold of the store proves to be challenging. They are quick and easy when it's to book the initial gown consultation but for any other services it's actually quite difficult to get a hold of someone. After multiple phone calls and voicemails I finally spoke to a live person who told me she would get back to me once she checked if my dress was ready for my first fitting. When she called me back she unceremoniously told me they have it. So why no phone call? Why did I have to chase them for an expensive purchase I made at their store? By the time I went for my first fitting it was 5 weeks before the wedding. Not impressed. Long story short I find their services after your purchase to be really subpar. They almost seem to not care once they've made their sale. read more

Went to Kleinfeld queen st location and went in thinking there's a high chance of finding my dress here. I went in with a budget which was a reasonable budget but the dresses that were getting picked out for me was not what I was going for. The staff were rude, one staff came in rudely and with attitude because my mask was not on properly for one second. They were just interested in selling any gown to me and not caring if I was happy with it. When I did not like a dress they would disregard my opinion and pushed it on me. Not patient at all, I did not buy my dress there. Maybe if your budget is over $10,000 you will have a better experience. read more

Kleinfeld was the only bridal store I considered when deciding where to buy my dress. We were greeted by Gordana, my consultant, who took us around to pick out dresses of interest. I wasn't having much luck with the dresses I selected so Gordana brought in the dress she felt would be perfect for me.....and she was absolutely right!!! Her instincts and sense of style perfectly captured the vision I had for my dress. I would highly recommend Gordana as your consultant when you come to Kleinfeld. read more

I went to Kleinfelds to look for my dress and was surprised at how unhelpful the consultant we worked with was. Aside from getting offended if we did not like the dresses she brought out, she continuously brought out dresses that did not fit the description I was looking for. At the end, there was one dress which I thought had potential, she proceeded to pressure sell me and told me I had two days to order the dress on-time for the wedding. However, every other bridal store I called in Toronto that carried the particular dress (a Maggie Sottero) could get it with ample time to spare. read more

I had an appointment on Tuesday, August 5, 2014 at 5:30PM. I did not end up purchasing my dress here even though there was one dress I really loved, but I really want to let everyone know how wonderful my experience was with them! It is pretty tricky trying to find the bridal shop as it is at the very end of a department store floor. I think it should be the first thing people see when they get out of the elevator or at least have a sign leading you to the fabulous shop! It was my very first wedding dress appointment and my consultant Kristina made it an extremely pleasant one. She was young, but I would've never known if I didn't ask. I am a young bride at the age of 23 and felt very comfortable with Kristina. I actually admitted to her that I was a bit nervous that Kleinfeld's was going to have a sort of stuck up, high maintenance kind of atmosphere, but I was totally wrong as everyone was kind and just wanted to let brides and their guests have a good, fun experience! Kristina listened to and took notes on what I was looking for. I had picked some dresses online for my Wish List to help the consultants out, but it didn't seem like they really looked at that. I could be wrong though, because Kristina did pull out one dress from my Wish List, which was actually the dress to beat. It was pretty affordable at $1,500, but because there was so much beautiful beading, it made the dress heavy and not what I would prefer to be in at a destination wedding in Mexico. Most of the dresses I tried on were quite heavy, but great quality for sure. There was one gorgeous dress I tried on that was lightweight, but it was way over budget and looked more like an evening gown than a wedding dress to me. Once you choose your favorite dress (or THE dress), they complete your look with a veil and give you a bouquet to walk with around the gallery towards a big mirror so you could really envision yourself walking down the aisle in that dress! Kleinfeld is definitely the most beautiful bridal shop I've been to throughout my shopping journey, but also the most expensive. The fitting rooms are huge and gorgeous with mirrors. They even provide you with a comfy silk robe when you have to wait for the consultant to pull more dresses out for you! Kleinfeld's has beautiful 3-way mirrors and pedestals for you to stand on to provide a nice view for yourself and your guests. My mom, mom-to-be and 3 bridesmaids were made comfortable as well with lovely leather seating and cute mini Kleinfeld water bottles. We weren't allowed to take pictures, which is really a pain as it would be very helpful for the decision-making process, but I was lucky enough to have some sly ladies in the crowd ;) I loved that Kristina was not pushy at all and she understood how important it is for a bride to take her time to decide on a dress. The Kleinfeld staff was great with providing detailed costs - before taxes, after taxes, 60% of the price which is what is required for the deposit. They also told me about the alterations available on-site (at a high cost!), but they informed me that I was free to take the dress elsewhere. The receptionist was very efficient in booking my follow-up appointment with the same consultant. Kleinfeld's sends you confirmation emails for all appointments and also give you reminder calls, which is nice. Overall, I recommend Kleinfeld's to any bride, whether you've got money to blow or even if your budget is not so high, it's good to see and feel what top quality dresses are like and the staff will treat you like a queen!! read more

Conflicted to either give this place 5 stars or 1 star. I had totally polar experiences with the specialists and the front desk staff. I loved loved my wedding specialist. She was authentic, kind, helpful, smart, courteous. It was the best shopping experience I've ever had! I bought my beach wedding dress there. I would recommend Kleinfeld to my friends just because of her. The showrooms, change rooms and selection were all fine. What I absolutely hated were the receptionists. Such gate keepers with huge attitude. Before I made an appointment, I wanted to go in to browse to see if it's the store for me. He asked me a billion questions and tried to dissuade me from going in, because I didn't have an appointment. He said I wouldn't be able to get any dress, even a bridesmaid one for four months, so no point in looking since I needed one in a few weeks. Ugh, the attitude was I'm helping you but I'm actually trying to ruin a sale and your experience with our brand. Kleinfeld, please retrain your staff or hire people with the right mindset. read more

I purchased my wedding dress at Kleinfeld, and overall it was an amazing experience. This was my first and only dress appointment when I found my dream wedding dress. Let's start with the first appointment. I arrived with my mom to our appointment on a weekday. Our dress specialist was so lovely. She brought us to the change room, we talked a bit about what I was looking for, and then we went to go browse the floor. This is literally like being in the dreamiest movie you can imagine. The wedding dresses are SO GORGEOUS. It's honestly overwhelming, so rely on your dress specialist for help. I picked out a few dresses from the floor. Going back to the change room, it is so dreamy. You get a silky Kleinfeld robe to put on, and there is water in the room. The whole experience makes you feel like a bridal goddess. Thank god they give you water, because it can get really hot and sweaty trying on these enormous dresses. My dress specialist was so professional, and really made me feel laid back. She knew what she was doing! After trying on a few dresses, none of them were doing it for me, so she pulled a few from the back. The one she pulled was THE ONE. They bring you sparkling wine when you find the dress. It was such a fun experience and everyone is extremely professional. The manager comes in to take your measurements, then you go to the waiting area and are brought to accounting for the hefty bill. I ordered my dress a year and a half before my wedding, because we had a long engagement. A few months after I purchased my dress, my mother in law was in town. Kleinfeld was wonderful in letting me come in and show my mother in law the dress. It was an amazing experience, and I'm so happy I was able to show her the dress. It was really special. My dress came in September 2016 - my wedding was on New Year's Eve. I had several fittings, which were all fine. It was easy to schedule my appointments. Because my dress was so detailed with embellishments, the price for my adjustments was very high. We were fine with this - I wanted to leave it to the professionals to deal with it. My dress was backless and only had two clasps to do up and a zipper. On the night of my wedding one of the clasps fell off. It was beyond me when I was paying SO MUCH for alterations that they wouldn't reinforce the clasps. There was nothing I could do at that point, since the safety pins kept falling out since the embellishments made the strap really heavy. The clasp just came loose because there wasn't enough thread reinforcing it. It was super disappointing that this happened given the price tag for the alterations. Overall, I'm still really happy with my choice. Picking out a wedding dress here was so special and I would highly recommend it. read more

Purchased my wedding dress at a sample sale yesterday late afternoon! An appointment needed to be made a little in advance, but well worth it as you're given an hour to browse and try on. Did not feel rushed, felt very relaxed. One consultant to every 2 brides, so you definitely receive excellent attention. It was also fun being able to chat with the other bride I was with. My consultant was Taylor and she was fantastic. I facetimed with my mother and she was so lovely to offer to hold the phone for me and to give honest opinions. She was very helpful and very kind to take such great care of us. In the last 5 minutes of the appointment I decided on a dress I found later in the appointment. Absolutely love it and luckily it came in on budget. I should mention that although several gowns were priced between $200-$1000, more than half the store was above $1500. Thankfully they organize gowns according to price so you can avoid looking and falling in love with a dress that's over your budget. Overall, very classy, low-stress and fun experience. I'm sure this holds true when it isn't a sample sale, as well. read more

I had an amazing experience at this newly opened Kleinfeld's location in Hudson's Bay Toronto. It was my first time trying on wedding dresses, and I was extremely nervous about what dress would look good on me. My consultant was named Mackenzie and once I showed her some pictures of dresses and styles I liked, she immediately pulled 5 dresses that suited my image perfectly! I fell in love with dress #3, and I ultimately said "yes to the dress!" Mackenzie was so easy to talk to, and I never felt pressured at all. She seemed to know exactly what dresses to pull for me, and she made me feel comfortable the entire time. The store itself was gorgeous, and the set up was great. My friends and family had a nice couch to sit on while they waited for me to try on dresses. Everyone was offered water, and when I said "yes to the dress" we were offered complimentary champagne (or ginger ale if you preferred.) I definitely recommend every bride come to this location to find their dress! - Jennie read more

I did not enjoy the experience at all. I am surprised others had great experience. My consultant was a little rude. She ended the session earlier and also did not even let me try on a dress because it was outside my budget. I clearly told her I would up my budget if it would be the one dress. However, she ignored me. My budget was around 3000-4000 so it isn't even that low and I had poor selection. Will not be going back. read more

Despite both their website and other reviews saying that they have dresses of every budget, their show room seemed to have only dresses at the 4k and over price point. They do have more dresses in the backroom, but only your consultant goes back there. I had been to several stores before I went there and I explained my vision to my consultant, specifying that strapless dresses were a hard no and I wanted more unique lace, nothing overly flowery. She brought me three dresses, all strapless, and then when I said I didn't like any of them she told me they didn't have anything for me then and she wished me luck. I was visibly pretty upset at this point as my mom had driven more than 4 hours to go dress shopping with me and at the oh so famous store I wasn't even going to try a single dress. My consultant did let me come in the back store room to look, and I pulled a couple dresses to try but they were not what I wanted and marked up higher than I had seen them at previous stores. Bottom line of you don't want a traditional, blingy/sparkly and have a $4k budget or more, maybe just take a pass on this store. read more