My first time and definitely my last time going to Kleen Well. I was told my dry cleaning would be ready from 2pm, I went to collect it at 5.45 after work but Kleen Well were closed (all the shutters down). It says above the door that they're open until 6. I went back the next morning as all my work clothes were in there and I needed them for work that day. The woman working there showed up at 8.35, though the sign says they are open at 8.30 and started opening the shutters in no hurry and without any apologies for being late. When we went inside, I asked her what time she closes and she said 5.45, I explained I had been there yesterday at 5.45 to collect as her sign says she closes at 6pm. She just told me that she's been closing at 5.45 for years. I advised that she update her sign and she seemed to roll her eyes. I explained that my having to come back that morning would make me late for work. She said 'all I can do is say sorry' insincerely, while grinning. I asked if she would offer a discount by way of apology. She refused. I explained that this was my first time coming here and that I would not be back as I have found the service very poor. Then she started giving out about how sometimes she is there after hours on Saturdays. I said this was not relevant to my complaint. I then told her I would also write a review online to advise people of the low standard of service and then she started shouting at me as I left and saying that she has the ticket stub with all my information. (It seemed like she was making some kind of threat-what that would be is beyond me?)
Overall the customer service was abysmal. The clothes weren't dirty to begin with, I just wanted them freshened up and ironed mostly so I can't review the cleaning really. I can't believe she is still in business. read more