Great Daycare, no child care place is perfect but New Gen is excellent about addressing and…read morecorrecting concerns. I am able to come see the kids anytime and they send me pictures through out the day. They have a pass code lock on the door. My kids are always clean and dry diapers when I pick them up. My daughters seem very happy and comfortable with their teachers. I do wish they had an app, or sheet for me to know times of changes and feeds so I can better track diaper usage and know when to feed her when I get home. But, I have had no issues asking the teachers for this info as needed.

My child was enrolled here for 4 months, we had gone to birthday parties here and it seemed to be…read morean awesome location. I have called licensing center's & some of my complaint's didn't have laws against them, but were still alarming as a parent. -My child's first week, he had a teacher that was not dressed very professional, one morning she was very calm, by that afternoon she was loud, spastic, and jittery. I had filled out a parent form and was returning it to the teacher, she had it in her hand, another child snatched the paper from her hands, she went to snatch it back and he went with the paper and hit his head on the cabinet. He whined, and she says "You're fine. Get up". I was shocked. -I went in to pay our dues on my lunch break one day at 2:30 in the afternoon. I walked in the front door, no one was in the lobby, no one was in the play room(lights off) no adult in sight except teachers in the classroom, I went and stood at my child's class door for about 15 minutes, watching. Finally when I walked back to the front, the front desk lady walks out from kitchen(on her lunch)... Doors were unlockedand no one watching the front to see who enters or leaves. With today's society, intruders are common... saftey procaution not taken. Unsettling. -New Generation assured me when my child started that they check the list to see who is allowed to pick up child, check their ID's, and are to be signed in & out each day. My child's aunt was picking him up for the first time, no one was at the front desk once again, but the owner was playing her her grandchildren in the floor not acknowledging she was there. I told her how to get to my child's class. No one was there to tell her to sign my child out, no one checked the list OR her ID, when she walked to the room to get my child, (my child is too young to speak), the teacher asked her if she was there to pick up my child, she said yes and began to pull out her ID, the teacher says "I don't need to see that, he wouldn't have came to you if he didnt know you" (My child is friendly and goes to anyone)...So they will let anyone pick up my child just because they say they are??? -Paperwork I filled out for registration, under allergies, I put "NO JUICE" hes allergic to juice. My child's bottom turns red, blisters, and will bleed...my child's stools are liquid, and seems to upset his belly. Inside my child's cubby at New Generation, on a paper in the back of it, in bold letters, says "NO JUICE". During my child's school Christmas party I came, my child was just finishing a bottle of NON diluted Apple Juice. By the time we got home, bottom was blistered, raw, and bleeding. I was so upset. I messaged my child's teacher and said "If you don't mind, NO more juice please"... she replies with "I'm sorry, I forgot"... - Floors are disgusting, smells like pee, my childs socks were completely black on bottom from running about 5 yards across the floor at Christmas party while I was changing my child's diaper, putting his shoes and clothes back on . I asked if they shampoo the carpet. Teacher says "No just vaccuum and sweep." She also agreed that they were nasty. Filthy enviornment, in and out of the ER & hospital every other week. I understand kids get sick, but not cleaning an enviornment that toddlers are in can make sickness worse.